Leonardo Alves de Paula e Silva's Linkedin Analytics

As Business and System Analyst helping customer to elect priorities among his needs, gathering data to map customer’s business processes into system requirements, realizing hidden non-functional requirements, finding solutions to integrate system information, writing project proposals, estimating development efforts, writing functional and technical requirement specifications, orienting development team to achieve the project goals (time and scope), helping testing team to define testing scenarios, checking deployment process and validating the delivery with the customer. In a 3.5 years project to build a new application to replace the old one, 14 months was working abroad at client site to acquire business knowledge and help the client at the phase out. As Support Analyst analyzing incidents, measuring its impacts for the customer's business, orienting support team on technical and business issues, finding contingencies, helping development team to realize the root cause of incident, improving technician communication skills to inform incident resolution to the final users using Service Desk Tool. Software Engineer experienced with more diverse hardware and software platforms, developing multi-tier applications of high availability and high performance requirements for industry and retail, using UML modeling tools, defensive coding, design patterns, unit tests, following processes and methodologies defined to the project/company. Specialties: Retail Operational Management solutions (POS, Front Office and Back Office), Retail ERP (Oracle Retail)