PCI Government Services LLC

Motivated and goal oriented Senior Program and Management Analyst that provides management consulting and technical administrative support to support the Department of Health and Human Services (HHS) Office of Acquisitions (OA) in analyzing complex human resources, customer service and outreach challenges associated with its Acquisition Workforce and Strategic Initiatives (AWSI) Division within the Office of Acquisition Policy, Legislation, Oversight and Workforce (APLOW).

Key Responsibilities:

Program and Project Coordination: Reviews and analyzes client's existing acquisition and workforce strategic plans to identify necessary updates to meet mission needs. This has led to the project having a 20% increase in efficiency within the first month of being assigned to it by identifying key points of improvement.

Organization and Analysis: developed the outline and developing a program roadmap and communications plan based on the findings of the organizational assessment.

Project Reporting and Execution: Executed an organizational assessment and staffing modeling study, which includes analyzing current policies and procedures, as well as funding structures, to determine the optimal solution for the client. This has rescued the project from being stalled for over three years.

Senior Program and Management Analyst

BGSF

Results-driven Technical Project Coordinator with expertise in project coordination, data analysis, and reporting. Successfully led critical CIS transformation projects, including a billion-dollar initiative, ensuring successful go-live and improved customer visibility. Manages a 10-member data analysis team, effectively enhancing project controls and identifying trends.

Project Coordination: Currently overseeing the successful implementation of a billion-dollar CIS transformation project, achieving an on-time go-live milestone. Leveraged advanced data analytics techniques to identify cost-saving opportunities, resulting in a 10% reduction in project expenses.

Reporting and Analysis: Developed comprehensive reports using PowerBI and MS Excel, improving data visibility and facilitating data-driven decision-making, leading to a 15% increase in project efficiency. Fostered cross-functional collaboration and streamlined project execution, reducing project timeline by 20% while adhering to budgetary constraints.

Lead Technical Project Coordinator-Client: Exelon

Served as Interim Director responsible for managing diverse government and higher education projects using Agile methodology, driving a 20% increase in efficiency across multiple departments, with a strong emphasis on digital infrastructure, structural infrastructure, cybersecurity, social security, healthcare, and finance. Implements Agile practices leading to more streamlined operations, fostering increased interdepartmental collaboration, enhancing overall organizational performance, and contributing to a more cohesive and effective work environment.

Key Highlights:

• Drove operational improvement on project timelines from below 60% to above 90% in 6 months using DMAIC, Value Stream mapping, and other Lean problem-solving techniques.
• Managed $500M construction projects for UDC, ensuring quality and timely completion for campus development.
• Led cybersecurity projects impacting 100,000+ users, enhancing IT security infrastructure and user safety.
• Rescued 7 stalled projects, resolving issues and reestablishing stakeholder engagement with major vendors.

Senior Project Manager-Client: The University of the District of Columbia

Utilized an Agile approach to coordinate with Legal and Business Units, translating project resources and timelines into financial forecasts. Successfully drove operational enhancements leading to a 20% increase in network efficiencies across the investment and sales departments, whilst maintaining quality assurance of financial documents for key benefits such as 401K and Health Insurance Reimbursement.

Financial Reporting Analyst and Change Management Director-Client: T Rowe Price

Spearheaded the initiative of migrating on-prem servers to digital ones at 3M. Orchestrated the process, from liaising with client's IT heads, coordinating with internal teams, to preparing comprehensive software manuals. Expertly guided enterprise cybersecurity and supply chain risk management, leading to a 40% increase in project completion speed.

Project Manager and Scheduling Coordinator-Client: 3M

Led a quality assurance team of 10, implementing a balanced project matrix of Agile and Waterfall methodologies. Successfully managed and improved project quality for Wells Fargo, focusing on customer data, mailing information, and supply chain issues.  Achieved project completion 26 days ahead of schedule.

Quality Assurance Analyst-Client: Paragon Solutions

Led a quality assurance team of 10, implementing a balanced project matrix of Agile and Waterfall methodologies. Successfully managed and improved project quality for Wells Fargo, focusing on customer data, mailing information, and supply chain issues. Achieved project completion 26 days ahead of schedule.

Project Manager and Business Analyst-Client: Wells Fargo

DealerOn, Inc

Data Migrations: Excelled in managing and implementing data migration projects for major clients like Ford, Porsche, and GM. Achieved the status of one of the fastest data migration specialists within 4 months, leading to 14 projects being completed ahead of schedule. Conducted live site audits and made strategic recommendations for improving the quality of information and reporting procedures, resulting in innovative, cost-effective solutions.

Software Quality Assurance Analyst 

Allstate

Project Management & Data Analysis: Spearheaded the implementation of Allstate's mobile claims application, boosting customer visibility and clarity. Managed a 10-member data analysis team, prototyping data analytics to gauge project controls and trends. Increased claims satisfaction by 20% through cross-departmental collaboration and process improvements. Presented data improvements in executive meetings to enhance project evaluation.

Key Highlights:

•   Directed a 10-member team of Data Analysts, overseeing the execution of data analytics prototypes 
    to evaluate technology project controls and functional trends.
•   Conspired with multiple departments, including sales, agents' offices, claims offices, finance, and 
    actuarial departments, for a duration of three years. Successfully achieved a noteworthy 80% claims 
     satisfaction rate, a significant improvement from the previous 60%.

Project Manager

AMERICAN SECURITY 

Key Highlights:

•  Oversaw a 15-member team of field installation experts, overseeing the installation of electrical 
   products and blueprinting household structures by state and federal guidelines.
•  Achieved a 32% increase in productivity by optimizing project clarity and resource allocation.
•  Implemented operational improvements resulting in a 20% enhancement in network efficiencies for 
    the investment and sales departments.

An accomplished Project Delivery Leader with a strong track record of leading large-scale enterprise initiatives across various industries. Excels in fostering collaboration between technical and business leaders, enabling cross-functional teams to achieve exceptional results. 

With expertise in asset management, program and project management, software development methodologies, and strong communication and leadership skills. Has a history of successfully leading projects in digital infrastructure, cybersecurity, finance, and other areas, achieving operational enhancements, managing construction projects, and reviving stagnant initiatives.

Skills:
Leadership and management, strategic planning and execution, communication and collaboration, decision making, Unix/Linux, macOS, Python, SQL, HTML, API testing, SharePoint, project management, interpersonal skills, adaptability and flexibility, ethics and integrity, Windows Server, Google Analytics, Microsoft Project, Microsoft Office, Microsoft 365, Common App, Jira, Ellucian Cloud

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