AgileSoftwareLab

- Addressing clients’ challenges on a regular basis; 
- Creating presentations and reports;
- Communicating clients’ needs internally;
- Enhancing client retention with a focus on identifying possible risks;
- Serving as a key point of contact and liaison between clients and the company.

Customer Success Manager

EPAM Systems

- Participated in product demos;
- Arranged strategic calls with potential and existing clients;
- Conducted surveys and collected clients’ feedback;
- Discussed project milestones with clients;
- Managed risks and eliminated issues in a timely manner;
- Forged strong relationships with new and existing clients.

Customer Success

- Bachelor’s degree in business administration
- Result-oriented and focused on client success
- Flexible and adaptable to a constantly changing business landscape
- 2+ years of experience in building trust and fostering client growth


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