Kinetic Insurance

Policyholder Success Manager

Multiply Church

Founding Board Member for Multiply Church. Review and approve annual budget, analyze and negotiate lease contract conditions, conduct interviews and lead hiring for growing staff, manage data entry for CRM as well as communications, assist with annual financial reporting

Board Member

Blackbaud

-Supervised, coached, and fulfilled HR duties for an international
customer support team of 12+ analysts spanning 3 countries, with
varying degrees of tenure and experience
-Partnered with internal teams to quickly respond to strategic
customer escalations, address concerns, and promote customer
satisfaction and retention
-Identified opportunities for increased adoption for enterprise level customers and evangelized for solutions that will best serve the customer and increase ARR
-Entrusted to coach and mentor other leaders within support
organization
-Collaborated across international markets to align and document
processes and procedures
-Analyzed KPI data points and provide coaching to improve overall
customer delight and satisfaction (consistently exceeding 92%
goal overall)
-Evaluated customer survey feedback to determine opportunities
for coaching & process improvements in order to drive customer
delight
-Manager appointed facilitator for department-wide leadership coaching and
collaboration meetings
-Developed critical staffing models to ensure appropriate coverage
for customers
-Invested in team communication and engagement, creating a highly
engaged customer support team

Customer Support Senior Team Lead

-Supported cloud-based CRM SaaS solutions for non-profits and
corporate and foundation philanthropy programs
-Guided customers through advanced troubleshooting, facilitating
Enterprise customers through change management
-Served as a peer mentor, providing feedback on case
management, troubleshooting skills, and product knowledge
-Manager nominated and appointed as Subject Matter Expert for
onboarding over 75 associates in 3 countries for Blackbaud’s
flagship product, The Raiser’s Edge

Taplio

Liberty O'Neal's Linkedin Analytics

Liberty O'Neal

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Liberty O'Neal's Linkedin Analytics

Liberty O'Neal

Want to drive more opportunities from LinkedIn?

Liberty O'Neal's Linkedin Analytics