Laura Ujlaki's Linkedin Analytics

It is wonderful to help teams see issues as a puzzle to be solved. 25 years in customer service. Over 12 years with airlines, FAR Part 121, 91 and 135 operations. Thriving when 2 days are never the same. Metrics and goal oriented. Safety, safety, safety. Consistently improve compliance, audit, training, and performance scores. Documentation and excel queen. Recruitment, onboarding, scheduling, payroll and corrective actions. You and your team work together with the best you have at the moment, while always working to "do better" next time. Celebrate the small things. Why not make it fun in the process? Woo Hooo! Depending on the size of the aircraft, you have approximately 45 minutes to block-in the aircraft: get everything and everyone off, then everyone and everything on. This includes fuel, weight and balance calculated, passenger counts all verified with crews and door closed. All while ensuring safety and compliance. Every flight is different, it is all about the team. Preparation, communication, and encouragement to problem solve while supporting each other. Consistently operate safely, within compliance while reliably meeting time goals, no matter the challenge. The challenges are what make the best stories and the foundations for team building. "Remember that time the jet bridge froze to the ramp, or when the lav truck broke down in the summer heat, or when we flawlessly received the remains of a fallen soldier with full military ceremony planeside, including family and media, or that spectacular sunset as we scrambled to meet an aircraft with a medical emergency". It is amazing when a plan comes together, it is even better when is does not, the team adapts and we still reach our goals together.