Nexforce

Solutions Manager

OSF Digital

Project Manager - Salesforce Commerce Support

Object Edge Inc

IT Project Manager

*Deal close to the client
*Manage tickets
*Organize team allocation
*Send monthly or bi-weekly reports to clients
*Oversee and help support analysts
*Oversee developers job
*Manage meetings (internal and external)
*Create/Update any processes documentation
*Create/Update any internal workflows
*Manage and evaluate team’s KPIs
*Help the Head of Support while creating team’s feedback
*Assurance of the integration between Support and Project Team’s

Support Manager Brazil

•Strong involvement with delivery on improvements to support processes;
•Responsible for the quality of the OCCs Support
•Project leadership within support process changes for OCCs Support
•End user education
•Documenting (knowledge base, procedures, help guides, etc.)
•Jira Cloud Service Desk administration
•Confluence Cloud administration
•Internal and External Reports regarding OCCs Support SLAs and KPIs
•Team management
•Tickets management
•Strong involvement into OCCs Support Team projects
•Strong involvement within OCCs projects near to Go Live to execute the proper Knowledge Transfer from Project Teams to Support Team.

Lead Support Analyst

Analista de Suporte N3

Stefanini

•Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction
•Responsibility for the implementation of GBS IT shared service standards and support processes to ATBC site
•Responsible for the quality of the IT services delivery
•Project leadership for all IT infrastructure and support process changes for IT shared services
•Hardware installation / repair 
•Printer and multi-function device management
•Security (alignment with IT policies)
•Contracting / maintenance / leasing contracts
•Software Licensing
•Server maintenance
•End user education
•Asset management
•Purchase (computer consumables)
•Mobile phone / telecoms administration and purchases
•Network administration
•Software rollouts
•Data backup and restore management
•Testing new softwares and hardwares
•User management
•Documenting (knowledge base, procedures, help guides, etc.)

Global Business Services IT Support Specialist

Atento

Auxilio a clientes quanto a navegação, configuração de software de e-mails, cobranças, vendas, configuração de softwares da empresa Terra e antivírus McAfee.

Assistente de internet

Hi there, and welcome!

First of all I appretiace your attention :)

As a person with strong connections with the places I went through where it's possible to integrate global level projects, in a welcome work environment full of talented people I do strongly believe that we can always give our best doing what we love.

"If anything is possible, nothing is interesting"

Taplio

Leonardo Mendes's Linkedin Analytics

Leonardo Mendes

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Leonardo Mendes's Linkedin Analytics

Leonardo Mendes

Want to drive more opportunities from LinkedIn?

Leonardo Mendes's Linkedin Analytics