TaskUs

-Achieving the title of Learning & Development Apprentice

-Tackling all Learning & Development Apprenticeship assignments such as facilitating a presentation, creating an assessment for the global TaskUs team, filling an End Of Day report, and facilitating a 1-1 Refresher training with another content moderator that needed further training

-Training new hires and setting them for success

Learning And Development Specialist

-Performing at the highest level in terms of KPIs 

-Helping with the training of new hires by facilitating shadowing sessions and providing further guidance

-Being the Point of Contact for the team when our Team Leader was absent due to leaves

Content Moderator

-Utilizing excellent leadership and organizational skills achieving the
 Top Performer position for 2 consecutive months

-Collaborating on high priority projects with strong attention to detail

-Expertly guiding customers through the client's website system, securing and processing payments and refunds according to the guidelines which improved user satisfaction scores by 25%

-Verifying customer profiles and identifying their needs so as to fulfill them as a Tier 1 & Tier 3 representative

-Helping to the training of new hires during various projects

-Promoting team bonding and company's core value: "Work Hard , Have Fun" by coordinating wellness activities such as fitness classes, hiking trips, 5x5 football matches and the 1st TaskUs Chess Tournament

-Promoting company culture by participating to the charity coordination team and cooperating with several institutions

Customer Care Specialist

Corner Stores/ Grigora Market 

- Coordinating of actions and communication between store and company’s various departments such as accounting, procurement, logistics, commercial manager

-Training and being responsible for new employees

-Organizing and improving team’s daily operations by focusing on effectiveness and teamwork

- Creating, developing, setting, improving  standard operating procedures and inventory management procedures

Retail Assistant Manager

Ralph Lauren

-Supporting the Warehouse Manager with daily operation

-Maintaining proper records of inventory movement, reports of inventories, price lists, shortages, shipments, expenditures and documents filing

-Contributing to team’s goals by raising TPP (Transactions per person) and CR (Conversion rate)

Logistics & Warehousing Store Keeper and Coordinator-Salesman

Village Roadshow

-Contributing to team goals  by raising Sales  per  person

-Training new employees and helping them, accomplish their goals through team building and repeated practices

-Organizing and improving team’s daily operations by focusing
 on effectiveness, communication and teamwork

-Recording  Inventory  and  Sales  rates  using  excel  sheets,  checking  stock procurement   and   availability

Taplio

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Lazaros Kalaitzidis

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Lazaros Kalaitzidis's Linkedin Analytics