ICICI Bank

Oversee and manage the collections operations for commercial and retail portfolios.
Strategically lead a team to achieve and exceed collection targets while maintaining customer relations.
Implement data-driven approaches to optimize the collections process and reduce delinquencies.
Ensure compliance with regulatory requirements and manage legal proceedings as necessary.

Location Manager

HDFC Bank

Experience
Deputy Manager - Retail Portfolio Management | HDFC BANK | 

• Responsible for whole branch banking operations and sales. Also, responsible for Loan Collection & recovery process including handling NPA cases and recovery & property acquisition from them. Maintains the Profit and Loss statement and Balance Sheet
• Liaises with respective teams for effective and efficient Fraud Management within the cluster. Ensures branch compliance with Banks policies and processes. Ensures timely submission of MIS reports. Ensures safety and security of Bank and customer's assets
• Take care of hiring new employees when needed and arranging their training for their development. Enhancement of Deposit pool from customers. Proactively seeks solutions that benefit the customer
• Assisting the wealth advisors with financial concepts, research and understanding product features. Tracking macro-economic and regulatory indicators and providing high-quality insights and recommendations. Conducting due diligence of new and existing investment products
• Designing financial models for discounted cash flow, market multiple, market transaction and option pricing analysis. Assisting in preparing and presenting the results of our analysis in a clear and concise manner. Contributing directly to the development of proposals, presentations and publications
• Manage ad-hoc requests coming from Management and teams to keep Management informed about portfolio performance

Debt Manager

Kotak Mahindra Bank

Deputy Manager | Kotak Mahindra bank | March 2018 - March 2019
• All Retail Branch Banking operations for assets and liabilities. Audit and compliance, Handling operational Staff and generating business from operations staff. Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
• Create and implement long term business plan to ensure continuity of business operations in the long run. Ensure client data is protected from the public and secured against fraud by enforcing access rights
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses. Collaborate with heads of other units to develop best practices for successful banking operations. Delegate tasks to members of the operations team.
• Ensure that policies and plans formulated are in line with the organization’s goals. Ensure that policies formulated are fully implemented to achieve policy objectives.
• Recommend team members for reward, which could be praise, financial, or material incentive or promotion. Organize and head meetings with the service delivery team
• Monitor performance of branch on a weekly basis viz. in terms of business targets achieved. Responsible for efficient operations, customer service and marketing for all retail banking products.

Deputy Manager

RBL Bank

Assistant Manager | RBL Bank | May 2017- March 2019
• Conducts customer engagement programs and marketing events. Ensures proper implementation of CRM by the Sales, Relationship BSD departments and to be reviewed at every interval. Ensures Upkeep of the Branch and ATM and raises issues if required
• Assist and support the bank manager in operating the bank functions. Oversee the functions of the bank that if they are running smoothly and manage the trivial things without bothering manager.
• Look into the matter of marketing of the policies of the bank. Prepare the reports about the performance of the bank for showing to the manager. Regulatory compliance. Manage productivity, morale of branch
• Sales generation, CASA & Third Party Wealth Products. Responsible for Branch Banking & Wealth Banking segment of the Branch. Customer Service Delivery & Operations management to be key deliverables. Sales Management. Service Management. Transaction Management. Brand Management.
• Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Customer centric approach and deepening the customer relationships. Supervise the day to day functions of the branch including vault, drawer and ATM balancing.
• Branch Banking Operations, Cash, Clearing, Customer Services, Audit, Compliance, ATM Loading and Recon. Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Cross sells bank products to existing set of Branch customers which are mapped.

Assistant Manager

Justdial

Team Leader in Just dial March 2015 - January 2017
• Handling assigned region in terms of Client Relations, Business Development, Sales, Marketing, Competitive Research and New Market Developments. Strategize for new product positioning & launch, develop marketing budget & sales flow in consultation with the top management. Client Review - Weekly. Achieve or exceed revenue and margin targets.
• Prepare periodic forecasts and progress updates toward sales goals. Maximizes sales revenue and projects profitability across all the projects and minimizes business risks. Conceptualize and implement new schemes & promotional offers in order to increase the sales velocity.
• Guides in preparation of sales pitches for own team and sales team to close maximum transactions. Manage direct sales through a large team of young & middle level sales professionals. Manage for sales growth and revenue enhancement. Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence.

Team Lead

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Leo Prabhu.P
Mobile: 9442179427 | Email: leeleo.prabhu@gmail.com

Dedicated Collection Manager with nearly a decade of experience in managing collections, recoveries, and debt resolution. Proven track record of optimizing collections processes, reducing delinquencies, and maximizing revenue recovery for financial institutions. Currently serving as a Location Manager at ICICI BANK handling 8 location All Products , specializing in debt recovery and driving excellence in collections. Adept at team leadership, strategic planning, and cross-functional collaboration. Recognized for achieving outstanding results and contributing to the financial stability of the organization.


Core Competencies:
Collections Management
Debt Recovery
Delinquency Reduction
Team Leadership
Compliance & Risk Mitigation
Portfolio Analysis
Negotiation & Settlements
Data Analysis & Reporting
Process Optimization
Cross-functional Collaboration
Client Relationship Management
Legal Compliance
Regulatory Knowledge
Training & Development
Performance Metrics
Customer Communication

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