College Station ISD

Achieved a 10% improvement in overall student performance based on standardized test scores
through enhanced and delivered academic curriculum for grades K-12 in various subjects.
Established positive relationships with students, parents, fellow teachers, and school administrators,
resulting in increased parent involvement and positive feedback from school administration.
Worked one-on-one with special needs students to develop personalized educational plans and
achieve educational milestones, resulting in a 25% improvement in student progress and acheivement.

Teaching Associate

Foundever

As a Customer Service Representative, I answer inbound calls to help retain members who are looking to cancel their home-security services. I also help customers who are interested in purchasing new services/products!

Customer Service Representative Sales/Loyalty

Kirkland's

Collaborated with team members from the Sales and Cashier departments daily to meet and exceed customer satisfaction goals, resulting in a 95% customer satisfaction rating based on post-transaction surveys.
Quickly learned required tasks and procedures to maximize performance, contributing to a cohesive team environment and resulting in a 20% increase in team productivity.
Maintained excellent levels of workplace cleanliness around equipment, producing a 50% reduction in workplace accidents and incidents, enhancing safety and productivity in the store.
Successfully signed up 15 customers for the K Club Rewards program, resulting in increased customer loyalty and repeat business, and slashed the customer checkout wait time by 20% by providing backup support as a cashier during peak periods.

Sales Floor Team Member

Nift

Worked collaboratively with cross-functional teams to understand their needs and identify the most effective solutions, triggering a 10% increase in customer retention and repeat business.
Utilized Service Cloud to efficiently manage and support various business processes, resulting in a 25% reduction in response time to customer inquiries.
Leveraged strong verbal skills and developed customer relationships to present business owners with mutually beneficial revenue opportunities, resulting in a 15% increase in sales revenue and business partnerships.

Inbound Sales Representative

Academy Sports + Outdoors

Effectively managed inventory software and order processing systems to fulfill store inadequacies, resulting in a 30% reduction in out-of-stock items and improved customer satisfaction.
Utilized exceptional interpersonal and problem-solving skills to accurately predict and provide solutions to customer complaints, resulting in a 20% reduction in customer complaints and improved overall customer satisfaction.
Successfully managed projects in the Team Sports Department, including zoning and reorganizing merchandise for different seasons, resulting in improved store layout and visual merchandising, and a 10% increase in sales for the department.
Increased online sales by 10% within the first 3 months in the role by completing 25+ online orders for customers in the Team Sports Department, resulting in approximately $4,000 worth of additional revenue for the store overall.

Team Sports Sales Associate

Salesforce Administrator aspirant with 3 years of experience in customer service and CRM platform usage.  Demonstrated ability to streamline customer interactions, resulting in a 20% reduction in wait times and a 30% decline  in customer cancellations. Proficient in building relationships, understanding customer requirements, and delivering  optimal solutions, leading to a 20% increase in new customer sales. My expertise lies in working with teams to understand their needs and identify the most effective solutions. I am a team player with excellent communication and interpersonal skills, and I thrive in fast-paced environments where I can utilize my technical and problem-solving abilities to drive business success. I am excited to connect with other professionals and explore new opportunities. Thank you for visiting my LinkedIn profile!

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