Sanofi

Release Manager for a big Program in Sanofi.

Release Manager

Yop Operaciones de Europa S.L.U.

In charge of starting a new chapter for the Wabi project. Develop the customer care area for Wabi, a company to expand the Coca-Cola ecosystem.

Customer Care Manager

Accenture

- Co-led for a “SWAT” team to put back on track KBRs (Key Business Requirements) deliverable for NA S4/HANA Rollout.
- Key contributor on coordinating, ensuring, and reporting KBRs for NA rollout working with Deployment and Testing leads as part of the SIT stage-gate entry criteria requested by Quality.

Project Management Coordinator

Worked as PMO Consultant for a global SAP S/4 Hana transformation program for a Pharma company.
  - Program Methodology, process and project tools support & improvement
  - Program coacher for new resources, in charge of Jira training for NA.
  - Owner of Resource Management process for NA Accenture resources.
  - NA Status Reporting support for Leadership in PM meetings 
  - Cross-functional Program Coordinator

Project Management Officer

Client: Pharmaceutical Company
Project magnitude: SAP rollout for 26 countries, 70+ FTE in 4 locations – Fort Worth, Prague, Hyderabad, Bangalore, 350+ RICEFs, 2000+ configuration objects. 3500+ test cases
Key responsibilities
- Coordinate activities with all SAP functional teams.
- Ensure all pre-requisites and tool access readiness before each phase start.
- Ensure actuals and plan changes are up to date in L3 and L4 project plans.
- Drive project status reporting, captures inputs from Functional leads, coordinates with global PMO, and publish status with key stakeholders, escalate delivery issues.
- Drive Tollgate preparation – prepare materials, capture evidence, ensure the methodology is followed, ensure process compliance.
- Own resource management for Accenture resources in Prague and NA
- Support Accenture leadership on financials, contract & expense management.

Improved an energy client project management methodology, finding efficiencies, and creating value.
Key responsibilities
- Ensure time entry compliance in HP PPM for Accenture resources.
- Implemented a process and trained the whole project in HP PPM time entry
- Integrated work plan with inputs from teams to confirm project resources
- Identified and escalated delivery issues

Role description: Security IAM coordinator for an Insurance company
- Point-of-contact for a large team in Argentina delivery center.
- Liaison between client and Credentialing and Provisioning team (CaP) in ADC.
- Assess, capture, and consolidate the demand from different client’s stakeholders.
- Formal Project tracking and reporting for upper management. 
- Scorecard management for metrics and project health.
- Risks identification, Issues addressing, and follow-up.
- Action plans for GAP mitigation and project quality improvement.
- Security operations excellence practices applied to IAM.

Service Delivery Coordinator

Accenture Argentina

In charge of a support group of legacy logistic and business systems for A tobacco company.
Role: Application Deployment Coordinator
- Responsible for a deployment support team for a logistics system between to track product shipments between warehouses and sale points worldwide. 
- Responsible for Application maintenance and support for counterfeit and falsification prevention, tracking, and analysis for all PMI related products.
- Daily interaction with team leads, clients, and delivery leads worldwide on a daily basis.
Continuous improvement and ITIL environment.

Application coordinator

PMO for an airline client ORIs service (ORI – International regional office) including the following countries: Ecuador, Brazil, Mexico, Guatemala, Dominican Republic, Bolivia, Costa Rica, Panama, Venezuela, Uruguay, Spain, Germany, England, New Zealand, Australia and Tahiti  (Help Desk , Software Distribution and Asset management). 
PMO for Colombia  region service (Help Desk , Software Distribution, Asset management and Field Support).

PMO specialist

Service Manager (USA and Argentina)

Assigned as Accenture onsite focal point for an airline client for escalations related to the service (Help Desk , Software Distribution, Asset management and Field Support). 

This role  was performed for Argentina and USA countries (onsite in both cases). Main sites in US: MIA-JFK-LAX-SFO

Teams sizing: Field Support: 5 FTEs  in each country (English and spanish), Helpdesk 50+ FTEs, Software Distribution  5 FTes
Responsible for Field supports service level agreement

Operative Cost optimization

Responsible for ensuring contract operative model is executed and Continuous improvement 
Contractors and vendor management (Commercial agreements) 

IT Strategic planning with the client.
Service desk reference for USA Cargo site.

Focal point for ITSM (BMC software) ticketing 

ITIL tool  to interact between the client and backend  teams in India, Manila and Buenos Aires.

Service Manager

Project description: Global Project - SAP Basis and security support from multiple clients in the Buenos Aires delivery center.
Role description:
- Team lead in charge of SLA ensuring completion and quality of work.
- Team member career developer, coacher.
- Continuous improvement of team skills.
- Project management task tracking for all activities related to project support for all dealers.
- SAP Basis technical lead R3, WP, BW, and APO.
- Continuous Alignment with counterparts in Manila and US.

SAP Basis team lead

Since my previous assignment was implemented and finished successfully, I was re-assigned to Argentina as Tier 2 for a heavy machinery client for their AS400 Dealers Production Support worldwide. 
Some Activities performed in this role:
- System Programmer and administration tasks
- Analysis, and Management of Batch processes.
- Coordination of work through different locations and time zones (USA, Europe, Philippines, and Australia).

AS400 Tech supervisor

Mass price tape loads coordination for more than 50 Caterpillar dealers worldwide for Parts, etc.
Role description:
PTL (Price Tape Load) coordinator in charge of scheduling dates for the loads, negotiation with dealers, coordination of several teams in Peoria, Manila, and Buenos Aires from different platforms.
        - Daily project status
        - Microsoft Project tracking for all activities.
        - Escalation and corrective actions as needed.
        - Risks analysis and implementation of solutions accordingly.

Project description: Implement a new Java front end with an AS400-RPG programmed back end to be used for all travel agents around the world for a big Cruise company.
Role description:
- Senior Analyst programmer (RPG IV-AS 400)
- Team management between Accenture, the client, and external contractors.
- Regular status report to Senior Manager.
- Project management support escalating issues and analyzing risks proposing solutions from Accenture side inside the client.
- Multicultural face to face onshore relation with multiple parties and cultures (Indian, Latin/North American)
Achievements:
- Implemented a tool to improve versioning during the project as identified.
- Improved cancellation module for the group reservation system.

RPG Senior Analyst programmer

Technical reference in As400 and Core application matters, lead for the infrastructure part within the team, US partners and clients

AS400 tech supervisor

Job Description: Tier 2, CW Dealers for a heavy machinery client for Deployment Support worldwide. Backup Team Lead, Tier 2 Crossworlds Dealers Deployment and Support worldwide, Technical and functional support related to the product. (USA, Europe, Phillipines, Australia).

DBS/DBSi IBM Webpshere ICS Crossworlds Deployment tech

Citibank N.A.

RGP-400 development, analysis, design, and testing construction related to improvements for the front office sales system, Synon operation, RPG programmers administration, system documentation development using Visio tools, File transfer operations for specific requirements through Client
Access, analysis, and development of applications about interfaces with the Mastercard and Visa credit cards back-office systems, cartridge and tape
storage of data, application development about promotion campaigns with DINERS credit card, Central Bank (BCRA) laws for IVA tax return, regulatory requirements related to international charges for corporate DINERS credit cards automating data transfer to cover Global requirements, Files
Data Mapping, Development, and maintenance for the payroll. Maintenance of DINERS, MASTERCARD and VISA credit cards for Argentina, Uruguay, and Paraguay countries, all in a CMMi 3 environment.

Analyst Programmer

Currently working in a PMO team to support and improve the current project management methodology, tools and support the program releases. Leading the Reporting innovation project for the ISHIFT program. I like sharing and spreading ideas, motivate and develop potentials. I like photography, swimming, reading, entrepreneurship and investments.

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