Nexforce

As a Group Manager at Nexforce, I oversee multiple teams of Solutions Managers, ensuring efficient large-scale operations.

Key Goals:
Set clear goals for teams, aligning with Nexforce’s overall objectives.
Facilitate communication and collaboration across teams and departments.
Develop and retain high-performing talents, fostering continuous learning and growth.
Key Responsibilities:
Manage and supervise operations teams, ensuring timely, budget-compliant project delivery aligned with Nexforce and client strategies.
Identify process and system improvement areas, leading initiatives to enhance team and project efficiency.
Monitor and report team and project performance, ensuring quality standards and expected outcomes are met.

Group Manager - Head of Operations

As the Solutions Manager at Nexforce, I was responsible for overseeing and optimizing our business processes, developing innovative solutions, and leading data analysis projects. My role involves:

Process Management:
Expertly manage and optimize both internal and external processes using agile methodologies.
Lead projects focused on process analysis and improvements, ensuring effective organizational change management.

Solution Development:
Lead system architecture and modeling projects, ensuring best practices in development.
Implement processes and metrics to maintain development quality and proactively resolve complex system issues.

Data Analysis:
Lead data analysis projects, enhancing data extraction, cleaning, and analysis processes.
Manage data analysis teams, presenting persuasive insights to align decisions with strategic goals.

Project Management:
Oversee complex projects across multiple areas, implementing practices to improve project management efficiency.
Make informed, quick decisions, manage conflicts, and promote team collaboration, with contingency plans to handle project risks.

Leadership:
Manage talent development, promote engagement and motivation, and set clear goals.
Make effective decisions, manage resources, communicate organizational vision and strategies, and resolve high-level conflicts to ensure team harmony.

Solutions Manager

OSF Digital

Project Manager - Salesforce Commerce Support

Object Edge Inc

IT Project Manager

*Deal close to the client
*Manage tickets
*Organize team allocation
*Send monthly or bi-weekly reports to clients
*Oversee and help support analysts
*Oversee developers job
*Manage meetings (internal and external)
*Create/Update any processes documentation
*Create/Update any internal workflows
*Manage and evaluate team’s KPIs
*Help the Head of Support while creating team’s feedback
*Assurance of the integration between Support and Project Team’s

Support Manager Brazil

•Strong involvement with delivery on improvements to support processes;
•Responsible for the quality of the OCCs Support
•Project leadership within support process changes for OCCs Support
•End user education
•Documenting (knowledge base, procedures, help guides, etc.)
•Jira Cloud Service Desk administration
•Confluence Cloud administration
•Internal and External Reports regarding OCCs Support SLAs and KPIs
•Team management
•Tickets management
•Strong involvement into OCCs Support Team projects
•Strong involvement within OCCs projects near to Go Live to execute the proper Knowledge Transfer from Project Teams to Support Team.

Lead Support Analyst

Analista de Suporte N3

Stefanini

•Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction
•Responsibility for the implementation of GBS IT shared service standards and support processes to ATBC site
•Responsible for the quality of the IT services delivery
•Project leadership for all IT infrastructure and support process changes for IT shared services
•Hardware installation / repair 
•Printer and multi-function device management
•Security (alignment with IT policies)
•Contracting / maintenance / leasing contracts
•Software Licensing
•Server maintenance
•End user education
•Asset management
•Purchase (computer consumables)
•Mobile phone / telecoms administration and purchases
•Network administration
•Software rollouts
•Data backup and restore management
•Testing new softwares and hardwares
•User management
•Documenting (knowledge base, procedures, help guides, etc.)

Global Business Services IT Support Specialist

Atento

Auxilio a clientes quanto a navegação, configuração de software de e-mails, cobranças, vendas, configuração de softwares da empresa Terra e antivírus McAfee.

Assistente de internet

Welcome to my profile!

I am a specialist in business optimization and revenue operations (RevOps), with proven experience in implementing HubSpot solutions and managing complex projects. My focused and collaborative approach aims to transform challenges into opportunities, delivering exceptional results for companies.

With various HubSpot certifications and a solid foundation in agile methodologies, I am committed to helping businesses reach their full potential.

Let's innovate and grow together. Connect with me to learn more!

"If everything is possible, nothing is interesting."

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