SonarMD

Driving the strategic direction for our product and additional GI patient solutions. Ensuring a top notch practice & patient experience with integrations from best in class holistic health partners. Working to expand value-based care in the GI space.

VP, Product & Market Solutions

Sr Director, Partnerships & Strategy

Support commercial payer relationships, internal operations, and on-going patient engagement.

Sr Director, Customer Operations

Azara Healthcare

Partnership with SPH Analytics (formerly SA Ignite).  Manage a team of support, regulatory, data extraction (ETL) team, and data analysts.

Director, Client Experience

Manage a team of data analysts to develop and operationalize offline enhanced analytics that support the product and unique customer requests. Executive Sponsor and/or Account Manager for large, strategic accounts. Develop metrics and projects to monitor and increase customer engagement within the product. Product Owner for data development team using Agile methodologies. Lead UAT initiatives for Customer Success team.

Director, Product Success

Triaged all product defects and assisted Product Manager in prioritizig user stories and defects within releases. Rolled out Agile/Scrum process for Connector Team and served as Product Owner on weekly sprints. Investigated and adopted a CRM to streamline the Customer Success team after doubling the customer base.

Product Liaison Director

Managed Customer Success team including product support and implementation. Developed standardized processes to allow the department to scale for growth. Sourced and implemented Asana as project management tool for customer implementations. Delivered onsite product training for all customers from manager level to C-suite.

Director of Client Solutions

Tier one product support for all incoming customer support tickets. Rolled out Zendesk as tier one help desk tool to streamline support procedures.  Created a self-help desk for customers to login and review product instructional articles. Project managed new customer implementations and reduced overall timeline to improve profit margins.

Client Solutions Manager

Sailored

Apparel for a cause.  We sell stylish clothes to keep you comfortable in the great outdoors.  You can feel "great" about your purchase knowing that 15% of net proceeds are donated back to directly support Great Lakes preservation.

Founder

Navistar Inc

Internal technical consultant for coatings & corrosion in the Materials Engineering Department.  Managed cross-functional projects to drive cost reductions to the bottom line

Senior Product Development Engineer

Manage sourcing activity for all military specific electrical parts with spend of $80M annually. Source new parts based on quantitative and qualitative metrics (total cost of ownership, supplier evaluation, etc.). Analysis of product cost due to manufacturing processes

Supply Manager, Navistar Defense LLC

Two year engineering rotational program: Manufacturing (Springfield, OH); Quality; Materials Engineering (Fort Wayne, Indiana); Purchasing (Warrenville, IL).
Performed value stream mapping and documented areas where lean systems could apply in the lab. Led material testing projects for failure analysis and corrosion resistance, assisted in instituting corrective actions. Validated web-based software programs - assisted with tracking issues related to deployment, coordinated dialogue between contractor and internal IT group, and contacted customers to begin partnership collaborations.

Operations Management Development Program Associate

The Ohio State University

Part time position researching nanoparticle properties and capabilities in the Materials Science & Engineering lab

Student Research Associate

Toll Brothers

Summer Intern

University of Toledo

Part time position in two departments:
Center for Creative Instruction (Website development)
Center for Successful Aging

Always trying to find more efficient ways of doing things.  Provide vision, framework, and execution for data analytics that complement existing product offerings.  Familiarity with Agile/Scrum methodologies, Jira, Asana, Zendesk, Client Success, and Salesforce.

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