Kushagra S.'s Linkedin Analytics

We implement & manage our Speech Analytics AI-Powered platform TRIAL at NO COST! ICAP® automatically monitors and objectively scores every call, providing deep insight into which calls to focus on. Allows managers to provide direct feedback to agents and tracking of trends based on coaching. Once implemented we continue to manage the platform as part of the low monthly fixed charge. Compliance, Performance and protecting your reputation can work together! IPACS® Integrated Policy Audit & Compliance Solution Your One Stop Shop Compliance Platform Compliance is crucial to any business. Failure to follow industry regulations puts your business at risk for steep fines, as well as the loss of licenses, business and reputation. However, not all businesses have the resources to keep up with ever-changing regulations, let alone manage, communicate and enforce all aspects of compliance across their entire organization, which is where a compliance management system becomes important. IPA® (IPERFORM Analytics) a Dashboard that provides a single source of truth by automating data collection and consolidation from disparate systems. Gain valuable insight into transaction status, call center operations, reporting status and more. IConnect247® is the first all-in-one debt repayment and customer service app that streamlines the collection process and enhances the customer experience. Now you can easily connect with customers while providing a self-service option that increases payments and reduces costs. SonicView is a robust, scalable call recording platform to transform your contact center. Complaints & Dispute Resolution with Provana e-OSCAR automated credit dispute verifications (ACDVs) is a manpower-intensive, redundant, and one of the most high-volume activities done in the ARM industry. IPACS® gets you a completely hands-off approach to dispute management using a unique combination of automation + manpower. IDP - Intelligent Document Processing SCRA Compliance Scrub Data Redaction Flex Indexing Please call me at +1 (217) 919-2631 or email me at kushagra.sharma@provana.com.