ProShop ERP

• Motivate, encourage and communicate a clear vision, supporting teams with timely context and feedback.
• Provide management support to the Product team by coaching and mentoring.
• Evaluate end-user needs and product requirements to align them to the product life-cycle.
• Create product roadmaps.
• Oversee customer needs evaluation and product cost estimation.
• Design product schedules, create product backlogs and coordinate with all product stakeholders.
• Create optimal data collection channels and monitor multiple data sources to ensure smooth product progress.
• Leverage social media mentions, customer focus groups, feedback surveys and other social listening avenues.
• Ensure the features that end-users want from the product are under development.
• Scrum Master who runs Sprint Planning and participates in daily Scrum & standup meetings for visibility of development progress and to be available to provide requirements support as required.
• Assist with acceptance testing. In participation with QA and User Testers, help validate whether the feature meets all requirements, and document testing results.
• Aim to continuously improve the product development workflow processes and procedures.

Product Manager Lead

• Responsible for the product planning and execution. Identify customer needs and the larger business objectives that a product or feature will fulfill, define & articulate what success looks like for a product/feature release, and collaborates across teams to turn that vision into a reality. 
• Ensure requirements are fully understood, assess and address technical risks, and make certain the User Story is well represented through the entire development process.
• Facilitate the evolution and adherence to the product vision, strategy, and roadmap.
• Align stakeholders around the vision for the product. 
• Drive action throughout the organization to get products and features to market.
• Prioritize product features while organizing and addressing the backlog. 
• Write high-level requirements and aid in defining project scope and business cases.
• Work with Product Operations to plan and carry out product version releases and product launches.
• Work with external companies to assess partnerships and integration opportunities.
• Manage business analysis & business research activities. Understand the product feature course, potential market niche and industry demand/growth.  Perform competitor research, document analysis, brainstorming, etc. 
• Scrum Master who runs Sprint Planning and participates in daily Scrum & standup meetings for visibility of development progress and to be available to provide requirements support as required.
• Assist with acceptance testing. In participation with QA and User Testers, help validate whether the feature meets all requirements, and document testing results.
• Aim to continuously improve the product development workflow processes and procedures.

Product Manager

• Succinctly understands, gathers, and documents stakeholder’s requirements and needs.
• Organized objectives, requirements, scope, user stories, personas, and metrics into formal and written documents.
• Supports ProShop's Design, Development and QA teams in their product development lifecycles.
• Scheduled and conducted stakeholder design review sessions. Shared feedback with Design and Development teams.
• Participated in daily Scrum and Standup meetings for visibility of development progress and to be available to provide requirements support as required.
• Compared product release outcomes with the original predicted business value. Documented areas of improvements or necessary changes, highlighting strengths and weaknesses of the finished feature release. 
• Continuously improved on requirements gathering and development workflow processes and procedures.
• Contributed to meeting the goal of releasing products that will meet and/or exceed stakeholder’s expectations in timely release schedules.

Product Business Analyst

• Worked closely with clients to complete training and the implementation of ProShop throughout their entire organization, specific to their business needs.
• Led remote training for client groups with engagement for them on how they use the software in their daily work flows.
• Created documentation and online help site content for use across all clients.
• Customer service and technical help for clients through our Customer Service Portal.
• Periodic ProShop blog contributor and client webinar presenter.
• Worked with the ProShop Development team to train them on front-end user functionality of the product to aid in further software development features.
• Worked in collaboration with the ProShop Design and Development teams to define new feature requirements.  
• Regularly defined scope for, and completed continuous improvement activities.

Software Implementation Specialist

The Hill Sisters Co

The Hill Sisters Co is the sister owned online retail shop featuring handcrafted pieces made in the Pacific Northwest. Our focus is providing hand made products, while delivering high quality customer service that make you feel as though you’re one of the family!

• Link to website: https://www.etsy.com/shop/TheHillSistersCo

• Where our products are made: All our work is handmade in our workshop located in Bellingham, WA (USA). 

• About The Hill Sister's Co: We are The Hill Sisters, Lacey & Kelly Hill. Born and raised in the Pacific Northwest, we are 4th generation entrepreneurs. We believe in the importance of:

• Providing quality products and a high level of customer service to each of our customers. When you purchase from us, you aren't doing business with a company/corporation, you're doing business with people...sisters...who care about you and the products you're receiving.  
  • Shopping local and  supporting small businesses.
  • Supporting the creative endeavors of female entrepreneurs & artists.
  • Sisterhood. Sisterhood to us means championing fellow women, working collaboratively, raising one another up, and providing support networks. Alone we have power, collectively we have impact. 

• Customer service guarantee: At The Hill Sister's Co, we want each of our customer to feel like part of the family & to be entirely thrilled with your purchase.

Company Owner / Artist

Safran

• Oversaw and managed the daily functions of Purchasing, Supplier Management, Planning, Inventory/Warehouse, Shipping and Receiving departments.
• Developed and tracked annual objectives and goals, KPI’s, and operational status reports for departments under my management. 
• Responsible for all strategic purchasing initiatives, aligning site level strategies with  both corporate strategies and program level requirements.  
• Management of inventory levels and accuracy to meet site on time delivery and inventory goals.  
• Oversight, planning, and execution of quarterly, as well as wall-to-wall, inventory counts while utilizing & maintaining a Lean inventory system.  
• Executed daily ABC classification counting practices and maintenance in MRP system. 
• Oversaw the scheduling and execution of re-calibration of shop-aid tools & equipment,  as well as tool database maintenance. 
• Management of logistics functions, including shipping, receiving and inventory/warehouse, ensuring  on time delivery of finished goods to customers through effective material management.
• Worked with plant, warehouse, and logistics departments to determine and set up intercompany transfers.
• Promoted cohesive teams, with a strong emphasis on communication and  accountability, to facilitate the completion of team goals.

Supply Chain Manager

VT Volant Aerospace

• Performed manager duties for the Purchasing and Planning departments, including personnel reviews, mentorship, timecard management, purchase order review/approval and setting dept. priorities to meet company/customer requirements.
• Development and tracking of KPIS and operational status reports reflecting current manufacturing and purchasing status. 
• Participated in regular production status meetings and effectively communicate status, risk and mitigating solutions to senior management.
• Developed purchasing strategies to drive cost & on time delivery improvements from the supply base per commodity type via: LTA’s, contracts, vendor managed inventory programs, supplier scorecards, etc.
• Maintained the master production schedule in coordination with Production in a dynamic environment.

Purchasing/Planning Manager

Cascade Dafo

• Managed the Purchasing, Receiving, Inventory/Warehouse, and inbound Material Inspection departments.
• Evaluated & onboarded suppliers and negotiated all contract terms.
• Forecasted material requirements.
• Conducted make or buy analysis.
• Placed, as well as managed, orders for all depts in the company including: Production, Facilities, Marketing (including promotional), Admin Supplies, Shipping, and R&D.
• Oversaw inventory accuracy, kanbans, and facilitated quarterly inventory counts.
• Utilized and maintained a Lean inventory system.
• Established material specifications and workflow processes for inbound raw material inspection.

Purchasing Manager

Fairy Godmother's Unlimited

• Established annual financial objectives by assisting in preparing annual budgets for family business.
• Determined and implemented annual marketing strategies by reviewing operating and financial statements, as well as sales records.
• Responsible for merchandise restocking, pricing, and maintenance on selling floor.
• Managed website layout/design and maintain content.
• Performed all cashier duties.

General Manager

Zodiac Aerospace

• Developed long term strategic supply chain sourcing strategies per commodity for each value stream
program.
• Identified opportunities to negotiate long term contracts with supplier base, per program
• Compiled purchasing shortage reports by program & ensured all program delivery schedules were met.
• Outlined material cost savings to both engineering and central purchasing.

Value Stream Purchasing Focal

• Implementation lead for Zodiac's MRP system conversion from Axapta to M3.
• Collected and documented business process requirements for principle areas of focus (Purchasing, Receiving/Inspection, Quality and Inventory).
• Contributed to the design, configuration and validation of the operating system.
• Responsible for all stages of process testing in M3. Identified issues and validated customer focused solutions.
• Validated data converted from current operating system to new software platform.
• Documented all processes and system settings via training manuals, test scripts, and workflows diagrams.
• Responsible for training end users (~50+ people) in principle areas.

MRP System Implementation Lead

• Ensured purchase orders were placed in a timely manner to support MRP and new program requirements.
• Monitored vendor performance including cost, quality and on time delivery to ensure program requirements were met.
• Compiled request for quotes, evaluated supplier bids, compared bids to benchmark pricing, and placed
purchase orders accordingly.
• Communicated between suppliers and Engineering to ensure understanding of drawings and facilitate rev changes.
• Coordinated between the Receiving dept. and suppliers to address discrepant parts. Facilitated actions to correct discrepancies (i.e. RTVs, reworks in house, request for drawings, etc)

Purchasing Agent

Semiahmoo Resort Golf Spa

• Secured goods and services for three separate properties (Semiahmoo Resort, Semiahmoo Golf Course & Country Club, and Loomis Trails Golf Course), which included 25 different departments. 
• Evaluated vendor quotes, bids and services to determine principal suppliers. 
•  Coordinated with the Gift Shop Manager to introduce new, innovative and quick turning product lines.
• Built business relationships, established credit terms and negotiated pricing with specified vendors. 
• Ensured POs were approved internally, ordered, shipped and delivered in a timely manner. 
• Coordinated with Receiving Dept. & Accounts Payable to ensure orders were received and payment was processed. 
• Presented additional cost savings recommendations to the Corporate Director of Purchasing.

Purchasing Coordinator

Sur La Table

• Maximized department’s sales volume at the store level (for over 70 store locations) & web level by creating a compelling assortment for the customer.
• Evaluated product assortments, quality, pricing, buying strategies and business opportunities. 
• Reviewed style performance and suggested appropriate action to be taken (re-orders and markdowns). 
•  Ran analyses of monthly catalogs and made recommendations to strategically grow merchandise categories.

Associate Buyer

• Evaluated sales on a weekly basis and communicated top sellers, slow sellers, and action plans to reverse downtrends to both managers and planning team.
• Assisted buyer in development of floor sets and visual merchandising guide.
• Assisted buyer in merchandising monthly catalogs and gathering product spec sheets for catalog copy writing purposes.
• Analyzed web assortment potential and proposed items to be added to the website. Collected product spec sheets and images to assist web development team in uploading items to the website.

Assistant Buyer

• Created and maintained employee files for over 2100 employees, which included both chain stores and corporate employees.
• Maintained seasonal employee files and sorted terminated files monthly.

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