Select Rehabilitation

Director of Rehabilitation

Powerback Rehabilitation

Director of Rehabilitation Services

Physical Therapist Assistant

Centura Health

•Built exceptional rapport and trust with key stakeholders, patients, and team members 
•Completed inventory audit, coordinated with the therapy team to develop an essential equipment list, and successfully advocated for equipment to be included in the budget, including concepts for scalability depending on census.
•Utilized critical thinking to break down problems, evaluate solutions, and make decisions. 
•Administered treatment programs utilizing best practices and goal-driven activity as prescribed by a team of fifteen physical therapists. 
•Educated patients and trained caregivers on patient’s-specific health and safety needs to ensure continued patient progress towards goals and client satisfaction with services.
•Collaborated with multidisciplinary and cross-functional teams to ensure patient success, as well as providing timely progress updates, status changes, and cooperative discharge planning. 
•Proficient in completing patient documentation, daily charge reports, and productivity tracking as well as working as a team to support productivity metrics. 
•Upheld compliance with state and federal regulations regarding patients’ confidential records and sensitive health data. 
•Managed a diverse complex caseload across five units in a trauma III hospital.
•Meticulous attention to detail reviewing and recording patient data to ensure the accuracy of the information and recommended corrections when errors were observed. 
•Completed annual review of five team members as well as chart audits. 
•Exemplified self-motivation by establishing and progressing quarterly and annual goals. 
•Ran point for department preparedness for site audit by maintaining accurate records and demonstrating processes for JCAHO (regulatory agency) representatives.

•Coordinated closely with critical care tech and nursing staff to expedite triage activities in the emergency department. 
•Streamlined registration activities to decrease time spent on each account. 
•Established a team-focused environment among clinical and administrative staff. 
•Changed processes to focus on teamwork within the department to improve employee satisfaction and overall productivity. 
•Provided clerical and administrative support to multiple outpatient services. 
•Obtained patients’ pertinent information to ensure swift and safe admittance to emergency services. 
•Restructured delegation of tasks to improve peer statistics by coordinating collection efforts.
•Demonstrated consistency in achieving departmental and personal productivity goals. 
•Expediently met ambulances to expedite the transfer of care to emergency staff. 
•Managed five pods simultaneously to maintain a consistent workflow. 
•Verified insurance information to accurately collect copay and coinsurance payments. 
•Advised patients of schedule availability and charges to confirm clear understanding. 
•Swiftly resolved conflicts in high-stress environments. 
•Submitted employee appreciation recognition awards for peers.

Patient Access Representative

•Supported a team of five clinicians with direct patient care. 
•Orchestrated inventory orders for three physical therapy clinics biweekly. 
•Reviewed provider caseloads to ensure accurate ordering of laundry for the clinic. 
•Collected and recorded patient quality surveys for three physical therapy clinics to acquire feedback. 
•Provided patient education and instruction on home exercise programs for physical therapists and orthopedic surgeons. 
•Assisted patients with warm-up equipment and activities, as appropriate per protocols, performing exercises in tandem with patients for support, demonstration, and motivation. 
•Utilized modalities such as ultrasound, neuromuscular electric stimulation, TENS, hot packs, cold packs, and ice massage at the direction and supervision of a physical therapist. 
•Supported front office staff with activities such as patient appointment reminders and appointment scheduling. 
•Documented and verified records for physical therapists’ documentation for accuracy. 
•Proven track record of picking up new processes, systems, and office support technology by implementing a new electronic medical record system.

Rehabilitation Technician

•Assisted Administrator in successfully obtaining CLIA accreditation. 
•Created teams and led the project to develop a nursing division for the home health company.
•Prioritized tasks, and developed and revised timelines as tasks were completed
•Diligently followed up with individuals to ensure timely progress and problem-solved issues as they arose. 
•Communicated frequently with the owner and operator of the company, state regulatory agencies, internal stakeholders, and outside vendors.
•Set deadlines for contractors and teams for the completion of tasks and apprised owner of met deadlines and shifting timelines. 
•Seamlessly shifted priorities, as necessary.
•Authored job advertisements, recruited candidates, screened applicants, and scheduled interviews. 
•Implemented an online CEU program for the company to provide mandatory coursework and additional learning opportunities. 
•Onboarded staff, assigned coursework, and audited records of completion. 
•Developed and executed a client birthday card program. 
•Successfully built and generated social media presence for the company. 
•Created templates for employee personnel files, form letters for patients, designed the company’s philosophy statement, and additional templates for company use. 
•Secretary of the Professional Advisory Committee. 
•Organized a student orientation program and filing system for students completing fieldwork from accredited programs. 
•Maintained confidentiality of employee and potential candidate information.

Office Manager

Director of Rehabilitation services for a skilled nursing home and long term care facility.  Currently developing rehabilitation department and therapy-based function programs to boost engagement and patient outcomes.

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