Larry Hollowell's Linkedin Analytics

I am an experienced leader who has guided and developed teams and processes in Call Center and Customer Service Management and Operations. I have held various roles leading and guiding teams in small, medium and large fast-paced centers, for top-rated organizations and clients. I am skilled in overseeing outbound and inbound call strategies, including staffing (recruitment through on-boarding), call prioritization, and efficiency to meet and exceed goals. I am meticulous and diligent with proven success in identifying, designing, and providing recommendations for process changes to improve customer experience. I have demonstrated excellence in driving continuous improvement for results through business analytics, initiatives, KPIs, and client SLAs. Listed are some of my Core Competencies: * Leadership & Team Building * Project & Process Implementation * Business Development & Growth * Revenue Lifecycle Management * Workforce Management * Inbound/Outbound Calls * Call Quality and Calibration * People Development * Employee Engagement I am confident that my wide range of knowledge and talents will allow me to contribute to the success of your company. While others take pride in meeting all standards set before them; my passion is for delivering service and leadership that goes beyond organizational expectations.