RFNet Technologies Pte Ltd

Information Technology Engineer

Forage

● Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team.
● Helped identify and report security threats such as phishing.
● Analyzed and identified which business units needed more robust security training and implemented training courses and procedures for those teams.

Mastercard Cybersecurity Virtual Internship

CHI - Centre for Healthcare Innovation

● Provided Level 1 IT support to end-users on the Enterprise Data Warehouse (EDW) and Healthcare Intelligence platform, resolving technical issues and ensuring system uptime.
● Reviewed data usage and security requests, adhering to compliance protocols and contributing to data governance.
● Participated & supported the team on new projects and initiatives, including service and team rebranding, managing enhancements to the data platform to extend and improve the range of data elements, and extending to more user groups.

IT Executive (Healthcare Intelligence)

femmily

• Implemented Google Analytics 4 and Google Tag Manager for the femmily website and formulated the metrics for both conversion and retention.
• Spearheaded the app publishing processes for the 1st build of the femmily mobile application to both Apple & Google Play Stores.
• Collaborated with an external legal firm to draft the privacy policy and terms of use.
• Strategised affinity mapping for user navigation of the femmily mobile application, taking into consideration of different release phases and features.
• Gathered business requirements and wrote PRDs for features of the femmily mobile application, balancing customer experience/feedback, technical debt, and stakeholder input.
• Wrote process documentation and devised logic flowcharts for the femmily mobile application including baby growth trackers.

Associate Product Manager

BioMark

• Navigated complex product definition & roadmap planning, balancing customer feedback and stakeholders' input to drive prioritization of features; achieved a 75% reduction in total technical debt.
• Collaborated with cross-functional teams to build a platform from 0 to 1 and launched regionally, resulting in regional lab operations becoming fully digital in 6 months.
• Integrated Mixpanel & Hotjar to track metrics across SaaS products enabling data-driven insights that led to an 20% increase in product efficiency.
• Documented product iterations and helped to improve PRDs; reconciled designs from the UX team with technical requirements and handed them off to technical teams.

Product Manager

Gmedes Global

• Built the product roadmap aligning with the company’s vision & planned product strategies to build key opportunities & partnerships, did market research to identify current trends, competitors, & opportunities.
• Revitalized both the user experience & information architecture of products using user research & also reduced user errors by more than 90%, thus increasing operational efficiency by 50%.
• Implemented an analytics dashboard to track and report financial metrics, resulting in 50% faster financial reporting.
• Developed product prototypes & conducted user testing with users to do user personas and map out user journeys.
• Collaborated with an outsourced engineering team to prioritize & deliver both product & technical requirements, devised test cases & provided technical support.

DBS Bank

•	Developed user-facing prototypes and technical specifications for the customer service chatbot, ensuring smooth user interaction and efficient issue resolution.
•	Collaborated with remote tech teams to resolve bugs and discuss product requirements.
•	Devised test plans and scripts and performed test executions.
•	Outlined requirement specifications with the use of standard templates for both use cases and detailed software.

Business Analyst

CloudMoolah

• Collected business requirements from stakeholders and user requirements from users, collaborated with external remote engineering teams to achieve and deliver product specifications & requirements.
 • Resolved a critical security issue to enhance data privacy by masking mobile numbers with unique usernames.
 • Developed product prototypes and enhanced UX using user research obtained during user testing, increasing user onboarding by more than 50%.
 • Planned and tracked KPIs for products using analytics tools, improving user retention by 25%.
 • Devised test cases & ensured that the product was working smoothly, reducing development defects by 99%.

Chope

•	Assisted with data collation, interpretation, and presentation in order to improve product decisions, design, and functionality.
•	Created and updated product documentation for existing and upcoming B2B & B2C products.
•	Provided and assisted the Operations team with product support and integration for B2B users.
•	Created a B2B product manual to help B2B users.
•	Assisted with ad-hoc projects involving user research, competitor analysis, and QA.

Product Intern (B2B & B2C)

Uilicious

•	Evaluated client requirements and generated leads, demonstrating strong communication and customer engagement skills.
•	Provided technical support and maintained test scripts for clients, ensuring smooth operation of the SaaS platform.
•	Developed the CLI and features for the SaaS platform, collaborating closely with clients for testing automation projects.

Full Stack Web Developer

🔍 Seeking cybersecurity opportunities! Experienced Product Manager specializing in both B2B and B2C products with a technical background in web development and UXD. 🚀

🔍 Recruiters and companies, looking to enhance your cybersecurity team? Let's connect! I bring a unique blend of product management expertise and technical skills to drive innovation and success in the cybersecurity space. 💼

📧 Reach out to me to explore how I can contribute or volunteer to your cybersecurity initiatives and help elevate your team to the next level. Let's collaborate for a secure and resilient future! 🔐

#Cybersecurity #ProductManagement #Innovation #Volunteering

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