Lee Ann Stern's Linkedin Analytics

I bring a wealth of experience as a seasoned Senior Manager in Sales, Customer Service, Operations, Administration and Call Center Management, with a deep appreciation for the transformative power of data. Renowned for driving revenue growth through targeted operational enhancements and cost reduction, I leverage a strategic mindset to identify efficiencies and translate visions into actionable strategies. My background includes overseeing multiple departments concurrently, contributing significantly to overall divisional success. I have successfully managed diverse teams and projects, delivering impactful results at every turn. Notable achievements include: • Scaled operations, executed data-driven strategies, and exceeded key metrics: 3.85% growth in Gross Profit over prior year, 9.16% over plan, and 16.72% increase over 2022 sales goals, resulting in most profitable department in the New England region. • Reshaping the retail counter area, leading to a significant increase in revenue (42.86%). • Leveraged a comprehensive background in learning and development to design and deliver impactful training programs, contributing to a 200% increase in staff within the Customer Service Department at SECLOCK. If you're passionate about leveraging data for strategic decision-making, driving operational excellence, and achieving results, let's connect! I look forward to engaging with like-minded professionals. AREAS OF EXPERTISE: • Team Building & Cross Functional Collaboration • Business Acumen & Operational Excellence • Learning, Training & Development • Profit & Loss Management • KPI Tracking & Analytics • Sales Leadership • Accounting & Financial Operations • Change Management & Process Improvement • Vendor Governance & Partnership • Strategic Planning & Initiatives