Travelodge Canada

General Manager

Staybridge Suites Doha Lusail

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing
numbers
• Develop your team and improve their performance through coaching and feedback, and create
performance and development goals for colleagues - recognise good performance.
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have
the tools they need to work effectively.
• Recommend or initiate any HR elated actions where needed
• Drive a great working environment for teams to thrive – connect departments to create sense of
one team
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Develop and maintain great working relationships with key clients and outside
contacts to increase revenue.
•Produce monthly reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor performance to
ensure actual sales meet or exceed established revenue plan.
• Review monthly reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor performance to
ensure actual sales meet or exceed established revenue plan.
•Work closely with key business leaders, officials, and representatives of local community groups
within the city to ensure constant high profile exposure for the hotel.

Director Of Sales and Marketing

Global Sports Event Qatar 2022

•Managing a Site with 34 properties (Apartments &amp; Villa) with a total of 1151 Rooms.
• Leading a diverse team of more than 300 Team members from more than 30 Nationalities.
•To oversee the Housekeeping, Front Office and Laundry operations ensuring that the standards and
procedures are fully known.
• Come up with innovative solutions for the management of challenging properties.
• Budgeting the manning and identify the right manning for each position and ensure sufficient team members
in each property.
• Planning the handover of the properties, prepare the snagging and the post-handover reports.
• Ensure that all the rooms are prepared and inspected as per standards and according to guest requests and
needs.
• Ensure a smoothly daily operation in all properties and make sure the guest are satisfied and the required
services are required.

Site Operations Manager

DoubleTree by Hilton Doha- Al Sadd

•       Analysis local market trends and competitor activity to identify business leads
•	Develop customer accounts and travel within the local area to drive business into the specific 
        hotel/cluster and to increase market/customer share in all revenue streams.
•	Negotiate room rates/packages with corporate clients.
•	Develop and implement creative local marketing channels, including social media channels.
•	Prepare company contracts for the hotel in accordance with current business and pricing 
        conditions.
•	Work within current business strategies and recognising potential opportunities.
•	Cooperate with other departments in the hotel to create an exceptional Guest experience and 
        build strong, comprehensive sales programs.
•	Attend Sales events, as required
•	Produce accurate and timely reports that meet the needs of the Sales Director and senior 
        management to include the reporting of appointments, calls made and business leads
•	Answer customer queries in a prompt and professional manner.
•	Manage staff performance in compliance with company policies and procedures.
•	Recruit, manage, train and develop the Sales team.

Cluster Assistant Director of Sales (Pre-opening)

Aleph Doha Residences, Curio Collection by Hilton

Cluster Assistant Director of Sales  (Pre-Opening)

The Curve Hotel

• Developing, converting and maintaining potential accounts within a specific territory to be defined by the Management.
• Reaching the hotel's revenue budget through the use of sales tools and techniques, maximization of the accounts potential and up-selling and following the revenue directions. 
• Informing the Management about markets behaviours, image of hotel in the market, the potential obstacles or competition threats.
• Coaching the Sales Executive to acquire and use the sales techniques and performance in a minimum period of time, while ensuring his/her personal development.
• Supporting the activities of the Deputy Director of Sales delegated to him/her. 
• Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities. 
• Organise its activities in order to reach the targets set by the management. 
• Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets …)
•Represent the hotel in the market and represent the strategy of the hotel in any communication with a client.
•Be correct and respectful with the clients.
•Attend the daily meetings set by the Head of the department.
•Attend the weekly Sales and Marketing Department meetings.
•Provide the Management with Sales Statistics performance reports.
•Deliver reports to the Management when required within the deadlines.
•Participate to the Monthly Profit & Lost meeting.

Sales Manager (Pre-opening)

Sapphire Plaza Hotel Doha

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). 
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Explain guarantee, special or group rate and cancellation policies to all reservation inquires. Accommodate and document special request from travel agents, clients, and meeting planners.  Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files. 
Promote awareness of brand image internally and externally. 
Gather materials and assemble information packages (e.g., brochures, promotional materials). 
Use sales techniques that maximize revenue while maintaining existing guest. 
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. 
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). 
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.        
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. 
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
Comply with quality assurance expectations and standards.

Sales and Marketing Manager (Pre-opening)

Travel Gate

-Reporting directly to the owner, search for business pro-actively and manage assigned accounts within the corporate and leisure market such Embassies, Oil & Gas Companies,Ministries,chambers of Commerce, Construction & Project companies, sport teams and associations
- Target clients with potential travel and ticketing requirements.
- Prepare reports as requested, and develop a more effective large database (Corporate, Government
and leisure accounts).
- Contribute for continuous improvement of service standards within the branch.
- Achieving annual Sales targets regularly.
- Built strong customer and client focus.
- Analyze potential opportunities or concerns with customers
- Attend & Participate in Trade fairs, exhibitions, Conferences & seminars
- Handle operation tasks (purchase orders, quotes, and delivery notes)

Branch Manager

Beauty Travel Tunis, Tunisia

Reporting to the General Manager, search for business pro-actively and manage assigned accounts
within the corporate and leisure market such Embassies, Oil & Gas Companies, Ministries, chambers of
Commerce, Construction & Project companies, sport teams and associations
- Target clients with potential travel and ticketing requirements.
- Achieving annual Sales targets regularly.
- Built strong customer and client focus.
- Analyze potential opportunities or concerns with customers
- Attend & Participate in Trade fairs, exhibitions, Conferences & seminars
- Handle administrative tasks (purchase orders, quotes, and delivery notes)

Sales Manager

Romulus Voyages

- Coordinate with inbound and outbound team for all travel bookings
- Assist travel planner to analyze all traveling requirements
- Collaborate with staff development and provide require feedback and assist to answer all incoming calls and
manage all inquiries
- Forecast all project requirements on everyday basis and ensure achievement of the forecasted objectives.
- Manage and ensure resolution of all customers issues and provide training provide training to all customer
service coordinators and assist to resolve all issues.

Sales Executive

With over 15 years of experience in the hospitality industry, I am a passionate and driven leader who strives to deliver exceptional customer service, generate new business opportunities, and maximize revenue growth. I'm managing daily sales activities, plan and assign work, and develop and coach my team to achieve hotel revenue goals and high standards of performance.
I have a proven track record of successfully managing multiple properties, leading diverse teams, and negotiating contracts with corporate clients. I also have extensive knowledge and skills in local market analysis, creative marketing channels, social media platforms, and CRM systems. I am always eager to learn new trends and technologies, and to collaborate with other departments and stakeholders to create a sense of one team and a great working environment. My mission is to provide exceptional hospitality and memorable experiences for our guests and clients.

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