Rethink Performance & Training LLC (ReThink Learning)

Partner with stakeholders and SMEs to analyze training and performance support needs that achieve desired business goals and objectives
Design, develop, and deploy customized performance support and training solutions that achieve measurable business results
Author operational processes, procedural documentation, and job aids to assist employees in their moments of need
Create coaching and mentoring programs for managers to build and sustain high-performance teams
Develop evaluation instruments to measure training impacts
Set up curriculum, competency, learning experiences, and paths in learning management and learning experience systems
Build and lead high-performing training and development teams

Owner, Training & Performance Consultant

Christian Care Ministry

Led a team of Instructional Designers (IDs) and Knowledge Base Content Controller responsible for designing and developing corporate and operations learning and performance support content.
Built business case for Knowledge Management strategy and technology, and partnered with the Procurement department to determine and purchase KMS solution.
Led the implementation of enterprise-wide Knowledge Management strategy, framework, and technology.
Authored Knowledge Management governance and style guide.
Established a Knowledge Management Community of Practice for Content Authors, Process Owners, and Department Managers to reinforce content development training and promote usage.
Developed and managed department and team member goals and delivered periodic performance reviews.

Training and Development Manager

Analyzed organizational training needs.
Designed and developed curriculum and materials for virtual instructor-led training, e-learning, blended, and microlearning modalities.
Designed and developed performance support articles. 
Designed and produced custom Instructional Design workflow process map, high-level design document, storyboard template, Articulate Storyline and Rise templates, Instructional Design Style Guide, and ILT facilitator and participant guide templates.
Led the evaluation of Learning Management Systems (LMS) features and capabilities for replacement of the existing LMS.

Instructional Designer

The CE Shop, Inc.

Structured and developed online content in collaboration with SMEs and other core team members during all phases of a project – analysis, design, development, implementation, and evaluation of all aspects of e-learning content and supporting materials.
Worked closely with Curriculum Writers and Compliance Department to ensure curriculum objectives, regulatory requirements, and style guidelines were met.  
Developed and validated assessment questions for certification.
Exercised independent judgment in the analysis of individual course requirements, determined requirements, and developed each course using appropriate processes, information, and systems.

Wells Fargo Home Mortgage

Consulted with business leaders to define performance-based learning objectives and assessments.
Designed and developed learning strategies and solutions.
Developed instructional materials for a variety of delivery channels including classroom, elearning, self-study, and blended learning.
Designed and implemented evaluation strategies.

Instructional Design Consultant

T. Rowe Price

Consulted with the corporate Enterprise Learning organization and business unit SMEs to analyze needs and recommend appropriate training and performance improvement solutions.
Designed and developed innovative and effective learning and performance improvement solutions for the Call Center.
Authored the department’s Standards of Design and Design Document for Blended and eLearning Solutions, created ID workflow and storyboard templates for blended learning and learning solutions.
Designed and developed learning interactions, simulations, and assessment tools using a variety of authoring tools.

eLearning Developer/Instructional Designer

JHT, Inc.

Designed and developed simulations and online learning courseware for the U.S. Center for Security Forces.
Designed and developed specified online curriculum to meet the U.S. Navy’s online learning initiative.
Defined course objectives and designed\developed courseware presentation and practice activities to support objectives.
Designed and developed testing schemes to measure the student's mastery of course material and evaluate the student's ability to perform targeted job tasks.

Harcourt

Led a team of six (graphic artists, application developer, production coordinator, content developers).
Led and managed the design and development of online Mathematics program for grades Kindergarten through 6 for students and teachers (32 e-textbooks).
Managed vendor relations with two large multimedia and digital publishing firms developing core e-textbooks in Boston, MA and Delhi, India.
Defined and designed look, feel and function of user experience for Harcourt Math’s (2004) online product line and led the development of over 2000 learning activities for Harcourt’s e-product line.

Project Manager

Siemens ICN

Developed storyboards for computer-based and web-based courseware.
Designed online curricula and courseware using Instructional Design methodology to be delivered via the corporate-wide e-learning infrastructure.
Designed graphics, quiz questions, interactions, and navigation for courseware.
Created and maintained web pages for the Siemens ICN Education Website.

I am an Instructional Designer and Training Consultant with over 23 years of experience in creating and delivering corporate training and performance support solutions that achieve measurable business results. As the owner of ReThink Learning, I partner with clients across various industries to analyze their training and performance support needs, design and develop customized solutions, and provide the tools to evaluate their impacts.

My core competencies include instructional design, training, performance support systems, knowledge management, organizational development, and project management. I hold certifications in Leadership Development, Knowledge Management, KCS v6 Fundamentals, and Customer Experience. I am passionate about helping organizations transform their training and customer experience, build and sustain high-performance teams, and exceed their goals.

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