Snowgum Consulting LLC

Independent Business Owner

Crested Butte Community School PTA

Treasurer

EAGLE SALES OF CRESTED BUTTE INC

Operations Manager

Eleven Experience

Experience Manager

nbn™ Australia

My task as the Reporting and Data Analytics manager was to establishment of a robust reporting and data analytics environment which was trusted as a source of truth.  I did this by leading and coaching small team of analysts who are now self-sufficient and educating a wider part of the team as to the importance of the data warehouse and how it works.  I worked with our chief data office to established data quality reporting which enabled previously unidentified issues to be unearthed and resolved.  I was also the business lead for priority, requirements and design of our models in the data warehouse. Apart from the leadership aspect I was also very hands on and developed many reports and reconciliations using Tableau and Alteryx.

Reporting & Data Analytics Manager

As the Business Initiative lead I was responsible for providing requirements and guidance to Agile teams for a number of scalability improvement projects including:
 - Integration of SalesForce and Cloudsense to Oracle eBusiness for Invoicing processes
 - Implementation of Advanced Collections in Oracle eBusiness to support Credit and Collections processes
This also included a large amount of Stakeholder management and negotiation as well as coaching and leading a small team of senior analysts.

Business Initiative Lead - Billing, Credit & Collections

As the Operational environment expanded and the scale increased, the role as Billing Operations Manager meant that I was directly responsible for ensuring not only the customers were billed accurately and on time but also support and lead a team of analysts to perform the processes. This also included identifying, prioritizing and lobbying for automation and process improvement, ensuring issues were escalated where appropriate and working with other internal stakeholders and departments.

Manager - Billing Operations

As the Billing Operations lead I was responsible for ensuring the on time and correct billing of all the nbn customers with regards to wholesale services.  This was a brand new business, team and set of processes.  
Initially heavily manual, these processes were automated and integrated over time and are now used to bill for millions of services all over Australia.  
We also had little in the way of analytics and reporting so I self taught the data structures off the billing system and developed extracts and reporting to ensure that our customers were being charged correctly.

Billing Operations Lead

Billing Bureau Pty Ltd

- Execute sales strategies for diversification into market verticals
- Build and strengthen a strategic portfolio of clients
- Motivate sales team to achieve KPIs to increase revenue based purely on new income streams through emphasis on increasing sales activity

Sales & Marketing Manager

Manage customer account management staff
Manage major accounts
Support sales process

Bureau Services Manager

Business Analyst

Dana Corporation

OE Buyer

Six Sigma Black Belt

For over 20 years, I have worked with technology systems to solve business problems, improve efficiency and automation in the automotive and telecommunications industries.  Data and reporting have been a heavy focus of my career, in addition to finding a better way for processes and systems for all sizes of businesses.  

Since relocating to the United States from Australia, I have been working in the construction industry, using my skills to improve back-office functions for a local small business so that I can immerse myself in the local community.

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