Open To Work

Financial Service Specialist

VLG, LLC NMLS 2441426

✯ VLG, LLC is a Home Loan Specialist company that primarily serves, supports and educates Military families with a focus on Veterans Affairs (VA), Fannie Mae and Freddie Mac home loans.

• Reduced risk through meticulous review and analysis of loan applications, documentation, creditworthiness, and income verification; drove customer success rates up by 50% for the current calendar year
• Leveraged strong organizational skills and tech-savvy to facilitate seamless communication, interactions, and transactions with applicants across all 50 states, providing a more informed and streamlined process 
• Fostered strong collaboration with internal teams and external stakeholders; played a pivotal role in achieving a remarkable 70% property closing rate on transactions as high as $750K 
• Guided team of 15 professionals toward meeting organizational objectives through mentorship, training junior employees, and upholding the highest standards of operational integrity in line with regulatory directives

Mortgage Loan Processor

Aligned Mortgage Of Texas

✯ Aligned Mortgage Corporation is a division of American Pacific Mortgage Corporation, a mortgage company with over 350 locations nationwide and over $140B in loans closed.

• Distinguished as top closer 6 different months spanning across both 2021 and 2022 by driving excellence and maintaining a consistently high-performance standard
• Spearheaded timely processing of 35-40 closings monthly by leveraging expertise and keen eye for monitoring loan processes, tracking contract dates, reviewing detailed documents, and managing workflow
• Championed professional development among 12-person team by providing coaching and mentoring; efforts led to expansion of referral sources, cultivation of new leads, and stand up of new State of Missouri Branch

Contour Mortgage Corporation

✯ Contour Mortgage Corporation is a multi-state, full-service mortgage lender serving consumers with their home purchase, refinance and renovation financing needs. 

• Maintained an active pipeline of over 50 loans monthly for real property conventional loans up to $750K showcasing a high level of organizational skill in analyzing applications and supporting documents 
• Cultivated a customer-centric approach within a dedicated team of 8 members; consistently received positive customer reviews that garnered trust and highlighted commitment to delivering exceptional service
• Contributed to 100% compliance with all state and federal guidelines; provided credit report reviews and income verifications showcasing deep understanding and proficiency in the intricacies of financial analysis

Acceptance Capital Mortgage

✯ Acceptance Capital Mortgage is a direct lender and banking corporation serving the lending needs of real estate professionals, builders and individual homebuyers across 21 states.

• Elevated customer satisfaction score by a substantial 50% through exceptional relationship-building skills and being consistently accessible to address queries and promptly resolve issues 
• Exemplified leadership by guiding junior loan officers and assisting in the origination and closing process of 15-20 files monthly; actions pivotal in enhancing department efficiency and collaborative work environment
• Served as central liaison for 8-member team facilitating streamlined operations and smooth communications and transactions among customers, loan officers, real estate agents, and title companies

Guaranteed Rate

✯ Guaranteed Rate is a residential mortgage company headquartered in Chicago, IL. Founded in 2000, the company now has more than 10,000 employees and more than 850 offices nationwide and is located in 50 states.

• Boosted customer satisfaction by 50% across pivotal departments including sales and operations; spearheaded the successful closure of approximately 30 real property loans monthly for high-value residential properties
• Recognized 2x’s as office “top closer”; leveraged organization and collaboration skills to drive productivity of 14-member team
• Reduced compliance issues through analysis and rectification of loan agreements worth up to $750K; showcased understanding of regulatory requirements and proactive approach to minimize legal/financial risk

Loan Coordinator

Amerisave Mortgage Corporation

✯ AmeriSave is a mortgage lender that has helped more than 664,000 borrowers achieve home ownership. 

• Championed professional growth of 10-member team; mentored counterparts on quality control standards and fostered business development skills by monitoring recorded calls and coaching on methods of improvement
• Developed and implemented new training programs and protocols; efforts led to streamlined workflow improving document processing time by 40%
• Maintained stringent quality control through consistent auditing of up to 25% of loan packages; random sampling techniques provided vital feedback to loan processors ensuring document integrity and compliance

Quality Assurance Representative

• Drove successful processing of high-volume pipelines by closing up to 40 conventional loans per month; demonstrated ability to work efficiently and manage substantial workloads without compromising quality
• Acted as liaison between borrowers and underwriting department, credit agency and title company
• Coordinated closings with the borrowers, attorneys/title companies and any other third parties

Accomplished finance, loan, and credit professional with over 10 years of expertise in risk management and regulatory compliance in the banking and financial services sector. Proven track record of driving sales growth, improving quality control, and fostering internal and external customer relationships. Skilled in streamlining processes, managing workflows, and auditing and enforcing policies to mitigate operational risk. A collaborative leader and effective communicator adept at mentoring, training, and building cross-functional teams. Ready to leverage a rich background in a Senior Credit Analyst, Financial Analyst, or Loan Specialist role.

Proficiencies include:

✯ Credit Analysis
✯ Financial Analysis
✯ Loan Processing
✯ Customer Relationship Management
✯ Risk Management
✯ Underwriting
✯ Training & Mentorship
✯ Team Building
✯ Process Improvement

Personal Email: ksagendo@att.net

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