Dave & Buster's Inc.

Human Resources Information System Administrator

Mr. Cooper

·	Timely and accurate reconciling of recording fees
·	Identify Title Company disbursement ledgers in order to reconcile recording fees
·	Reconcile disbursement ledger to the closing disclosure when the two documents do not match balance
·	Contact Title companies to follow up on updated disbursement ledger
·	Balance the activity in access database to prove out fees collected, disbursed, and how overage was cured
·	Followed strict adherence to MRC policy and practices for the reconciliation of recording fees
·	Ran queries and worked on special projects as assigned

Title Check Recon Associate II

·	Analyze and resolve issues with loan verification (such as title reports, homeowner’s insurance, property taxes, credit/pay histories, income, employment and appraisal) to ensure compliance with all applicable program guidelines as well as federal and state regulations
·	Track outstanding loan applications and call customers to follow up on those documents.
·	Prep for loan for underwriting, resolve compliance issues, and sent out closing disclosures
·	Completed inbound and outbound calls to cure around 300-600 delinquent and foreclosure accounts
·	Properly updated BOSS and LOS with data collected while prepping loan for underwriting

Loan Solution Specialist

Bank of America

·	Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type
·	Reviewed customer’s accounts for the prevention and detection of possible fraud
·	Completed inbound and outbound calls and took appropriate action based on transaction characteristics
·	Assessed the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America
·	Provided administrative task by researching information through multiple systems, in order to make judgmental decisions based on data reviewed

Senior Fraud Analyst

·	OnBoarding Management
·	Reviewing and researching documents
·	Proficiency MS Office Suites
·	Ability to work with strict deadlines
·	Kronos and Kenexa systems experience
·	Strong written communication skills and attention to detail
·	Goal oriented
·	HRIS
·	Ability to accurately and efficiently process and record large amounts of data

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