CDK Global

• Deliver workflow-based learning focusing on outcomes and best practices to associates and customers. 
• Develop training syllabus and materials for delivery of technology-based training for all levels.
• Structure presentation to accommodate the audience’s needs based on learning gaps.
• Address and accommodate the learning needs of individuals without slowing down the entire class.
• Collaborate with Learning Development and Technology for quality curriculum development, updates, and new releases.
• Determine and establish specific policies and processes that impact the delivery and execution of learning programs.
• Utilize current learning management system and tools to deliver training effectively.
• Understand our customer’s business and how technology can improve their business.
• Strong understanding of methodologies associated with sales, customer service, and implementation of software solutions.

Senior Customer & Technical Training Instructor 

Learning Program Manager

DealerSocket

Prospected and sold industry-leading CRM Software as a Service (SaaS) for the automotive industry within an assigned territory.
• Utilized a customer focused selling process to identify needs and goals of potential customers.
• Owned the entire sales cycle- including prospecting, qualifying leads and closing the sales opportunity.
• Demonstrated value of product knowledge and benefits via phone, web and in-store efforts.
• Tracked activity to meet daily, weekly and month targets and goals using Salesforce.

Executive Sales Manager, Franchise CRM

Castrucci Autogroup

Directed and supervised all strategic marketing campaigns within the Corporate Internet Department including training, development, maintenance, project management, and billing for 8 franchises and 5 used car departments. 

• Managed daily operations of the Corporate Internet Department including 4 full-time staff members responsible for the distribution of internet leads and website traffic.
• Trained and coached 135 sales staff and managers on daily sales expectations, responsibilities, and various functions within the CRM including inbound and outbound phone calls through one-on-one and group education sessions.
• Developed and supported all Campaigns and Business Rules inside CRM.
• Created and maintained all sales templates in built-in HTML 5 format.
• Participated in yearly research and development of CRM to improve the quality of products on the store and national levels.

Associate Director of eCommerce

Cox Enterprises

Prospected and sold automotive print and online advertising for Automart.com the nation’s largest automotive dealership only magazine and website within an assigned territory.

•Created, developed and updated magazine layouts and online banner ads.
•Increased territory by 31% and increased revenue by 33% for a total of 22 accounts.
•Achieved Highest Revenue Award for 1st & 2nd quarters of 2007 and 2nd quarter of 2008.

Account Executive

PetSmart

Oversaw loss prevention, merchandising, product presentation and daily store operations.

Product Manager

Energetic training consultant in the automotive software industry.

I specialize in training for implementation, customer success, support, and sales for Dealer Management System (DMS), CRM, and advertising for eCommerce BDC development.

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