Second Mile

RevOps

HubSpot

Business Development Representative

-Solve for the customer by constructing a best fit self directed solution using state-of-the-art troubleshooting & research skills, product mastery, and active listening

-Cultivate a well rounded customer by coaching on MarTech, CRM, and Sales best practices

-Over performance of each monthly metric (80+ CSAT, 80+ NPS, 25 Cases per Day, 10 Qualified Lead Submissions); holding twice weekly office hours to help lift my team to achieve metric scores above expectation as well as constantly working to up-skill my team with various workshops and 1:1 trainings

-Construct deep two-way relationships with internal stakeholders to better advocate for the customer’s voice/experience as well as garner a deep understanding of the product to remove friction and keep the flywheel spinning

Senior Customer Support Specialist

-Handled customer cases via live chat, telephone, and email tickets; troubleshot, identified, and solved customer problems.

-Created & facilitated training content for warm lead submissions which lead to $92,760.28 in 2021 ARR from my team alone; we qualified leads at 170% over the company goal

-Increased lead submissions by 114% over the company goal my first month off ramp through team education and hype

-Helped over 5,506+ customers by have a deep mastery of the HubSpot Product and being able to translate complex technical ideas into easily digestible pieces

Customer Support Specialist

Talend

During my fellowship experience with SV Academy, I was fortunate to intern with Talend, a SaaS company that leads the way in terms of data integration, data integrity, and allowing businesses to leverage their data to make analytically driven decisions. 

Notable accomplishments from this experience include: 
– Prospected leads through a multi-channel approach, including cold calling, emailing, 
 videos, and LinkedIn messaging
– Collaborated and competed within an SDR team setting
– Built and refined call scripts; designed email campaigns; created prospecting videos

Sales Development Internship

Qkids

-Ensured a safe and fun remote learning environment for groups of 3-18 year old students by using a variety of e-classroom techniques

-Handpicked to lead a pilot program to remotely teach entire classrooms of children recurrently 

-Engaged students using active listening and empathy to keep interest with the goal of help them adapt a deep knowledge instead of a surface level knowledge

ESL Teacher

Sweet P Bakery

Started my own stand at a farmer's market selling homemade cake pops.

Owner

Purdue University

In this lab, I worked with a team of my peers and created a concept restaurant. We designed menus, marketing plans, and acted as managers over the various departments within the John Purdue Room.

Student Chef | Advanced Foodservice Management

-Maintained and expanded relationships with 15+ accounts
-Oversaw complete procurement & logistics operations of multiple sports nutrition facilities while coordinating weekly inventories, ordering, and deliveries.
-Created & executed training & reference documents catered to the specific needs of newly hired staff.
-Maintained & ordered expected inventory with multiple vendors on a daily basis.
-Supervised and assisted kitchen staff with quality control during food preparation & service.
-Managed 10-15 employees at a time.
-Maintained 100% accuracy while completing billing and food costing spreadsheets.

Operations Intern

As an undergraduate student in the Hospitality and Tourism Management department at Purdue University, I took part in the Undergraduate Quantity Food Production and Service lab for . This lab took place in the John Purdue room and is an actual restaurant that serves the public. Students ran the entire restaurant rotating from serving, hosting, preparing food, and operations. We created marketing plans, menus, and production orders for various types of themed meals each week.

Student Chef | Undergraduate Quantity Food Production and Service 

Work with Purdue Professor & Chef Ambarish Lulay and a small team of curious hospitality students to take a deep dive into world cuisine and dish preparation techniques.

Student Chef | Classical Cuisine Independent Study

Gigi's Cupcakes Franchise

-Managed special orders for catering department and customers.
-Maximized sales and customer satisfaction by creating promotions and daily offers.
-Developed new sanitation standards.
-Assisted Manager with special projects.
-Arranged and plated sales displays of products.

Key Holder

Hilton Garden Inn

-Coordinated with various departments within Hilton to meet and exceed guests’ expectations.
-Utilized strong communication skills to maintain positive relationships with guests and co-workers.
-Managed and worked with Hilton’s reservation system, Gmail, and Microsoft Office.
-Monitored and responded to industry performance metrics.
-Received Employee of the Month for November 2013.

Guest Service Agent

Potowatomi Inn

Made guests feel welcome to the Potawatomi Inn Resort and Conference Center by keeping their glasses and stomachs full while they spent time in one of the most beautiful parks Indiana has to offer.

Server

I'm helping sales and marketing leaders see business insights without opening a million tabs or sending a single slack.

Taplio

Lily P.'s Linkedin Analytics

Lily P.

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