ACCURATE DERMATOLOGY P.L.L.C.

• Managed patient data systems, utilizing CureMD and Zocdoc to accurately maintain over 2,000 active patient records, ensuring data integrity and efficient data workflows.
• Conducted routine data quality checks across 1,500+ monthly patient interactions, achieving a 98% accuracy rate in operational data and minimizing data entry errors by 25%.
• Streamlined data entry and retrieval processes, reducing response time to patient inquiries by 20% and improving scheduling efficiency by 35%.
• Collaborated with a team of 5+ administrative staff to improve office workflows, decreasing appointment confirmation time from 48 hours to under 24 hours on average.
• Analyzed daily operational metrics to identify areas for improvement in patient follow-up, increasing appointment attendance rates by 15% and reducing no-shows by 10%.
• Maintained compliance with HIPAA and patient data protection regulations, ensuring 100% adherence and reinforcing data security across all patient records.

Data Systems Specialist | Patient Data Management & Operations

goodspecialist.com

Data Analysis and Interpretation:
• Utilized statistical techniques and data mining algorithms to analyze large datasets.
• Identify patterns, trends, and correlations to uncover actionable insights and business opportunities.
• Conduct exploratory data analysis to understand user behavior, market trends, and product performance.

Predictive Modeling and Forecasting:
• Developed predictive models and forecasting algorithms to anticipate future trends and outcomes.
• Evaluated model performance and refine algorithms based on feedback and evolving business requirements.
• Provided recommendations for optimizing pricing strategies, inventory management, and resource allocation.

Continuous Improvement and Innovation:
• Stay abreast of industry trends, emerging technologies, and best practices in data analysis.
• Proactively identify opportunities for process improvement and automation to enhance operational efficiency.
• Engaged in continuous learning and skill development to expand expertise in data analytics and related domains.

Data Analyst

City University of New York-College of Staten Island

• Guided technical support to 200+ faculty and students
• Ensured timely resolution of 150+ technical issues and enhancing the overall user experience
• Managed 300+ user accounts to implement effective user management processes
• Ensured security and accessibility for 500+ faculty and students

IT College Assistant

Callmax Solutions

• Managed day-to-day bookkeeping operations for over $500,000 in monthly transactions across 10+ accounts, ensuring 100% accuracy using QuickBooks and reducing discrepancies by 30% through meticulous bank reconciliation of 1,000+ transactions per month.
• Utilized advanced Excel functions (pivot tables, VLOOKUPs, and macros) to analyze 50,000+ data points monthly, streamlining financial data analysis and improving report accuracy by 10%, which provided actionable insights to senior management.
• Developed financial models and forecasts that increased forecasting accuracy by 20%, enabling 25% faster strategic planning and resource allocation decisions.
• Generated and presented 20+ financial reports monthly, identifying a 15% cost-saving opportunity that led to optimized resource allocation and targeted adjustments.
• Implemented and maintained quality control measures on 100+ reports and datasets monthly, ensuring 99.9% data accuracy and supporting senior management in making data-driven decisions.

Intern Data Analyst/Bookkeeper

Electronic Deals

• Incorporated data cleansing, transformation, and validation on 1000+ datasets to enhance accuracy and consistency:
• Validated data across 1000+ datasets to identify and rectify inconsistencies and errors.
• Developed and maintained 50+ dashboards and reports using tools such as Tableau, Power BI, or Excel to offer insights through
advanced data visualization, enabling stakeholders to make informed decisions:
• Designed 50+ interactive dashboards to visualize key performance indicators and trends.

• Offer personalized assistance and support to customers navigating the purchasing process, product inquiries, and post-sale assistance, ensuring a seamless and satisfying customer experience.
• Proficiently manage and update customer records and interactions using CRM systems, ensuring accurate documentation and streamlined communication across customer service channels.
•  Efficiently process customer orders through the Amazon Seller Central platform, ensuring accurate order fulfillment, shipment tracking, and timely delivery to meet customer expectations.
• Facilitate returns and exchanges for customers dissatisfied with their purchases, adhering to company policies and Amazon guidelines to ensure a smooth and hassle-free return process.
• Proactively address customer complaints and concerns with empathy and professionalism, investigating root causes and implementing effective solutions to resolve issues and restore customer satisfaction.
• Solicit valuable feedback from customers regarding their experiences with our devices and customer service, actively listening to customer insights and feedback to identify opportunities for improvement and enhance the overall customer experience.
• Capacity to manage multiple customer inquiries and tasks simultaneously, prioritize urgent matters, and allocate time and resources effectively to meet service level agreements (SLAs) and exceed customer expectations.
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities, customer needs, and business requirements while maintaining composure, professionalism, and a customer-centric focus.
• Deep understanding of the devices sold by the company, including technical specifications, features, compatibility, and troubleshooting guidelines, enabling accurate and comprehensive customer support.

Customer Service Representative

Founder of goodspecialists.com | Data Analyst | Information Systems | College of Staten Island, Chazanoff School of Business

As a dedicated data analyst, I am passionate about leveraging data-driven insights to inform decision-making and drive organizational success. With a strong background in data analysis, statistical modeling, and data visualization, I have a proven track record of extracting actionable insights from complex datasets.

My experience spans various industries, from finance, where I have had the privilege of working on projects that have made a meaningful impact. I am proficient in a range of data analytics tools including Python, SQL, Tableau, excel, and Power BI.

I believe that data has the power to transform businesses and enhance decision-making processes. Likewise, I am committed to staying at the forefront of the ever-evolving data analytics landscape, continuously expanding my skill set, and exploring new techniques and technologies.

Furthermore, I am enthusiastic about connecting with fellow data enthusiasts, professionals, and organizations to collaborate, share knowledge, and contribute to the exciting world of data analytics. Let's connect and explore opportunities to harness the power of data together.

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