Lauren Nham ✈

Woven by Toyota

Driving multiple mobility innovation initiatives for world’s largest automotive brand including software-defined vehicles, MaaS (mobility-as-a-service) & smart cities.

Product

MetaCap Ventures

Early stage investments and advisory focused on Seed/A opportunities across the AI/ML, Enterprise and FinTech sectors.

Selected investments include:

- AltoIRA
- Doorvest
- EMTECH
- Kneron
- Sote

Investor

LS One

Advised clients as Product and UX Consultant for boutique strategic advisory.

Highlighted list of clients include:

Fortune 500 Enterprise Software // Product Marketing
- Developed internal brand messaging and positioning for premiere Linux provider.

Sustainability startup // Product Strategy
- Crafted branding/marketing and product strategy for SaaS-based sustainability software and services company.

Stealth teletherapy SaaS startup // Product Strategy
- Identified market opportunity and go-to market strategy.

Deloitte // Product Marketing
- Developed internal CRM database for Western regional partners and assisted in additional marketing efforts.

Epson America // Operations Strategy
- Consultant at international electronics company. Assessed impact on supply chain resulting from new traffic mitigation program for the Ports of Los Angeles and Long Beach, PierPASS.
- Analyzed cargo throughput from Asian manufacturing facilities across US distribution centers. Recommended route and vendor selection scheme based on product shipment requirements.

Federal Deposit Insurance Corporation // Product Development
- Led team of 4 in developing online loan portal to streamline process to administer SBA loans between NGOs and banks. Secured support and funding from over 10 local and national banks.
- Presented findings to FDIC National Conference in Washington DC for national deployment review.

Principal, Product & UX Consultant

GoingVC Partners

GVC Partner Services works closely with North American-based venture capital firms across multiple industry sectors.

Services include:
- Diligence support
- Sector analysis
- Operational and portfolio company projects

GoingVC Partners is the investment arm of GoingVC, one of the largest venture capital professional development programs in the world, spanning 7 countries & 40 cities. https://www.goingvc.com/gvc-partners

Venture Partner

Sutherland Labs

Launched new business unit helping major Fortune 500 and unicorn brands scale CX and Ops through Conversational AI.

Grew practice from $0 to $MM+ with global team of 25 to service the largest global entertainment, telecom and insurance brands.

Advised Clients on advancing AI/ML automation, security, digital transformation, CX/lifecycle optimization and the future of work.

Sourced and evaluated 100+ startups for integration and channel partnerships and led tech assessments, GTM and Client roadshows. 

Leading team of 25 in Product initiatives for Clients and their MM+ users on:
- Automated digital recruiting (100K+/month globally @ 65% automation rate)
- Customer demand gen, nurturing and acquisition tools (+35% improvement)
- Automated marketing solutions for engagement and lifecycle management
- Supporting P&L through platform product development, BD/Sales, Client advisory/consulting including strategy and design sprints, Client management, professional services and partnerships.

Clients include
- #1 Global Media Conglomerate
- #1 Global Gaming Platform
- #1 Domestic Insurance provider

Sutherland Labs is focused on customer discovery, applying consumer insights and design thinking to transform service delivery challenges into innovative experiences that scale to millions of delighted consumer interactions per day.

Director of Product Management

Netpulse

Developed new mobile user acquisition and monetization solutions for the health club digital marketer.

Led team of 20 in Product initiatives for 3,200+ clubs and 3M+ users on:
  - Customer acquisition tools
  - Automated marketing solutions for engagement and lifecycle management
  - Business intelligence dashboards and reports
  - Referral solution
  - Loyalty and rewards program
  - Customer feedback mechanism

Acquired by eGym.

Growth Product Manager

Tradecraft

Focused on growth marketing engagement at Sprig, an on-demand dining company delivering delicious, organic meals in San Francisco at the touch of a button.

Coverage included: 
Customer Acquisition, Analytics, CAC/LTV Modeling, SEO/SEM, Experimental Methodology

Growth

ZigAir

ZigAir is a social marketplace platform that connects private air charters with travelers. Through flight sharing (collaborative consumption) and direct flight booking, ZigAir offers the best value for traveling.

I oversaw a team of 15 and successfully grew our Route inventory to over 800+ Routes across 200 cities covering 43 states.  Additionally, I also oversaw our P&L, hired and managed our outsourced teams, and handled FAA/DOT regulatory issues and licenses.

As Product Owner, hired and managed multiple outsourced teams in agile dev.  Ran daily scrums.

Developed personas, customer journeys, and use cases through customer interviews and market research.

Designed and built UX wireframes, search algorithms, roundtrip discount mechanism, dynamic travel routing products for private air charter operators and map visualization software for our 5,000 US airports and our available flight routes.

Co-Founder / Head of Product

Adobe Systems

Developed automated solution for Adobe Directory, an internal enterprise product.

Led team of 4 to develop unified process for managing 1,000+ global spaces across 80+ locations worldwide.

Eliminated operational bottlenecks across IT, Telecom, and Facilities, reducing processing from 30 days to 3 minutes.

Defined business requirements for solutions development.

Product Manager, Intern

Reframe It

Led agile product development efforts across three remote teams for social B2C, B2B, B2G online deliberation platform with 2.5M users.

Launched new product for government vertical, valued at over $10M; secured US patents.

Defined business requirements, protocol guides, user personas, user stories, and user flows.  Successfully internationalized, user tested, and client demoed internal beta launch.

Managed client accounts, government grants, project budgeting, client proposals and contracts.

Product Manager

Venture Investor and Product Leader focused on AI/ML applications for underserved industries and markets. Prior life in Startups, Management Consulting & Banking.

Currently running BD & Strategy on next-gen mobility solutions and smart cities for Woven Planet, a new division of Toyota Motor Corporation. 

Previously led new AI/ML product development and strategic partnerships for a global customer experience agency for Fortune 500 clients. Prior to this, founded an online travel marketplace for direct air charter booking.

I believe in design thinking, jobs-to-be-done, agile and lean startup methodologies.

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