CHI - Centre for Healthcare Innovation

- Provided Level 1 BAU (business-as-usual) operations support to end users, on the Enterprise Data Warehouse (EDW) and the Healthcare Intelligence platform.
- Participated and supported the team on new projects and initiatives, including service and team rebranding, managing enhancements to the data platform to extend and improve the range of data elements, and extension to more user groups.
- Supported the Department on new (e.g innovation) digital projects and initiatives, as and when necessary.

Executive (Healthcare Intelligence)

femmily

• Implemented Google Analytics 4 and Google Tag Manager for the femmily website and formulated the metrics for both conversion and retention.
• Spearheaded the app publishing processes for the 1st build of the femmily mobile application to both Apple & Google Play Stores.
• Collaborated with an external legal firm to draft the privacy policy and terms of use.
• Strategised affinity mapping for user navigation of the femmily mobile application, taking into consideration of different release phases and features.
• Gathered business requirements and wrote PRDs for features of the femmily mobile application, balancing customer experience/feedback, technical debt, and stakeholder input.
• Wrote process documentation and devised logic flowcharts for the femmily mobile application including baby growth trackers.

Senior Product Executive

BioMark

• Navigated complex product definition & roadmap planning, balancing customer feedback and stakeholders' input to drive prioritization of features; achieved a 75% reduction in total technical debt.
• Collaborated with cross-functional teams to build a platform from 0 to 1 and launched regionally, resulting in regional lab operations becoming fully digital in 6 months.
• Integrated Mixpanel & Hotjar to track metrics across SaaS products enabling data-driven insights that led to an 20% increase in product efficiency.
• Documented product iterations and helped to improve PRDs; reconciled designs from the UX team with technical requirements and handed them off to technical teams.

Product Manager

Gmedes Global

• Built the product roadmap aligning with the company’s vision & planned product strategies to build key opportunities & partnerships, did market research to identify current trends, competitors, & opportunities.
• Revitalized both the user experience & information architecture of products using user research & also reduced user errors by more than 90%, thus increasing operational efficiency by 50%.
• Implemented an analytics dashboard to track and report financial metrics, resulting in 50% faster financial reporting.
• Developed product prototypes & conducted user testing with users to do user personas and map out user journeys.
• Collaborated with an outsourced engineering team to prioritize & deliver both product & technical requirements, devised test cases & provided technical support.

DBS Bank

•	Developed product prototypes based on business requirements obtained from stakeholders (business units), created and designed specifications for the chatbot.
•	Collaborated with remote tech teams to resolve bugs and discuss product requirements.
•	Devised test plans and scripts and performed test executions.
•	Outlined requirement specifications with the use of standard templates for both use cases and detailed software.

Business Analyst

CloudMoolah

• Developed product prototypes and enhanced UX using user research obtained during user testing, increasing user onboarding by more than 50%.
• Planned and tracked KPIs for products using analytics tools, improving user retention by 25%.
• Devised test cases & ensured that the product was working smoothly, reducing development defects by 99%.
• Collected business requirements from stakeholders and user requirements from users, collaborated with external remote engineering teams to achieve and deliver product specifications & requirements.

Chope

•	Assisted with data collation, interpretation, and presentation in order to improve product decisions, design, and functionality.
•	Created and updated product documentation for existing and upcoming B2B & B2C products.
•	Provided and assisted the Operations team with product support and integration for B2B users.
•	Created a B2B product manual to help B2B users.
•	Assisted with ad-hoc projects involving user research, competitor analysis, and QA.

Product Intern (B2B & B2C)

Uilicious

•	Worked with potential clients to evaluate their requirements and generate leads.
•	Wrote and maintained test scripts for clients.
•	Developed the CLI and built features for the SaaS platform.
•	Collaborated with clients closely to assist in their testing automation projects and requirements.
•	Provided customer support for the technical helpdesk.

Full Stack Web Developer

Covance

•	Coordinated shipping schedules with 5 external logistics companies and 10 laboratories to ensure prompt delivery.
•	Verified patient demographics of biological samples to ensure accuracy of clinical trials and allocated to the respective departments for prompt testing.
•	Collaborated with the project management teams to solve problems to meet tight deadlines.
•	Performed quality controls and filed QC reports to comply with protocols of pharmaceutical companies and external audits.
•	Trained new team members, coordinated and organized workflow between team members.
•	Handled registration and packaging of specimens adhering to SOPs (standard operating procedures).

Operations Associate

Map My Gene Private Limited

•	Conducted presentations to promote the company’s services to potential clients.
•	Handled administrative, technical and stock inventory duties.
•	Overhauled the company’s website.

Adminstrative Assistant

"Analyzing things from different perspectives and immersing in others’ situations to provide the best products bringing the best value to users."

Drop by my website (https://leeadrian841.github.io/) for interesting stuff!

Also looking for mentors on product management.

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