Runway Growth Consulting

At Runway we are on a mission to show organisations how customer research can help improve marketing, services, customer experience, user experience and pricing strategies.

With a special focus on financial services, leisure and tourism and health and retirement brands.

Co-Founder 

Insightful UX

Founded and operated this business fine-tuning services and developing new ways to maximize digital growth for clients.

Learnings taken forward to create Runway which provides customer research to organisations within financial services, leisure and tourism and health and retirement.

Founder & MD

Gallagher

Occupied several roles across the group. 

Successfully helped a variety of brands with digital transformation and e-commerce growth.

Turned several brands around digitally that were previously struggling online.

E-Commerce Consultant then Head Of E-Commerce

WeClick

Managed accounts and supported business development

Clients/ projects included: Vodafone, Daily Mail, Shortlist Media, Independent, Evening Standard to name a few.

Account Director

Thinking Juice

Took over a team of one and grew it to 4 account managers within a short period of time. Managed business development and headed up pitch teams. 

Grew monthly fees revenue from £20k to £100k per month with a year within my team. 
 
Clients included: Ashfield, Zero Ignition, NHS, Southampton Solent University, Exante Diets & Hall & Woodhouse plus many others.

Ageas UK

Headed up Castle Covers digital team during which time new business sales increased from 9k to 27K per year whilst the business also achieved an 80%+ retention rate.  

This included the management of several leading UK digital agencies managing a £3m+ online marketing budget. 

Our online capability was given as one of the core reason for the business being purchased for over £50m

Online Marketing Manager (headed up the team)

Lawton

Managed client accounts, providing traditional and digital marketing communications solutions. Inc radio, press, pr, ppc, seo, email, direct mail & web development.

Serviced clients working within the following sectors: automotive, property, tourism, retail, healthcare and public sector who respectively turned over between £100k to £30m

Account Manager

Bournecoast & Embrace Advertising

Supported Bournecoast during a transformational period to re-brand and restructure marketing activity which resulted in sales increasing by over 18% on the previous year.

During this period I also worked as a freelancer developing marketing communications campaigns within a variety of sectors all with a high degree of success.

Marketing Manager & Account Manager

Tank Museum

Day to day marketing and advertising
Market research
Business development planning

Marketing Officer

Leaders in providing market and customer research.

Unbiased Views - We remove internal bias to problem solving
Fresh Perspectives - We bring fresh views on how to address challenges
Actionable Insights - We focus on delivering insights that you can use and implement

Sometimes it’s just not possible for organisations to research their customers, prospects, or service users.

That’s where we come in.

We thrive on getting ‘out in the wild’ – mining insights from the people who matter to you.

We’ve delivered insights for central govt., visitor attractions, and e-commerce brands.

Through our work, we’ve helped our clients inform policy, test and validate brands, reengineer propositions, and segment customers.

What problem could we help you with?

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