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Strength Finders: Communication, Learner, Self Assurance, Responsibility, Achiever. Working Genius: Discernment and Tenacity. DiSC: DC Specialties: Customer Success, Business Dev, and Consulting Services. Functional competencies: Strategic CX, Sales Enablement, Renewals & AM. Industries: Fashion, Retail, Beauty Brands, Hospitality, IAQ, Real Estate, Sustainability. L&D Verticals:: CPG, Cyber Security, Automotive, Telecom, Manufacturing. Highly effective customer success consultant with a revenue retention rate between 5 - 12 years of repeatable business with customers. I help make sense of organizational change, being agile with L&D tools for your toolbox. CORE COMPETENCIES Value engineering using stakeholder behavioral insights and data. Building partnerships for retention, renewals, cross-selling, upselling, and expansions. Agile: meeting complex problems head-on. Leveraging data analytics for risk management. Jobs-To-Be-Done / MEDDIC frameworks. LEADERSHIP HIGHLIGHTS ★PROTECT AND GROW REVENUE As a CRM, increased client Net Revenue Retention by $9.79M and revenue by 70% through targeted outbound selling, account mapping upselling, and expansion strategies. ★ENTERPRISE/ MID MARKET / SMB STRATEGIC ACCOUNTS As CRM during my tenure, I acquired and managed a $4.21M portfolio of Enterprise luxury brands, with 84% logo retention. I also Generated Mid-market / SMB Market ARR $1.23M. ★ACQUIRED NEW BUSINESS + ACCOUNT GROWTH As Senior Director of Business Development, acquired Google and accelerated the Mindbreaks Enterprise License immersive experience at Google HQ offices. Working cross-functionally with 30 team members across Sales, Marketing, Product, Finance, and legal. ★CROSS FUNCTIONAL SALES ENABLEMENT STRATEGY: As Director of Business Development, led a cross-functional team to develop a sales enablement strategy that integrated CRM solutions and generated $1.42M in revenue. New sales campaigns achieved a 97% success rate. Areas of Strength: Account Mapping Sales Enablement Strategic partnerships Outbound Sales Strategy Customer Advocacy + Growth Success Planning & Value Reviews Project Management Ask me about different kinds of learning styles and cross-functional collaboration. Change management, B2B, and B2C providing a calmer language for technical understanding of product knowledge, professional services, customer education, and instructed led training with multi-modal learning. Let's connect and explore how to prioritize resiliency, making the invisible - visible.
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