McLean Forrester

Excited to bring life-changing technologies to advance organizations' journeys forward to market advantage.

Chief Growth Officer

Washington University McKelvey School of Engineering

Professor of Practice, creating graduate-level courses and teaching within several programs for the McKelvey School of Engineering.

Professor of Practice

Teaching IT Operational Excellence and Service Delivery as well as Data Management and Strategy within the McKelvey School of Engineering MSIM Program

Adjunct Professor

US Transportation Command

Chief, Emerging Technologies Branch

Chief, Enterprise Data Management & Artificial Intelligence

Manages the implementation of IT Services through disciplined Project Management and Project Portfolio Management. Oversees Supplier Management for IT Services.   Manages the USTRANSCOM IT Service Portfolio, Service Catalog and associated service levels and capability changes.

Chief, Projects, Supplier, and IT Services Management Branch

Manage all USTRANSCOM Engineering Infrastructure Portfolio IT Requirements & IT Service Requirements.  Oversee $25M in IT Service Contracts, responsible for implementation of IT Service Management (ITSM) tool capabilities and ITIL process development.  Leads teams to perform research and analysis of emerging information technologies and their applicability to USTRANSCOM.  Command lead for implementing enterprise IT solution projects using Project Management Institute  framework.

Chief, Requirements Management Branch

Contracting Officer Representative for the three primary IT service contracts supporting US Transportation Command.  Also the lead for the Command's end-to-end C4S IT Requirements Process.

Contracting Officer Representative, C4S Requirements Process lead

Air Force Global Logistics Support Center

Develops and implements CIO direction and IT capabilities for the Air Force end-to-end global logistics supply chain.

IT Enterprise Management, AF Global Logistics Support Center

USTRANSCOM

Chief, Plans and Implementation Section at United States Transportation Command

Plans and Implementation

561 Network Operations Squadron

Deputy Commander, Integrated Network Operations and Security Center (I-NOSC) West

Deputy Commander

US Air Force

Executive Officer, AFSPC/A4/6

Flight Commander, 355 CS, Davis-Monthan AFB, AZ

Flight Commander

Deployed Communications Squadron Commander, Southwest Asia

Squadron Commander

Focusing on emerging technology VALUE.  Providing expertise and assistance to organizations looking to use the culmination of IT, Data, AI, GenAI, etc., etc as new value propositions to explore and implement digital transformation to gain market advantage.

Previously blessed to have been responsible for synchronization with DoD and commercial organizations' emerging technologies to explore and adopt for mission innovation. 

Program management, project management, supply chain and transportation processes and IT enabling capabilities.

Significant experiences in global network operations, requirements management, IT solutions, and process engineering.

We couldn't agree more Gartner !!!  We're highlighting that RH column to our prospective clients, urging them to jump. It's no question the future for deep understanding of your customers and their engagement. Hyper-personalization and frictionless customer journeys will be the new normal. 

Let's chat if you want to know more.

Larry McLean

The customer service tech landscape is shifting fast, with 48 innovations reshaping channels, infrastructure, and workforce engagement: https://gtnr.it/4nEQNLV 

Our latest webinar unpacks global adoption trends and what matters most for future success.

#GartnerCSS #CustomerExperience #AI

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Technical debt is the hidden killer to organizational growth and achieving your vision.  Hidden because many organizations either don't see it (believing it's just the cost of doing business) or don't know how to change it (complexity and bias).  

It's incredibly important to understand in this fast-changing environment of AI and emerging tech capabilities, that the agility needed to adopt them starts with your data and your application portfolio.  An agile portfolio is the advantage many companies will have to survive.  Yes, survive.  The race to organic growth is happening.  Whether you're in the race or observing the race may be the difference of survivability against your peers/competitors. 
We can help.  We understand the technology stack, we have advanced capabilities to create your cloud native/cloud migration strategy in hours and days, not months and years.  The decision process can be scientific, not with surveys and spreadsheets, but with actual gathered data the systems themselves can provide, away from the bias.

Take a look at our latest whitepaper, then reach out and ask me how we can help to get you in the fast lane to agility and adoption of emerging tech to propel your business.

#Strategy #Business #innovation #technology

Blueprint for Agile Application Portfolios

My recent webinar, "Is Your Data Ready for AI" was well received, thank you to those who tuned in.  As companies are racing to AI solutions, and we build them well, we want to provide a reminder that the Data foundation is imperative to your project success.

Enjoy...

#data #DigitalTransformation #innovation #ArtificialIntelligence

Data is the foundation of any emerging tech capability

Fantastic article Nicholas Moehle...  We have been doing our best to explain this CX disruption (a GOOD disruption) to many organizations.  This is what we specialize in and (as a consumer and as a company) absolutely want to see with AI adoption for frictionless CX engagements.

Q = Where does any service/product company make their money?  
A = At the customer engagement intersection.  

Use AI to get hyper-personalized, this model works!  
Use AI to make the exchange frictionless, that's what any customer wants
Use AI with trusted data to know 360 information about what can make the sale happen.   
Know who, know how...  increase your probability of the buy.

If you're a bit confused on which way is the front, look for transformation CONTINUUM, that's where they'll be, follow them.  

If you want to chat about how to bring this to life within your organization, let's chat, chats are free and fun.   McLean Forrester

#ContinuumAtTheEdge #businessintelligence #userexperience #customerrelations #ArtificialIntelligence #Sales #CustomerEngagement

📣 NEW release from #ContinuumAtTheEdge:

In this issue, our industry experts unpack the trends reshaping AI-driven CX in 2025 and share a few unexpected insights you won’t want to miss. 

Read more about:
• Translating trends into real-world wins
• How the top #tech orgs are embedding advanced #AI into their #CX portfolios 
• An exclusive first look at the innovative platform our team has been building behind-the-scenes
• A BIG #TechDeckKaraoke announcement

We’ve packed this edition with relevant insights and left the fluff behind. Dive in now & share your thoughts below👇

AI-driven customer experience is evolving faster than ever, and the major technology providers are racing to define what comes next. The winners won’t

Open article: Beyond Agents: Strategic Trends Reshaping AI-Driven Customer Experience in 2025 by transformation CONTINUUM • 5 min read

Beyond Agents: Strategic Trends Reshaping AI-Driven Customer Experience in 2025

Why the focus on Data?  Because AI & Data are inextricably linked.  Successful AI adoption depends on the ability to get your data ready as the project progresses.  That effort is SO MUCH EASIER when you have a good data foundation to build from.  SCOTT TAYLOR's insights and guidance are even more applicable today than when he first started talking data way back when...

Founder & CEO, McLean Forrester | I build high-value AI solutions that transform organizations. | People-First Leader in Tech & Transformation

🎙️ Data Leaders: This One’s for You 👇

Too often, data leaders are seen as behind-the-scenes technical experts, instead of what they really are:

➡️ Strategic partners
➡️ Executive storytellers
➡️ Translators of chaos into clarity

In our latest podcast episode, we dive deep into the real role of today’s data leaders, and why they deserve a seat at the executive table.

✅ It’s not about dashboards.
✅ It’s not about managing systems.
✅ It’s about aligning insights to CEO goals and shareholder value.

Here's the challenge:
Many data leaders are doing impactful work yet struggling to communicate that impact in a way that influences executive decisions.

💡 What makes the difference?
→ Storytelling.
→ Business alignment.
→ Speaking the language of value.

Data leaders: your time is now. Make your voice heard. Claim your seat. Shape the strategy. 💪

🎥 Watch the full podcast https://lnkd.in/gZiMKYGH

👇 And drop a comment: how is your organization elevating data leadership?

#DataLeadership #AnalyticsStrategy #CDAO #StorytellingInData

Hearing the hype about AI?  Not sure where to start? That's step 1 in our process, helping to find the most valuable targets with the right ROI.

Not sure where to start with AI? 

Our experts can help you identify high value AI prototype candidates with just a little bit of of your team's time! 

Let's chat.  💬

#RapidAI #AIValuePath #McLeanForrester

Those SMB leaders in the St Louis area...  the business expo is a great help with a wealth of information to move your business forward.  I'm honored to be speaking at this event on Oct 9th.  Please take a look and see if it may help your organization.   If so, please look me up while you're there and/or visit our booth. 

My topic will be: "AI Investment: Understanding the Value Curve of AI" 
Artificial Intelligence (AI) is not a one-size-fits-all solution; its business impact is deeply influenced by the level and manner of its integration. While the idea of deploying AI may be broadly appealing, the effectiveness, and the return on investment, can vary significantly depending on the depth of implementation. 

From low-investment, high-speed general-purpose models to fully integrated, organization-specific solutions, each approach offers a different trajectory of return. This presentation explains these levels of AI implementation through the lens of investment versus value realized, helping business leaders make informed decisions about where and how to invest.

https://lnkd.in/g7iV5gtq

Open article: St. Louis Business Expo Seminars by stlouisbusinessexpo.com

What's your view SCOTT TAYLOR?  I'd love your Expert review and comments here,

Unlock the power of data storytelling for business success: https://gtnr.it/3J0lNH0 

Discover how to bridge the gap between data insights and business decisions with compelling data stories.  

#Leadership #DataStorytelling #Analytics

The St Louis Business Expo is today, if you're a SMB, this one is for you. Learn about AI and how it can help your business in my presentation.

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