OnTrac

Business Analyst/UX Designer

Cox Automotive Inc.

- Led UX efforts for the redesign of two expansive enterprise applications, spanning the entire design lifecycle.
- Conducted user interviews, facilitated discovery workshops, and led design sessions to gather valuable insights.
- Developed interactive prototypes, executed comprehensive usability testing, and proficiently designed screens using a design system within Figma for consistency and efficiency.

Senior UX Designer

VUE Health

- Led UX design for a major healthcare system website, showcasing leadership in creating user-centric digital experiences.
- Conducted heuristic reviews for pharmaceutical and healthcare sites, offering insights to enhance usability and user satisfaction.

UX Lead

Fidelity Investments

- Directed UX design for an enterprise-level application consolidating team-related issues and alerts for supervisors.
- Conducted comprehensive user and stakeholder interviews, led insightful discovery sessions, and executed usability testing for an optimal user experience.

UX Design Lead

Cardinal Health

- Led UX design squads for enterprise-wide logistics and pharma online ordering transformations, improving experiences for internal users and customers.
- Collaborated with product owners to simplify requirements, created intuitive digital experiences, and communicated complex design concepts across diverse audiences and organizational levels.
- Communicated complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
- Served as a UX mentor for Cardinal Digital University and co-led the Cardinal Center of Excellence for Accessibility.

User Experience Design Lead

Charter Communications

- Conducted interviews and field studies with Charter call center agents and instructors to enhance training insights. 
- Led UX design for the Agent Training Academy, a standalone application addressing issues encountered when using the production system in classroom training.

Product Strategist/UX Designer

Bayer

Crop Science Velocity Materials Project
- Developed user flows, wireframes, and prototypes for an enterprise-level application dedicated to tracking plant history and managing growing locations.
- Conducted field studies, collaborating with greenhouse workers, researchers, and scientists to inform the design process.

Senior Product Designer/UX Architect

Mastercard

1V4C Project (One Voice For Customer)
- Conducted discovery workshops with B2B customers to identify pain points and designed screens for a new agent platform using Salesforce Lightning Design System.

CX/UX Consultant

Daugherty Business Solutions

- Led UX design for HEROES Care, InReach Network (an online application for charitable organizations), and Rabo AgriFinance Online Credit Application for growers.
- Conducted usability testing with seed dealers for Rabo AgriFinance Dealer Online app.

UX Consultant

Scottrade

- Led UX design for a Cash Management app facilitating electronic fund transfers to/from brokerage accounts. 
- Redesigned Scottrade Advisor Services (SAS) platform to enhance usability.

Lead UX Designer

UX Design Lead. I help make products and tech usable, enjoyable, and accessible for humans.

With over 20 years of experience in UX design, I am passionate about creating user-centric digital solutions that enhance usability, accessibility, and satisfaction. 

My industry experience spans across FinTech, healthcare, telecommunications, and more. I have successfully directed UX design for system redesigns and net new applications, conducting user research, developing interactive prototypes, and executing usability testing. I am also an IDF certified UX professional, with skills in Figma, Axure, and web content management. I co-led the Accessibility COE and mentored UX learners at Cardinal Health, demonstrating my leadership and commitment to the UX community.

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