ACCURATE DERMATOLOGY P.L.L.C.

• Developed Tableau dashboards and Alteryx workflows tracking patient engagement and financial KPIs, reducing manual reporting by 40% 
• Partnered with stakeholders to design end-to-end analytic solutions for operational and compliance reporting 
• Conducted deep dive analyses into financial and operational metrics, uncovering patterns and actionable recommendations 
• Supported resiliency and compliance reviews by delivering clear, data-driven risk assessments

Data Systems Specialist | Patient Data Management & Operations

data.goodspecialists

• Designed and executed A/B testing frameworks for digital campaigns, defining hypotheses, success metrics, and calculating test sizing; results improved client 
conversion rates by 18% 
• Built SQL + Python models for revenue forecasting, churn prediction, and customer segmentation, informing product and pricing strategies 
• Applied regression and trend analysis to evaluate UI/feature changes, quantifying business impact across KPIs 
• Mentored analysts on experimentation design, statistical methods, and dashboard development in Power BI and Tableau

Director of Data Strategy 

City University of New York-College of Staten Island

• Resolved 150+ technical and data-related issues, reducing system downtime and improving user satisfaction across students and faculty
• Managed over 300 user accounts and access controls, ensuring data integrity, security compliance, and streamlined account provisioning for faculty and students 
• Collaborated cross-functionally to support system upgrades and user training, driving service improvement initiatives aligned with institutional performance metrics and analytics 
reporting 
• Ensured security and accessibility for 500+ faculty and students

IT College Assistant

Callmax Solutions

• Built financial and operational models in SQL/Excel for expense forecasting and margin optimization 
• Conducted A/B tests on client acquisition campaigns, providing statistically significant insights to optimize strategy 
• Delivered reporting packs and variance analysis to leadership, focusing on KPI drivers and root cause analysis 
• Collaborated across business and technology teams to standardize reporting processes and accelerate delivery

Data Analyst/Bookkeeper

Electronic Deals

• Conducted pricing A/B experiments in Python, improving revenue lift by 12% and validating feature rollouts with robust statistical testing 
• Built segmentation models to identify profitable customer groups, influencing targeted promotions 
• Developed dashboards to track sales KPIs, inventory turns, and margin performance in Tableau 
• Partnered with product owners to align analytics results with strategic business goals

Data Analyst

• Offered personalized assistance and support to customers navigating the purchasing process, product inquiries, and post-sale assistance, ensuring a seamless and satisfying customer experience.
• Proficiently manage and update customer records and interactions using CRM systems, ensuring accurate documentation and streamlined communication across customer service channels.
•  Efficiently process customer orders through the Amazon Seller Central platform, ensuring accurate order fulfillment, shipment tracking, and timely delivery to meet customer expectations.
• Facilitate returns and exchanges for customers dissatisfied with their purchases, adhering to company policies and Amazon guidelines to ensure a smooth and hassle-free return process.

Customer Service Representative

Founder of goodspecialists.com | Data Analyst | Information Systems | College of Staten Island, Chazanoff School of Business

Data Analyst with hands-on experience across healthcare, finance, and e-commerce, specializing in turning raw data into actionable business insights.

At Good Specialists, I developed automated dashboards and optimized reporting processes using Power BI, SQL, and Alteryx, helping teams save time and make data-driven decisions faster. I also leverage Python, Tableau, and advanced Excel to clean, analyze, and visualize complex datasets with clarity and precision.

Passionate about continuous learning, I enjoy collaborating with cross-functional teams and applying analytics to solve real-world challenges. Always open to connecting and sharing ideas in the evolving world of data analytics.

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