Alice's Garden

Liaise with three different warehouses every day to follow up on carrier collection, preparation of orders, stock management, discrepancies, etc.

Imports: shipment bookings, elaborate container delivery schedules with forwarders and warehouses. Freight negotiation and delivery rates. 

Elaboration of forecasts to create a warehouse and carrier capacity plan for to seasonalities.

Conduct root cause analysis for supply chain issues and define corrective action plans to avoid recurrence.

Coordinate process optimization projects

Supply Chain Coordinator

- Liaise with the warehouse teams every day to follow up on after-sales cases.
- Manage warehouse stocks.
-Train the warehouse team on our product range so they know how to inspect and repair.
- Liaise with carriers daily to track parcels and raise queries.
- Book return collections for our customers with our carriers.
- Export orders every day from our CRM to the warehouses so they can be shipped
- Deal with a high volume of inbound phone calls and emails from customers, 90% of which will be after sale cases requiring a swift resolution.
-Use commercial awareness to offer customers the appropriate compensation in line with our policies or a suitable alternative resolution.
-Multi-tasking, managing several tabs simultaneously including internal CRM tool, external softwares and the back offices of our partners. Oversee presales, oversales and orders that are delayed or are awaiting payment.
- Create product listings on our website and all marketplaces.
- Understand which carriers we use and why, taking care to understand cost implications 
- Management of Sage Accounting Software to keep track on record refunds and stock movements.

Customer Service and Sales Administration Representative  

Banco Ficohsa

For two years I had the opportunity to work in the Corporate Banking Division of Honduras' most prominent bank. 

My daily tasks were to:
- Provide efficient assistance and guidance to internal and external clients, mainly regarding the following areas: 
   - Loan Refinancing, Deferring, and Restructuring 
   - Opening and Renewing a Line of Credit, utilizing them for loans and for emission of bank guarantees.
   - Analyse the client’s business strategies and their financial capacity. Offer them products and services that best match their necessities that can contribute to their sales growth and business development.  
   - Administer accounts, credit cards, and any other products offered exclusively to corporate clients.
   - Maximize profitability for five different corporate client portfolios.
   - Locate immediate solutions that were beneficial for both the external client and the Bank.
   - Maintain constructive relationships with all areas in the Bank to successfully carry out all operations from start to finish.
  - Execute multiple operations simultaneously, considering all tasks were equally urgent.
  - Lend diligent and dependable support with operational procedures.

Executive Liaison in Corporate Banking Division 

Honduras Law

I had the opportunity to work in the administrative area of a law firm for 6 months. Some of my daily tasks were: 

Supplier billing and management 
Monitoring and management of social media 
Customer service
Preparation of weekly appointment reports, reimbursements, meetings etc.

Administrative Assistant

Grupo Intur

INTUR is a company founded 25 years ago with the idea of offering Honduran families healthy recreational spaces where they could consume food with high standards of quality at affordable prices. Some of the brands under INTUR are Popeyes, Pollo Campero, Burger King, Chili’s etc.

I had the opportunity to intern as Chief Brand Assistant for a period of four months in the marketing area for Popeyes. During this period I elaborated a proposal that consisted in a training program for the managers and employees of all 9 restaurants nationwide. The program was created to optimize their skills in costumer service. I learned about the challenges of managing a franchise, performing activities such as:

-Production orders
-Resource and demand planning 
-Tracking promotions, which includes analysing profit and loss data to identify which promotions optimize margines. 
-Social media monitoring
-Supervising restaurants
- Elaborate weekly reports on the restaurant's sales performance, adding improvement proposals and identifying promotional and sales strategies.


It was a very nice experience that helped me grow professionally. The biggest lesson of all was learning about the importance of team work and effective communication in order to achieve the best results.

Marketing Intern

In my professional journey I have gained experience in customer support, operations and several areas of supply chain and logistics. 

I’m currently working in retail as Supply Chain Coordinator for the UK market and as I had the opportunity to work in a multicultural environment, I also have knowledge of the Spanish and French market.

I’m an enthusiast of participating in projects towards process optimization and implementing new tools as I’m a full believer that there will always be space for improvement.

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