RafterOne

I’m a Solution Architect providing dashing expertise for Salesforce Field Service with a lighthearted curiosity.  I design innovative solutions that build connection and trust between Service Organizations and their stakeholders.

Senior Solution Architect

Fireside Leadership

Contributor

To inspire and uplift individuals and teams to connect their actions to their mission and maximize their potential through public speaking, coaching, and workshops.

President

Salesforce

I’m an Outbound Product Manager providing dashing expertise for Salesforce Field Service with a lighthearted curiosity.  I provide business leaders and implementers guidance that increases their product knowledge and confidence to drive results in digital transformation.

Product Management Director, Outbound Success

* Providing implementation and solution guidance for Salesforce Field Service Customers and Partners 
* Field Service United ~ LinkedIn Community Leader
* Women in Customer Success ~ Equality Group Board Member
* B2B Solution Architect ~ SME
* Elevated Enterprise Mindfulness ~ Book Club Leader
* Raising a future F1 driver ~ Mom

Regional Success Architect Director

Customer Success Architect, Field Service Lightning

gFAST Professional Corporation

Consultant

Brookfield Asset Management

Builds and supports business applications leveraged for the
Fundraising, Investor Relations, Funds Operations and Marketing teams within the Global Private Funds team. 

Recent projects include: 
- CRM system replacement for an enterprise org, 
- Secure data room branding and process re-engineering, 
- Marketing materials approval process flow for FINRA compliance.
- Social media listening program.

Associate, Private Funds

Brookfield Corporate Operations

Business Analyst in the global implementation of Microsoft Dynamics CRM 4.0 across five business units.  Provided post implementation support to each unit to ensure the ongoing success of their CRM technology investment.

Applications Analyst, CRM

Development, execution and measurement of CRM database for Marketing and Investor Relations functions, including email marketing campaigns and events.  Management of Corporate Websites.

Marketing and Communications

Brookfield Financial Corp.

Developed CRM system to support the Investment Brokerage back office processes and event management.

CRM Administrator

Tomorrow (Tuesday!) is the 400th issue of my free weekly newsletter! Join us / sign up here - and let me know what you think: https://lnkd.in/geB8nBX

If you hate saving money and protecting the planet with innovative new technology, this newsletter probably isn't for you. If you like those things, here are some of the topics you can expect in the weeks and months to come...


Heat pumps are a smart green choice, already saving home owners hundreds of dollars a year.

Electric vehicle innovation means we’re seeing longer battery life and cheaper options.

Women leaders help to increase productivity, collaboration, and innovation (and profits).

Artificial intelligence is already transforming how we work and some jobs will be at risk.

Social media giants need to increase algorithmic transparency and improve customer support.

LGBTQ+ rights are human rights.

Leigh-Anne Nugent, PMP

Last year, while I was on Garden Leave, I took the time to document my thoughts and experiences in a blog series, ‘Garden Leave Reflections’.  

I’m re-sharing my reflections in hopes that it may help anyone in my network navigate through any tough times they may be experiencing.

https://lnkd.in/gQBzNuHT

#gardenleave #reflections #blog #mentors

medium.com • 4 min read

Garden Leave Reflections — Inner Work — Write your story, an ode to some unlikely mentors.

I’ve always wanted to write a book because I love to write and it was one of my lifelong goals…I’m happy to say that I have written an eBook titled,  “Savouring the Journey: A Framework for Sustainable Career Growth”. It's a continuation of the presentation I delivered a year ago while I was on Garden Leave.

This eBook is available to everyone to take a look at and leverage as a form of a life audit. It’s paired with an Instagram account and intended to inspire people to unlock their leadership potential.  I invite leaders to offer this work in organizations to small groups of rising leaders looking to drive a multiplier effect in their businesses. I expect more to come. 

I’ve been enjoying R&D and Product Management of leadership programs and have the next one in the works already. I would love any advice and feedback.

I will also be offering Coaching and Mentoring sessions for individuals looking to grow or pivot in their careers by amplifying their leadership style. As this is a part-time endeavour, there is limited capacity for 1:1 coaching on evenings and weekends on an ad hoc basis. 

I remain committed to my mission of inspiring individuals to experience fulfillment in their careers. I'll continue to share insights and create content drawn from my research here on LinkedIn. This community has been wonderful and I thank you for your supportive engagement.

https://lnkd.in/gezwdj7X

#savouringthejourney #newjourney #coaching

leighannenugent.com • 1 min read

Many years ago, my mother’s family immigrated to Canada in search of new opportunities, different from those available to her in her native Philippines - radically changing where she lives.

My uncles and aunts, they tell me that they’d never move back - they’re happy with where they live here in Canada.

Here's a fun fact about me, for my entire life, I have lived off of Yonge Street, the longest street in the world, in several different locations.  

After visiting the Philippines, I too, realized that I love where I live and for a short time I wondered if I could live anywhere other than off Yonge Street, which has always been ‘home’ for me.

Consider what makes your current location ‘home’. Where do you find fulfillment and contentment in your surroundings?  Please share your thoughts below.

#home #reflections #moving

There are so many reflections that are coming back from my recent trip to the Philippines, even after being back for a while now.

The trip has me thinking of time/freedom becoming synonymous with time/legacy.  When my mother’s family emigrated, her family home and properties were sold to make a new life in Canada.  This trip was my first time ever and I realize why - it’s because my family had no legacy or roots there, there wasn’t really any reason why to make the long trip.  On the other hand, my husband’s family still has deep roots, and a legacy that still lives on.  

I think this is why my family hadn’t been drawn to returning sooner.  My mother has established roots here in Canada, a country that has given us a great life. This is now our home and I don’t think she (nor I) would ever change that.  

I also saw how it’s also possible to live a fulfilling life there, from seeing my in-laws, who didn’t have the same journey and thriving in different circumstances, demonstrating the various routes to contentment and the strength inherent in human resilience.

📷: Street Scene

#journeys #legacy #time

Looking at my longer-term goals, I’m exploring different avenues, including joining a board of directors.

Throughout my career, I've been fortunate to work with inspiring leaders and teams, and I believe that contributing to a board is a potential next step in my journey. It is also a means for me to continue to serve and share my years of acquired knowledge and expertise.

The prospect of leveraging my experience to provide strategic direction, offer insights, and drive impactful decisions is both motivating and fulfilling. I'm committed to continuous growth and learning, and I look forward to the opportunity to collaborate with fellow professionals to make a meaningful difference.

For those of you who are currently serving on a board, what are some key steps you recommend for someone like me who aspires to this?  I’ve been looking at certification from the Institute of Corporate Directors, a Canadian certification as a start - is there anything else I should consider?

https://lnkd.in/ghDWxTyP

 #ProfessionalAspirations #BoardService #LongTermGoals #ICD

icd.ca

Membership

Scrolling through my LinkedIn feed, I’ve come across many articles or those in my network who are on or planning to take a sabbatical.

My recent month away almost seemed like a sabbatical, although I know that sabbaticals are traditionally longer periods.

For those of you in my network who have taken a sabbatical, what did it look like?  What did it do for your career - what is limiting or did it enhance your career?

https://lnkd.in/g2VWs5vj

#sabbatical #breaks #career

forbes.com • 9 min read

Burned Out? Consider Taking A Sabbatical

Another Ode to Unlikely Mentors: Author Edition (follow up to my Garden Leave Article)

In books like 'Big Magic' and 'The Creative Act: A Way of Being,' Elizabeth Gilbert and Rick Rubin speak of ideas as energy floating around seeking a human to bring them to life. 

In “Bold Move”, Dr. Luana Marques taught me to approach the things that make me uncomfortable but ultimately will lead to my ultimate goal. 

In “Untamed”, Glennon Doyle taught me that I can do hard things and unleash my inner cheetah. 

In “Dare to Lead”, Brené Brown taught me to lead with my values and an open heart and a strong back. 

Simon Sinek in “Infinite Game” taught me that business opportunities are infinite, it’s not a win-or-lose competition, it’s about raising the bar to better serve the customer as a whole, and to focus on my key strengths as differentiators. 

Adam Grant taught me to be a sponge in “Hidden Potential” and to really leverage my advisory board. 

Thank you to these authors for creating these masterpieces. I needed to ground my confidence as I started to expand my expertise…AKA convincing myself that I can do this AND in my own authentic way.

#mentors #books #authenticity

I’ve been known to take on many things at the same time - and sometimes many BIG things.

So I did another ‘thing’ a while back that I am going to share…a 30-day challenge.  Not a typical 40-day of dieting or exercise…this 30-day challenge was a bit different.

If you want to follow along with what I did, here’s a link to my Instagram account where I chronicled the challenge; this challenge accompanies my e-book, Savouring the Journey.  Click on the link to find out more.  

Day 1 starts with a discussion of the start of my 30-day challenge that started with a New Moon cycle and what I practice during these cycles.

I have to admit, it wasn’t easy (as expected), but it gave me a chance to really see myself in a different light and made me push myself a little more each day.  Some days I wanted to throw in the towel, but happy to report, I did make it!

Have you ever done anything like this? How did it work out?  Please share your experiences so I, too, can learn from them.

Looking to start another challenge with a group of people - let me know if you’d like to participate in this challenge.  Send me a DM for more info.

Instagram - Savouring the Journey:  https://lnkd.in/gDtgzre6

#30daychallenge #newmoon #enlightenment

instagram.com

Savouring the Journey: a framework for sustainable career growth (@savouring_the_journey) • Instagram photos and videos

In my search for professional development opportunities, I’ve looked into several renowned programs, programs that have proven success - for others - so I thought they’d work for me as well.

While I found programs matching my values, some didn't quite jive with my work style or ethics.

Glad I did this research; these programs cost both time and money. Finding out about a mismatch midway would've been a bummer.

I came across this article on Harvard Business School Online that shared some foundational tips on development opportunities to consider.

How do you survey programs that you take?  What are some of the factors that play in your decision-making process?

https://lnkd.in/gQgDxubC

#alignment #professionaldevelopment #values

online.hbs.edu • 3 min read

5 Professional Development Opportunities You Should Consider When Advancing Your Career

I recently listened to a Codie A. Sanchez podcast and it really got me thinking about toxic businesses in our community.

In the battle between ‘chain coffee shops’ <I won’t name names, but you know who I’m talking about> and mom-and-pop coffee shops, the impact on communities is undeniable. While these big chains may offer convenience and consistency, the rise of these corporate giants can be detrimental to local neighbourhoods.

What impacts have we seen? I can sum it up in a few thoughts…the big chains’ profits continue to rise while not necessarily using these profits to enhance the communities they serve.

While I can say we need to rally against these chains, I’d like to take a more local approach and remind you out there to support local - local coffee shops, mom and pop stores, clothing boutiques and eateries for the benefit of your community.  These establishments are more than just places to grab a cup; they serve as hubs for connection, fostering a sense of belonging. When we opt for local over corporate, we prioritize community resilience, diversity, and the preservation of individuality.

https://lnkd.in/gY_CUMKm

#SupportLocal #CommunityMatters #CoffeeCulture

Brad Lea on Instagram: "🤔☕ Why has this big coffee chain become so popular? From a recent episode of my podcast with guest @CodieSanchez🔥 Tune in for the full🎙️episode at link in bio under “My Podcast” @therealbradlea #podcast #coffee #interview #motivation #food #smallbusiness #choices #inspiration"

After a month away from my regular routine, I’ve decided to resume the good habits that I adopted while I was away.  That means - beginning my day with exercise, having a salad at breakfast (!!) to get my greens in as a start.

I’m putting this out there to hold myself accountable :), but I may need help to sustain all of the resets I’m planning.

I came across this article from Forbes that highlights some habit tracking apps - have any of you tried these to help you maintain habits that you’re trying to adopt?

Would love to hear your comments below.

#habits #reset #accountability
https://lnkd.in/gZ-wpaNn

forbes.com • 5 min read

8 Habit Tracking Apps For Boosting Your Well-Being In 2024

For those of us in the mid-career phase, various challenges arise, as highlighted in this Harvard Business Review article "Are You at Risk of a Mid-Career Rut?" 

Despite these challenges, for those of us in this phase, a unique luxury emerges – the ability to make fulfilling choices that shape the remainder of our careers.

I find that central to both my own personal and professional decisions is the role of chemistry in relationships. This chemistry is key, not only in the selection of employers, employees and even selecting a job.

When assessing the suitability of a job, selecting your manager or prospective employees, how do you gauge the presence of chemistry? Please share your thoughts in the comments below.

https://lnkd.in/gq8-E9pf

#chemistry #relationships #choices #midcareer

hbr.org • 1 min read

Are You at Risk of a Mid-Career Rut?

Salesforce Campaign and Campaign Members. 
Any Trailblazers still leverage these objects as part of their solutions? There is such potential, and yet so many old open Ideas with low points. I totally thought I could rekindle an old romance with these objects, but they haven’t leveled up with the rest of the platform and I’m so disappointed. 

#nolove #awesomeadmins #specialobjects #breakingupishardtodo

Technology has had a significant impact, both good and bad, that we can see proliferating across society.

This article from @newsweek references “studies have shown that people spend only around 47 seconds, on average, focusing on any given screen before their attention wanders elsewhere, down from two-and-a-half minutes just 20 years ago.”

Psychologist @GloriaMark attributes this to technology, individual traits like impulsivity, and the media environment.  She states, "People tend to blame tech—saying it's due to the notifications—or that it's simply due to a lack of willpower. My argument is much broader than both of those reasons," Mark said. "Yes, notifications and targeted algorithms do affect our attention. But it's by no means the full story. For one thing, people are just as likely to self-interrupt as to be interrupted by some external notification or phone call."

So the argument is, who is to blame or does one enable the other?  Share your thoughts below.

https://lnkd.in/gD-VmMhA

#technology #attentionspan #screentime

Taplio

Leigh-Anne Nugent, PMP's Linkedin Analytics

Leigh-Anne Nugent, PMP

What is Leigh-Anne talking about?

Leigh-Anne Nugent, PMP's Best Posts (last 30 days)

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Leigh-Anne Nugent, PMP's Linkedin Analytics

Leigh-Anne Nugent, PMP

What is Leigh-Anne talking about?

Leigh-Anne Nugent, PMP's Best Posts .css-qqfgvy{font-size:var(--chakra-fontSizes-md);}(last 30 days)

Want to drive more opportunities from LinkedIn?

Leigh-Anne Nugent, PMP's Linkedin Analytics

Leigh-Anne Nugent, PMP's Best Posts (last 30 days)