regie.ai

maintain and build a high-performing customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Regie.ai platform and services and drive sales and increased revenue

Head of Customer Success

RevRoom

RevRoom is a trusted space where curious revenue leaders are collaborating on the future of b2b go to market.

Founding Member

Pavilion

CRO School Graduate (May 2022). Learned skills, perspectives, and experiences to strategically level-up to the C-Suite.
Enterprise GTM School Graduate (June 2022). Learned how to build and execute effective Enterprise GTM strategies.

Executive Member

RevGenius

Member

Women in Customer Success 

Excited to announce I’ll be a founding mentor at the Women in Customer Success  Power Up! I'm thrilled to give back to the community and help one woman transform her career this year!

founding mentor

Catalyst Software

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Customer Success Coach

Tombolo Institute at Bellevue College

Board Advisor- Customer Experience 

Textio

VP of Sales and Customer Success

Manages all elements of Customer Success including onboarding, implementation, usage, adoption, support, renewals, upsell, and expansion.

VP of Customer Success

We believe that the future of writing is knowing who will respond to anything you write before you even publish it. Textio’s category-defining augmented writing platform is delighting customers, and we are growing fast. Textio has already changed the way that thousands of companies write and hire.
Write like you mean it.
When you’re building a culture of belonging, every word counts. Textio brings the world’s most advanced language insights into your hiring and employer brand content, every time you write

Sr. Director of Customer Success

Director of Customer Success

DreamBox Learning

Accountable for developing and optimizing the global partnerships both current and future. This position represents the centralization of operational leadership across all  departments to support growth in our global business.
•	 Accountable for shoring up and growing the business with current global partners 
•	 Developing the business case for new global partnership opportunities for , drive decision-making, and lead execution.
•	Partnership negotiation, partner marketing, activation, renewal and expansion. 
•	Prioritization of product features desired by partners, cross departmental coordination , and facilitating the transfer of any partner components that would support our US business.

Sr. Director Global Partnerships

•Leads the development of customer strategy and experience design that supports the end to end value proposition for all of our customer segments including clients and stakeholders 
•	Contribute to the growth and profitability of the company by revolutionizing our end client’s customer experiences, designing ideal customer experiences based on deep customer insights to deliver customer outcomes (e.g. high client persistency rates, high client satisfaction amongst key drivers of NPS, cultivation of profitable win / win client relationships)
•	Lead, develop and inspire a team of CX experts to continually learn and leverage industry best practices, cultivate insights and drive customer/business value whilst leading and consulting on strategic CX.
•	Facilitate an experience-based culture which reinforces product and brand loyalty and delivers meaningful customer value propositions through intended experiences, leveraging knowledge of key competitor products and experiences to help differentiate the experience design to win in the marketplace.
•	Collaborate with business leaders across the company on initiatives to infuse customer centricity and the voice of the customer – and drive continuous improvements in the delivery of the customer experience by providing actionable customer insights which fuel innovations in our processes and procedures.

Sr. Director Client Experience 

Responsible for top 100 school districts in US and Canada, ensuring renewals, expansion, and client-use relationships.  Lead, encourage and model optimal client relationships.
Leading a team of sales professionals that have a proven track record of success and are committed to each other and top performance.
 Serve as a conduit between the Sales, Marketing, Professional Development, and Client Success teams promoting collaboration and improving process and communication amongst all teams.   Liaise with the Marketing team and Regional Vice-President(s) to enhance sales and marketing strategies to increase loyalty, use, and classroom integration of DreamBox Learning.
Coach and mentor each team member situationally to support continuous improvement.  Deploy and
reinforce the client lifecycle strategy with consistency across the team.

Director Strategic Accounts

DreamBox Learning is an adaptive learning environment that transforms the way students engage with math. Dynamic adaptations, based not just on answers but on strategies, enable all learners, from struggling to advanced, to excel. Integrated assessment and highly individualized math instruction let students work independently, keep them in their optimal learning zone. 

DreamBox Learning’s rigorous math curriculum, aligned with Common Core State Standards, builds conceptual understanding and fluency in the critical areas of Number and Operations, Place Value, and Number Sense. So students have the foundation they need to succeed. Detailed reporting provides teachers and administrators with data on comprehension, progress, and DreamBox effectiveness, exportable for integration with your current reporting tools. Just as important, our highly engaging environment teaches in a way that motivates today’s kids – changing the way students learn and understand math.

Senior Account Manager

Provided Training 
Had rich dialog with customers at all levels to understand how DreamBox is, can, and should be used.
Helped Identify and promote best practices among our customers
Gather, manage, and use data from different sources to drive customer features and initiatives through our development process.
Ensured Client Success
Identify and solve tough problems.
Produce written, video, and interactive material (articles, training, etc.) for both internal and external customers.
Help guide the company’s’ overall Customer Success Strategy.
Collaborate, work hard and make a difference in kids’ lives.

Sr.Customer Advocate

Lakemont Academy

Management of a NAEYC top rated million dollar business unit. 
Increase sales through effective sales tactics, marketing, and customer service
Deliver exceptional customer service resulting in repeat business and referrals
Direct daily business operations, marketing, customer service, and finances across multiple industries
Responsible for recruiting, training, coaching and leading a large team ensuring they understand the brand and adhere to corporate protocols.
Peer –training, coaching and mentoring both new and current workforce, developing and delivering new learning programs and initiatives. Supporting additional company branches with training and performance assessment. 
Developing and evaluating new program initiatives within own Business unit as well as company wide. Create employee development programs building staff skill sets and value
Coordinate and maintain a gold standard of excellence in educational programs and a cohesive team. Consistently attained highest scores during company’s annual audits achieving awards.
Drive operational compliance and quality control in record keeping strictly adhering to federal and state requirements.
Set budgets, maintain profit/loss statements, and ensure overall financial health
 Establish marketing strategies for sustaining and acquiring prospective clients

Director

Customer relationship management and escalation path for customer issue resolution.
Peer training and coaching.
Responsible for purchasing educational materials, supplies and aids for curriculum implementation.
Responsible for increasing and maintaining enrollment.
Integrated multiple teaching techniques to intensify and expand the range of learning experiences for students both collectively and individually.  Maintained excellent classroom management

Program Supervisor/ Learning Specialist

With over 16 years of experience in customer success, sales, and strategic partnerships, LeeRon is a customer-centric leader who drives growth and retention for innovative companies. She is  currently the Head of Customer Success at regie.ai, a platform that uses GenAI and automation to make prospecting easier for businesses and better for buyers. where she leads a team of customer success managers who ensure the best outcomes and experiences for clients across various industries and segments.

She is  also a Founding Member of RevRoom, a trusted space where curious revenue leaders collaborate on the future of B2B go-to-market. As part of this community, she shares  insights and expertise on how to build and execute effective enterprise GTM strategies, leveraging her learnings and experiences in building and leading sales and CS teams. Additionally, she is  a Customer Success Coach at Catalyst Software, a Board Advisor at Tombolo Institute, and a Founding Mentor at Women in Customer Success, where she supports and empowers other professionals in the field. her mission is to help customers succeed and grow with the power of technology, education, and human connection.

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