Frito-Lay

System Analyst

•	Managed and optimized SAP order flow, troubleshooting IDOC failures and providing on-call support for mission-critical systems, ensuring seamless business operations
•	Administered and maintained Active Directory, overseeing user management, Group Policy configurations, and printer server deployments, while executing firmware upgrades and managing Microsoft 365 (Office 365) environments
•	Led infrastructure maintenance and automation, performing server reboots, OS installations, and VM patching to enhance system stability and performance. Implemented AWS CloudFormation to provision cloud infrastructure and leveraged AWS Code Pipeline for CI/CD automation, streamlining code deployment and testing workflows
•	Utilized ServiceNow to track, manage, and resolve incidents efficiently, ensuring high availability and minimal downtime for end-users through proactive support and continuous monitoring
•	Diagnosed and resolved Linux file system issues, troubleshooting disk space constraints, file system corruption, and mount misconfigurations. Used df -h and other system monitoring tools to verify disk health, correct file permissions, and manage user accounts for seamless access control

System Administrator

TEKsystems/Microsoft

· Resolved Azure issues: VM performance, disk latency, browser compatibility.
· Diagnosed VM issues using ASC logs, IOSTAT, VMSTAT, SAR.
· Assisted with Docker Containers and Terraform for VMs and VPC automation.
· Utilized S3 for storage solutions and aided customers in CodePipeline setup.

Cloud Engineer

Sovereign Lending Group Incorporated

· Supported 50+ local and 250+ remote users in Office 365 setup and MFA.
· Troubleshot origination software, VOIP, and DHCP issues.
· Performed LAN/WAN troubleshooting and server patching via WSUS.

System Support Analyst

Loan Depot

· Managed SAN servers, mailboxes, IP phones, and network hardware.
· Resolved LAN connectivity issues and used SolarWinds for network monitoring.
· Coordinated incident management and vendor escalation.

Desktop Analyst

•	Provided Tier 1 and Tier 2 support, troubleshooting hardware, software, and network issues while ensuring minimal downtime for end-users
•	Managed Active Directory user accounts, permissions, and Group Policies, supporting seamless access control and security compliance
•	Transitioned into a System Administrator role, overseeing server maintenance, OS deployments, and patch management to enhance infrastructure stability

I have worked in the IT industry for over 20 years, on many platforms, including Windows, Linux, Networking, and the Cloud. I'm currently a student at Level Up In Tech, where I'm enhancing my skills as a DevOps Engineer. I'm a very driven person who enjoys learning and the challenges that technology has to offer. IT is my passion, and I continue to strive to become even more proficient as an IT professional.

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