Lauren Turner 's Linkedin Analytics

I transform customer-centricity from a buzzword into a measurable growth strategy. With an MBA and over 20 years of experience at the intersection of customer engagement, marketing strategy, and AI-driven insights, I help companies create customer programs that drive loyalty, retention, and measurable business outcomes. As the founder of CustomerCentrx, I specialize in crafting tailored strategies that align customer needs with organizational goals, turning loyal customers into advocates and advocates into growth engines. What sets me apart is my ability to blend the art of customer experience with the science of data-driven decision-making. Whether it’s designing advocacy programs, optimizing customer engagement efforts, or driving retention, I thrive on delivering innovative solutions that move the needle. Key Achievements: • Boosted customer retention rates from 83% to 99% through targeted advocacy and loyalty programs. • Led global marketing initiatives that positioned brands as industry leaders, driving significant revenue growth. • Leveraged AI-driven insights to personalize customer experiences, resulting in higher satisfaction and retention. At CustomerCentrx, I’m not just a consultant—I’m your strategic partner in growth. Let’s work together to build programs that engage your customers, grow your business, and deliver lasting value.