Lauren Monique Y.'s Linkedin Analytics

I am a Customer Support Specialist at Grain Technology, a fintech startup that offers innovative solutions for personal finance and credit management. With over two years of experience in this role, I leverage my IT service desk and SaaS sales skills to provide exceptional customer experience and drive product adoption. I have a strong background in sales and customer service, having worked for over ten years in various roles at Yelp and Nordstrom. During this time, I developed effective communication, negotiation, and problem-solving abilities, as well as a passion for helping customers achieve their goals. I have also acquired multiple certifications in data analytics and Tableau, which enable me to discover powerful business insights and optimize customer satisfaction. I am always eager to learn new skills and technologies, and I thrive in a fast-paced and collaborative environment.