Evolve Homes

•Audit and improve productivity and effectiveness of current cross-team processes.
•Timely and accurate reporting of financial information to internal parties, capital venture partners, and outside agencies.
•Financial reporting, forecasts, planning, budgeting, financial analysis, cash management, and procurement.
•Partner with co-investors to support corporate finance activities, including venture capital fundraising.
•Manage and supervise all AR/AP cycles with external partners and customers - including the implementation of accounting and billing systems and controls.
•Conduct regular audits of expenditures, assets, and liabilities.
•Devising and using fruitful procurement and sourcing strategies.
•Discovering profitable suppliers and initiating procurement partnerships.
•Review and assess real estate investment opportunities, with a focus on profitability.
•Analyze property and market data to determine purchase prices, estimated rehab costs, expected returns, and resale or rental values.
• Analyze commercial deals to mitigate risk by analyzing the deal flow, balance sheets, the scope of work with the project budget and plans.

Project Manager

Austin Capital Bank

•Maintained financial responsibility for all expenses, wages, and asset management.
•Identified operational deficiencies and implemented improvement plans. Increased sales by 20% within six months.
•Maintained weekly reports on operations and sales.
•Hired and trained all employees.
•	Assessed employee performance and developed improvement plans.
•	Met deadlines by proactively managing individual and team tasks and streamlining processes.
•Performed proper risk management by analyzing client’s credit history, financial statements, and rental history.
•Worked as a liaison between all departments and upper management.

Branch Operations Manager (Mortgage)

Amres Corporation

•Maintained friendly professional interactions when employees had issues with clients or realtors.
•Assessed employee performance and developed improvement plans.
•Met deadlines by proactively managing individual and team tasks and streamlining processes.
•Engaged employees in business processes with positive motivational techniques.
•Complied with regulatory guidelines and requirements.
•Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
•Resolved various issues impacting sales management and business operations.
•Completed filings and upheld strict compliance with regulatory agencies and supervisors.
•Forecasted trends and recommended improvements based on financial risk analysis. Increased sales and proficiency by 15% within a four-month timeframe.
•Trained new staff and existing staff on current and upcoming changes to the branch.

Operations Manager

OneTrust Home Loans

•Complied with regulatory guidelines and requirements.
•Forecasted trends and recommended improvements based on financial risk analyses.
•Launched new training program to boost employee skills and staff retention rate.
•Evaluated project applications and verified with outline specifications to approve, reject, and recommend adjustments.
•Examined customer loan applications for loan approvals and denials.
•Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
•Generated financial and operational reports to assist management with business strategy.
•Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
•Engaged employees in business processes with positive motivational techniques.
•Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.

Branch Operations Manager (LGI Sales Center)

Bank of America

•Identified, developed, and maintained a quality network of business relationships.
•The liaison between various departments which included the mortgage loan processors, underwriters, bank representatives in the branches and the clients.
•Analyzed new federal guidelines, programs, and changes.
•Responded to customer inquiries and referrals from various banking channels.
•Conducted interviews with prospective borrowers to analyze each client’s objective.
•Analyzed credit data and determined customer financing objective and qualifications.
•Advised clients of product/pricing and policy guidelines to assure I was offering the most beneficial product for each client.
•Maintained exceptional customer service by maintaining knowledge of lending guidelines and perimeters for each product.

Sr. Mortgage Loan Officer 

Citi

•Explained and determined the correct assistant options for clients based on a case-by-case scenario.
•Analyzed financial information for customers to make an initial assessment regarding whether the customer may qualify for a particular assistant program (HAF).
•Took inbound and outbound calls, take payments on past due accounts, retrieve documents for review when documents are faxed in by clients.
•Analyzed information about the client's financial situation, financial and personal objectives, income, assets, debts, cash flow, and credit history.
•Updated income and expenses to determine eligibility for assistance programs.
•Worked directly with third parties to coordinate in-flow of new repayment plans and outflow of litigation referrals.
•Worked with Loss Mitigation unit managers to assist with special projects.
•Clear and precise understanding of investor programs and guidelines to give the client a solid understanding of expectations to successfully complete each program.
•Familiar with FHA, VA, FNMA, FHLMC, Conventional, and private investor loans and guidelines to assist clients accurately

Mortgage Loan Consultant 

Strategic Operations Manager with 20 years of experience in project management, negotiation, coaching/development, and financial analysis that focuses primarily on devising solutions to complex problems for executive leadership teams to increase overall productivity levels in the financial industry.

My passion for transformative project management and coaching/developing experiences has enabled me to maximize the efficiency results for various financial institutions.

With a track record of showing initiative and dependability, I have successfully,
reviewed and identified key insights for executive team members to prevent irreversible problems regarding mortgage lending project execution.

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