Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries

Business Support Specialist

During this job position, I manage a portfolio of clients with reference to various industries and provide exceptional service deliverables, following contractual terms. I examine financial/non-financial data to create holistic credit reports. I resolve customer concerns and provide viable solutions, earning customer satisfaction. Process personal loans, overdrafts, and credit card applications while catering to savings, investment, and financial security needs. Mentor new hires and existing officials to reinforce learning.

Major Accomplishments:
• Forged forward contracts, foreign exchange, trade finance, and cash management solutions for customers.
• Oversaw and fulfilled entire governance, risk, and compliance reporting needs on daily, weekly, and monthly basis in accordance with internal audit.
• Participated in multiple high-priority events to strengthen ties with stakeholders and business influencers.
• Captured lucrative opportunities and cross-selling key products, while fostering trusted relationships with customers.
• Attained 131% of plan in new fund drawdown and 240% of plan in relation to customer financial planning paid on income, adjoining with rework score of 14.76 in credit application assessment and a Net Promoter Score of 66, resulting 1C performance rating.

Business Advisor

In this job position, I provided support to two Relationship Managers in overseeing SME portfolios. I executed credit analysis, created reports, and cross-sold products while nurturing client relationships through optimal service. I ensured precise client records and adhered to compliance with Data Protection and Consumer Protection Code through data controller.

• Organised fund-raising event to facilitate a local charity organisation.
• Cultivated skills of Credit Underwriters in grooming personal skills and achieving performance metrics.

Assistant Relationship Manager

During this term in the office, I drove efforts to coordinate cast/cheque payments, routine balancing of tills/safes, FX official, cast spot inspection, and fraud detection. I acted as a central point of contact on
new/existing product knowledge, account opening, and financial queries. I determined sales opportunities and guided to sales advisors.

• Acknowledged as 'Credit Card Champion' for two years, driving numerous campaigns to achieve 100%+ of plan.
• Ensured zero rate in cast inconsistencies and kept till balanced.
• Developed communications platform for entire staff in High Street branch and enabled adaptation across all branches.
• Led 'Build A Bank' programme as Student officer, aimed at enhancing student learning.
• Closed of Thomastown branch and facilitated transition of customer integration to High Street branch.

Teller, Customer Service

Network Ireland

I planned out the year's events and invited SME owners and professionals to talk to the members at the monthly events. I hosted each event, which were held online due to the pandemic and open for all members and non members nationally to attend. 
Outside of the main events, smaller more localised events were held to encourage networking and grow opportunities. 
In conjunction with local businesses, I arranged a charity event, in which we exceeded our financial target.
Spoke at national events, wrote articles for the newspapers, was interviewed for both recorded and live radio programs and created social media content.
Membership grew by 58% in the year, due to increased engagement, activities and focus on membership value.
Collaborated and chaired a committee of ten, attended the National Executive meetings and consulted with other branches nationwide.

President, Network Ireland Kilkenny

Throughout my career, I have been eager to grab exciting opportunities. I am the one to serve as you are looking for a highly talented and experienced professional.

Track record of successfully establishing long-lasting relationships with customers through easy contact, helping with products/services.

Ability to secure accounts for business growth, prepare profitable proposals for clients, and negotiate important contracts.

To achieve performance goals and ensure adherence to policies/practices, I train and mentor stakeholders to provide great client service.

As a respected business advisor and credit analyst, I am skilled at providing knowledgeable advice on developing business strategies and making decisions.

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Linda Codoul's Linkedin Analytics