Hard Rock Hotel & Casino Bristol

Casino Dealer of Blackjack and other table games. Combining my love of working with the public  with an amazing company. The training is supportive and intense with endless opportunities!

Blackjack Dealer

United Ground Express

All Below Wing Operations and staffing for Alaska Airlines.

General Manager Alaska Below Wing 

flyExclusive

ISO (Kinston, NC) Flight Dispatcher for a private aviation company, FAR Part 135 and 91. Create, audit and adjust trip sheets and documents for domestic and international flights while ensuring compliance. Consistent communications with teams of changing destinations, crew, aircraft sizes and services needed. Book reposition flights, monitor weather and NOTAMS and routes for flights.

GSC Part 135 and Part 91

Aircraft Dispatcher

EMPEQ

Remotely trouble shoot systems with customers. Sales calls and software presentations. Tracking in Sales Force CRM.

Remote Account Success Manager

Trego-Dugan Aviation Inc

CMH (Columbus, OH), CHS (Charleston, SC), RDU (Raleigh, NC) 
All Above and Below Wing Operations: Alaska Airlines, Allegiant, Frontier and Spirit contracts. JetBlue deice vendor. Team building while bringing stations into compliance, improve contract scorecards and agency audits in all locations.  Recruitment, onboarding, training and payroll for over 90 employees. Investigations, root/cause analysis, reporting and corrective actions. 

Pushback Airbus (A319, A320 and A321) - Frontier
Ground Security Coordinator (GSC) - Alaska, Allegiant, Frontier
Complaint Resolution Official (CRO) - Alaska, Allegiant, Frontier
Departure Coordinator (DC) - Alaska Airlines
Load Master  (LM) - Allegiant, Frontier
Certified Trainer, Above and Below Wing - Allegiant, Frontier
Certified Trainer Below Wing - Alaska Airlines
Certified Trainer Deice - JetBlue
FAR Part 121

General Manager

Eagle Transport Corporation

Promoted twice, from overnight call center, to day local dispatch, to remote dispatch from NC for the Chesapeake, VA area.  Fuel dispatcher managing 35 drivers and 150 customers.  Monitor gas station tank levels, build daily loads, dispatch coordinating terminals on different sides of many bridges.  Assist drivers problem solve and communicate with customers. Imagine delivering gas to a tiny, old gas station in Virginia Beach, with a truck that is bigger than the parking lot. An amazing experience.

Fuel Truck Dispatcher

ITH (Ithaca, NY),  LAN (Lansing, MI),  MHT (Manchester, NH), BDL (Hartford, CT), ORF (Norfolk, VA), PVD (Providence, RI) Traveling United Express and Delta Connection RGOM Subject Matter Expert including recruitment for new stations, audit improvements, financial controls, training and payroll. ITH (Ithaca, NY) Dual operations, Delta Connection and United Express, 42 flights per week including launch, turn and RON flights. Promoted engagement, safety, leadership and accountability.  Coordinator for annual SkyWest Audit for both contracts, we finished in 1st in our Region. Delta IROP American Express card. Landing fees for both contracts. Started with Regional Elite contract, rehired with DGS contract. 

Ground Security Coordinator (GSC) - Delta Airlines
Complaint Resolution Official (CRO) - Delta and United Airlines
Cargo Load Master (LM) - Delta and United Airlines
Certified Trainer Above and Below Wing (LTA and STC) - Delta and United Airlines
FAR Part 121

Supervisor, Trainer, Traveling Auditor, Delta & United Airlines Contracts

Bookkeeping

Primarily use and teach QuickBooks to small business owners in the area.  Long term contracts as well as consultations.

Bookkeeper part-time 

Cornell University

Specialized in assisting with office and departmental merges, streamline, implement new systems and procedures while team building. Analyze and manage complex budget of over $90 million for the housing department. Volunteer running Gate for Slope Day. Computer Science and ORIE, grant submission and management.

Office Manager and Grants Specialist

Several Contract Positions

Marketing Director, Lakeside Nursing and Rehabilitation Center, Ithaca, NY, 2000 – 2001, Successful collection of over $500,000 in insurance monies due to facility. Met all goals as well as worked with staff and supervisors (union and non-union) to identify staff retention issues while taking corrective actions.  

General Manager, Trumansburg Public Golf Club, Trumansburg, NY, 1999 Season, Management of daily operations and staff issues including the pro shop, all play on the course, tournaments, restaurant and bar. Tripled sales with new events, institute double-check procedures for cash, doubled membership.  

Director of Public Relations, HealthNow NY, Ithaca, NY (a division of Blue Cross Blue Shield of Western New York), January 1998 – January 1999, Assist COO with first expansion of corporation. Create operating budget over $9 million accounting for contingencies.  Identify, develop and maintain relationships with providers, vendors, media, labor unions and customers within marketplace. Won a marketing award for our on-demand participant guides, by employer and plan. Negotiate site leases.

Operations Project Manager

It is wonderful to help teams see issues as a puzzle to be solved, not avoided. 25 successful years of customer service and operations management. 

Thriving when 2 days are never the same. Metrics and goal oriented. Consistently improve compliance, audit, training, and performance scores. Documentation and excel queen. Recruitment, onboarding, scheduling, payroll and corrective actions. 

You and your team work together with the best you have at the moment, while always working to "do better" next time. Celebrate the small things. Why not make it fun in the process? Woo Hooo!

Taplio

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