Shiloh Technologies

Dats Support Analyst

Microception, Inc.

● Troubleshoot Meta hardware and software for over 100+ managed client systems and endpoints 
 using GoTo for RMM and proprietary CRM software to manage tickets. 
●  Liaise with managers on managing Project expectations, timelines and requirements for new 
 deployments.  
●  Document policies and procedures for company-wide knowledge base and for user training 
●  Coordinate with PICs at each company to improve end user experience and resolve issues 
●  Manual testing of current and planned features for future version releases of the Meta Software 
 by creating Test Plan documentation to use for all planned current and future releases. 
●  Identified and fixed bugs found in the software and using JIRA for tracking and assigning issues.

Systems Technician

Freelance (Self employed)

●  Created web applications and static websites for clients using Modern Web technologies 
 (Javascript) 
●  Advised clients on SEO and Social Media strategies to optimize increasing their reach of 
 customers on the web.

Web Developer

McKee Foods Corporation

●  Worked with industrial grade equipment and used proprietary Oracle Based company software to 
 keep track of all equipment and ingredient usage and product completion. 
●  Worked on Inventory Management, Optimizing Inventory Control, and constantly Eliminated 
 Inefficiencies in the Warehouse Management Systems by working with the Warehouse Receiving 
 Department on tracking ingredient usage throughout the processes. 
●  Lead in projects that were able to reduce ingredient and product waste by at least 5% using Data 
 Tracking Software and Equipment. 
●  Worked with multiple departments (Quality Assurance, Machine Engineering, Food Science) to 
 ensure the continued development of established work flows.

Process Operator

Detail-oriented technical worker with a passion for learning and implementing network, security and the data processes for organizational systems. Proven record of assisting customers with system issues and application issues in a timely manner. Looking to bring my skills to a tech company that offers room for growth.

Taplio

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