EmpowerMe Wellness

•	Through in-person and telehealth services, managed and increased the active therapy caseload effectively doubling the number of residents receiving therapy services.
•	Boosted resident participation in wellness classes by 50%, enhancing engagement and promoting healthier lifestyles.
•	Identified target areas for workflow and process improvement.
•	Lead up to eight wellness classes per week across two sites. 
•	Improved resident outcomes, contributing to the goal of aging in place, ensuring residents can remain in their homes for as long as possible.
•	Delivered ongoing education to both residents and staff, fostering a culture of continuous learning and improvement.
•	Regularly communicated progress, concepts, and goals with other department heads, ensuring alignment and collaboration across departments.
•	Collaborated closely with the therapy team to deliver exceptional patient-centered care, addressing individual needs and preferences.
•	Expanded the variety of wellness classes available, improving inclusion, and increasing resident engagement and participation.
•	Coordinated staff and resident schedules efficiently, reducing the incidence of missed visits and ensuring consistent care delivery.
•	Conducted weekly closeouts to identify outstanding documentation and billing errors and validate labor for payroll. 
•	Compiled weekly census reports detailing current residents receiving therapy services, completed resident screens, outstanding orders, potential care delays, missed visits, and hospital admissions.
•	Utilized FOCUS-PDCA and SWOT analysis concepts to drive continuous improvement and strategic planning initiatives.
•	Consistently achieved and exceeded the monthly target visit count.

Clinic Director- BSE North and BSE South

Select Rehabilitation

•	 Quadrupled and maintained active therapy caseload.
•	Sought out and promoted organizational quality and performance improvement initiatives.
•	Identified patient needs and created and created action plans.
•	Assisted staff in identifying and removing barriers to treatment and devised solutions.
•	Responsible for daily staffing and scheduling of therapy services.
•	Generated facility reports on a weekly and monthly basis.
•	Supported the delivery of the highest standard of rehabilitation services through appropriate utilization of resources, the promotion of clinical programs, and staff development.
•	Conducted recruiting and interviewing activities.
•	Provided in-person and remote support to multiple sites within an 80-mile radius.

Director of Rehabilitation

Powerback Rehabilitation

•	Responsible for the efficient and profitable management of rehabilitation services.
•	Responsible for supporting organizational quality and performance improvement initiatives.
•	Assisted therapy staff in identifying and removing barriers to treatment and providing clinical education to meet the needs of the patient.
•	Reviewed monthly department and individual therapist outcomes and supported staff in identifying strategies to improve outcomes as needed.
•	Responsible for hiring therapy staff (in conjunction with the Clinical Operations Area Director).
•	Responsible for daily staffing and utilization. 
•	Responsible for generating facility reports on a weekly and monthly basis.
•	Supported the delivery of the highest standard of rehabilitation services through appropriate utilization of resources, the promotion of clinical programs, and staff development in collaboration with licensed therapists.
•	Ensured that the clinical management of the rehabilitation department, including oversight related to case management, quality improvement, care planning, clinical utilization, and patient identification was overseen by a licensed therapist.

Director of Rehabilitation Services

Physical Therapist Assistant

Centura Health

•	Built exceptional rapport and trust with key stakeholders, patients, and team members 
•	Completed inventory audit, coordinated with the therapy team to develop an essential equipment list, and successfully advocated for equipment to be included in the budget, including concepts for scalability depending on census. 
•	Educated patients and trained caregivers on patient-specific health and safety needs to ensure continued patient progress toward goals and client satisfaction with services. 
•	Collaborated with multidisciplinary and cross-functional teams to increase patient success, timely progress updates, status changes, and cooperative discharge planning
•	Upheld compliance with state and federal regulations regarding patients’ confidential records and sensitive health data.
•	Managed a diverse complex caseload across five units in a trauma III hospital. 
•	Recorded and audited patient data for accuracy and recommended corrections when errors were observed.
•	 Completed annual review of five team members as well as chart audits.
•	 Exemplified self-motivation by establishing and progressing quarterly and annual goals. 
•	Ran point for department preparedness for site audit by maintaining accurate records and demonstrating processes for JCAHO representatives.
•	Member of the Hospital Emergency Response Team and participated in training and drills with local military bases.

•	Streamlined registration activities to decrease time spent on each account. 
•	Established a team-focused environment among clinical and administrative staff. 
•	Changed processes to focus on teamwork within the department to improve employee satisfaction and overall productivity. 
•	Provided clerical and administrative support to multiple outpatient services. 
•	Obtained patients’ pertinent information for swift and safe admittance to emergency services. 
•	Restructured delegation of tasks to improve peer statistics by coordinating collection efforts. 
•	Demonstrated consistency in achieving departmental and personal productivity goals.
•	 Expediently met ambulances to expedite the transfer of care to emergency staff. 
•	Managed five pods simultaneously to maintain a consistent workflow.
•	Verified insurance information to accurately collect copay and coinsurance payments.

Patient Access Representative

•Supported a team of five clinicians with direct patient care. 
•Orchestrated inventory orders for three physical therapy clinics biweekly. 
•Reviewed provider caseloads to ensure accurate ordering of laundry for the clinic. 
•Collected and recorded patient quality surveys for three physical therapy clinics to acquire feedback. 
•Provided patient education and instruction on home exercise programs for physical therapists and orthopedic surgeons. 
•Assisted patients with warm-up equipment and activities, as appropriate per protocols, performing exercises in tandem with patients for support, demonstration, and motivation. 
•Utilized modalities such as ultrasound, neuromuscular electric stimulation, TENS, hot packs, cold packs, and ice massage at the direction and supervision of a physical therapist. 
•Supported front office staff with activities such as patient appointment reminders and appointment scheduling. 
•Documented and verified records for physical therapists’ documentation for accuracy. 
•Proven track record of picking up new processes, systems, and office support technology by implementing a new electronic medical record system.

Rehabilitation Technician

•Assisted Administrator in successfully obtaining CLIA accreditation. 
•Created teams and led the project to develop a nursing division for the home health company.
•Prioritized tasks, and developed and revised timelines as tasks were completed
•Diligently followed up with individuals to ensure timely progress and problem-solved issues as they arose. 
•Communicated frequently with the owner and operator of the company, state regulatory agencies, internal stakeholders, and outside vendors.
•Set deadlines for contractors and teams for the completion of tasks and apprised owner of met deadlines and shifting timelines. 
•Seamlessly shifted priorities, as necessary.
•Authored job advertisements, recruited candidates, screened applicants, and scheduled interviews. 
•Implemented an online CEU program for the company to provide mandatory coursework and additional learning opportunities. 
•Onboarded staff, assigned coursework, and audited records of completion. 
•Developed and executed a client birthday card program. 
•Successfully built and generated social media presence for the company. 
•Created templates for employee personnel files, form letters for patients, designed the company’s philosophy statement, and additional templates for company use. 
•Secretary of the Professional Advisory Committee. 
•Organized a student orientation program and filing system for students completing fieldwork from accredited programs. 
•Maintained confidentiality of employee and potential candidate information.

Office Manager

With a decade of progressive healthcare experience, I have successfully served diverse communities and identified numerous areas for improvement. My efforts have notably increased the active patient caseload, enabling more individuals to achieve their health goals. I have also successfully boosted engagement and participation in community wellness classes and exceeded visit targets in my current community. I am a community builder and love to support team members in their personal and professional goals. I am passionate about serving my community through education and creating opportunities to improve health outcomes.

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