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With over 20 years of experience in operations and service delivery, I thrive on solving complex problems, leading large-scale teams, and driving continuous improvement. My journey has taken me from the ground level to leading operations for a global social media client across 4 locations, managing 700+ FTEs, and building high performing teams. Whether it’s scaling delivery, optimizing processes, or leading transitions, I bring a hands-on leadership style rooted in clarity, empathy, and accountability. One of my proudest achievements are successfully managing a ~$1M digital marketing operations project, improving TAT and quality through process redesign and automation. What sets me apart is my ability to blend operational rigor with people-first leadership. I’ve led cross-functional teams through change, built strong stakeholder trust, and championed wellness and engagement initiatives that truly moved the needle on performance and culture. Certified in Lean Six Sigma professional, I bring a data-driven approach in leading projects. I’m passionate about building high-performing teams, fostering continuous learning, and delivering with purpose. Let’s connect if you're looking for someone who can lead from the front, fix what’s broken, and unlock the full potential of your people and processes.
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