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Levonia Horton

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Hi, Project Manager with 10+ years' experience in the financial services industry, leading a direct cross-functional collaborative team of 32 members across three regions to meet key deliverables. Forward thinking leader who specializes in providing innovative solutions to complex problems and turning challenges into successful triumphs. Demonstrated success at building and maintaining strong relationships with business units, stakeholders and key team members, enabling buy in and trust. Analyzed pain-points with stakeholders and partners to create project objectives, execute the project plan and scope, assigned tasks and deadlines, maintained schedules, mitigated risk and maintained stakeholder management; ensuring deliverables are on time and within budget. Implemented streamlined workflows by identifying gaps in process improvements, removing ambiguity and increasing operational efficiency. Champion communicator, solution-oriented strategist with a unique talent for empowering goal-orientated teams fostering diverse and cross-collaborative culture. Exemplary record of accomplishment leading a high performing team and furthering company mission, growth and revenue. Key Achievements: • Cross-collaborated with technology teams to develop an IT system for a start-up division of 60 end users by identifying ambiguous data and streamlining gaps in areas of process improvement by implementing Waterfall methodologies increasing productivity and optimizing efficiency to 98%. • Led a multi-year audit project with 4 business units to implement risk management strategies to mitigate deficiencies, reduced risk to less than 3% with zero critical defects within the last 12 months. • Implemented a problem-resolution workflow for key stakeholders with insight from executive leaders that outlined step-by-step actions to resolve challenging problems; decreasing customer complaints by 25% in 2 months; yielding a 12% increase in customer retention. Key Skills: 🌟Project Manager 🌟Process Improvement 🌟Continuous Improvement 🌟Project Lifecycle 🌟Risk Management 🌟Training/Mentor 🌟Cross-Collaboration 🌟Problem Solver 🌟Conflict Resolution 🌟Critical Thinking 🌟Change Management 🌟Business Analysis 🌟Project Plan & Scope 🌟Stategic Plan & Execution 🌟Agile & Waterfall 🌟Leadership 🌟Stakeholder Management Technical Skills: Kanban, Asana, Salesforce, Jira, Power BI, MS Project, PowerPoint, MS Office Suite, SharePoint, Smartsheet If you are looking for an exceptional employee to drive your organization, forward contact me at [email protected]

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