VicRoads

Product Manager

Pearson Australia Group Pty Ltd.

In my role as Commercial Product Manager, I led the product vision, strategy, and roadmap for Teacher Education and Nursing portfolio.  This included leading the discovery process to understand customer problems and business opportunities and product-market fit. I led the digital growth strategy, author recruitment/ management, and communicate the product value proposition to internal and external stakeholders.

Commercial Product Manager - Nursing and Teacher Education

Product Manager - Higher Education 

IDP Education Ltd

IDP is a global leader in international education services. We help our customers study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country. IDP is also a proud co-owner of IELTS, the world’s most popular high-stakes English language test, and operator of nine English language teaching campuses across South East Asia. 

In my role as Product Owner, I developed and delivered the product vision and roadmap for digital events experience. I worked closely with our global stakeholders in the co-design, validation and launch of new features. We reviewed user data and feedback to iterate and improve the online event experience.

2020 was globally a challenging year for Events. At IDP, our response to COVID-19 included:

-	The launch of IDP’s virtual events platform in 2020 to ensure IDP students could continue to connect with our country teams and institutions at our virtual events
-	The launch of a new, improved event booking platform for our partners in 2020 to provide a seamless and simplified booking experience across ANZ, US, Canada, UK and Ireland.
-	Supporting our global network teams with streamlined processes and training to move all events from physical to virtual

Digital Product Owner

- Leading user experience mapping for the redesign of the online booking
system
- Relationship management of our online booking system service for 
 52 USA test centres 
- Leading the Test Centre Advisory Group to advocate the voice of the customer through co-design of system improvements 
- Plan and prioritise the product backlog
- Collaborate with key business users and stakeholders to gather and deliver business requirements
- Analysing and reporting of issues to identify training needs 
- Developing and implementing the framework for managing defects and
enhancements
- Participate in User Acceptance Testing (UAT) and Production Verification Testing (PVT) to ensure the overall efficiency, functionality and user-friendliness of solutions
- Facilitating Co-design sessions with the test centre advisory group 

Accomplishments
-  Delivered a new knowledge management tool that resulted in a 500% increase in user adoption within the first 6 months of launching the tool
- Delivered the most successful Annual Meeting program with a 96%
satisfaction rate (highest ever)
- Successfully led the design of a communication framework to centralising comms from Head
Office to 145 offices to create a primary tool to communicate policy changes, product updates and major initiatives 
- Successfully delivered the program to centralise operational communications with a fortnightly newsletter

System and Business Process Specialist

Business Support Coordinator

•	Managing of the IELTS Test in compliance with the OH& S and security goals of the company
•	Coordinating all necessary materials for the test and supervising all technical requirements necessary for the test are working on day of test 
•	Meeting test deadlines through timely delivery and execution of tests 
•	Managing casual and part time staff to ensure timely delivery and compliance with test standards

Test Day Supervisor

Australian Centre for The Moving Image

Visitor Services Officer for the Team for the William Kentridge Exhibition, Star Voyager Exhibition and Hollywood Costumes Exhibition. Volunteered for the Disney Exhibition.

Visitor Services Officer

We Australians

content management for sponsorship, marketing and media communication

Intern -- Communications

Genesis Burson-Marsteller

Managed content and design projects for clients. Led the internal communication strategy project for Glaxo Smithkline Consumer Healthcare (GSKCH) aimed at improving employee engagement across print, face to face and online platforms. Was responsible for writing and editing of blogs, leadership notes and internal communication for Genesis BM clients.
Managed content writing and design coordination of online and offline newsletters.
Wrote the India chapter white paper for the International Advertising Association's Global Digital Download Forum Series held in Mumbai, 2008. 
Awarded the Above and Beyond Award by Genesis BM for 2008-2009 and 2009-2010

Assistant Editor

The Hindu

Interacted with key policymakers to write stories on Primary, Secondary and higher education in India. Was responsible for writing a weekly column - Campus Jottings. Also wrote the weekend front page anchor story on cinema on film culture.

Staff Reporter

Storyteller. Creative thinker. Backyard Beekeeper. 
Stories are powerful. I believe every business problem is a story waiting to be discovered. As a product manager, I believe in bringing the focus back on the people the product is for. I have a background in communication and arts management. Outside work, I love cinema and camping under the stars.

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Lakshmi Balakrishnan

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