JM&A Group

Business Project Lead

•  Transformed several macros-enabled processes to Power Query empowered processes: correspondingly increasing completion time by 99% per process and saving a total of 8 hours process time monthly.
•  Redesigned vendor payment process by eliminating paper and reducing cycle time from a 24 hour turn-over to 30 minutes; resulting in 98% efficiency gains.
•  Processes all investment activities accurately and reconciles the accuracy and completeness of activities to the custodian settlement records.
•  Prepares monthly journal entries, account reconciliation, and account analysis.
•  Documents policies and procedures, develops and implements process improvements.

Investment Data Analyst

•	Managed and assisted in $1.5 Billion receivables.
•	Led a process improvement project to reduce invoice reconciliation occurrences and cycle time,  resulted in 80% increase in efficiency and effectiveness.
•	Performed detailed dealer account reconciliations to determine discrepancies and resolve variances.
•	Trained and worked with dealers and JM&A Representatives to ensure all parties are familiar with payment processes and aware of any outstanding and reoccurring balances.

Sr. Account Receivable Specialist

•	Redesigned and streamlined digital departmental procedure system to improve efficiency and support department’s high accuracy rate.
•	Implemented and maintained dealers’ specific product pricing with an accuracy average of 98.7%, exceeding the 96% accuracy requirement.
•	Applied critical thinking in reviewing and analyzing documentation for completeness and compliance with statutory legal agreement and requirements.
•	Successfully completed 2018 Annual Price Change on time and on budget. Activities included updating administrative prices for Service and GAP products and processing most Price Change proposals. Supported various Price Change related projects, eliminating overtime need for the department. 
•	Assisted Operational Accounting, Customer Service, and Field Support department in problem analysis.

Pricing Analyst

•	Pioneered several process improvement initiatives including streamlining the expedite cancellation requests cases and void submission practice resulting in 25% efficiency gained.
•	Coached and mentored Compliance and Researched Specialists when compliance issues are identified.
•	Ensured that cancellations are completed accurately and in compliance with state regulations and guidelines.
•	Collaborated with various departments when compliance is compromised, to ensure timely resolutions.

Quality Assurance Representative, Cancellation Compliance

•	Reviewed and analyzed documentation for completeness and compliance to statutory requirements.
•	Applied critical thinking model and processed cancellation requests based on the cancel parameters provided by each case, giving pro-rated refunds to appropriate parties.
•	Assisted other functions in handling incomplete warranty cancellation requests by conducting research through multiple outlets and communicating with the right parties to ensure process completeness.
•	Multi-tasked and prioritized assignments, supporting management to achieve daily goals.

Clerical Support, Cancellation Compliance

Michaels Stores, Inc.

•	Responsible for executing tasks in the areas of receiving, stocking, and merchandise presentation.
•	Assisted Replenishment Manager in training new associates.
•	Processed sales payments, returns, and exchanges.
•Awarded Loss Prevention Hero certificates in 2012 and 2013 for conscientiously maintaining the highest level of merchandise presentation, decreasing sales shrinkage percentage by 20%

Replenishment Associate

YCIS Shanghai 上海耀中外籍人员子女学校 Yew Chung International School of Shanghai

•	Enhanced filing system resulting in major efficiency gains.
•	Updated in-depth manual operation book, improving HR staff capabilities.
•	Assisted with staff recruitment: scanned resumes, arranged interviews, carried out first round interviews, recorded results.
•	Handled administrative support tasks: domestic and international travel arrangements, maintained database records, orientation proceedings, and temporary staff payroll.

Administrative Officer, Human Resources Division

•	Served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
•	Established new purchasing system, generating 100% on-time product delivery.
•	Oversaw the production of teacher guidelines, manuals, and booklets, increasing quality and speed by 50 units per day.
•	Helped with language barriers, increasing personnel retention.

Administrative Officer, Support Division

Sekolah Tinggi Pariwisata Trisakti

• Taught Hotel Accounting to first and second year trainees. 
• Developed, prepared and assigned lessons. 
• Corrected homework and graded exams.

Graduate Teaching Assistant, Accounting Faculty

Restaurant en Brasserie de Kelderhof

• Provided consistent, prompt and friendly service.
• Met customer needs and ensured customer satisfaction.
• Assisted kitchen staff in order completion by giving accurate information of client preferences and immediate response upon food call.
• Managed stock service area with supplies such as beverages, food, tableware and linens
• Assisted in training new employees.

Management Trainee

• Facilitated communication amongst 40 students to ensure smooth organization of all aspects of internship
• Prepared and presented reports on internship to Trisakti Institute of Tourism
• Organized welcoming and farewell celebration in the beginning and the end of internship

Internship Team Leader - Hospitality Management Training

Swissôtel Merchant Court, Singapore

• Maintained and took responsibility for the cleanliness of assigned station, including table pieces, side stands and utensils
• Responsible for booking and reservations
• Greeted and escorted customers to their tables
• Made recommendations, explained ingredients and cooking methods upon request
• Assisted Restaurant Manager in closing restaurant

An accomplished professional with experience working in various industries and in a variety of contexts with a proven ability to streamline processes, improve quality, and reduce costs. Passionate about data analysis, process improvement, and team building. Excels at working with cross-functional teams to identify and implement sustainable solutions.

Industry Knowledge: Lean, Six Sigma, Process Flowcharting, Value Stream Mapping
Technical Skills: Microsoft Office Suite
Soft Skills: Communication, Critical Thinking, Analytical Skills, Organizational Skills, People Management and Administrative Skills, Problem Solving, Leadership, Teamwork

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