Lindsay Baskel

PNI•HCM

Collaborated with clients and prospects to guide them through the selection, implementation, and optimization of Human Capital Management (HCM) technology platforms, spanning HRIS, payroll, and talent management systems. Focused on cultivating strategic partnerships with Centers of Influence (COIs).

Senior Human Capital Management Sales Consultant

Papaya Global

Leveraged industry expertise to position and deliver tailored global solutions that align with client objectives. Employed effective communication and relationship-building skills to establish strong connections with key stakeholders.

Global Account Executive

Engaged proactively with our prospective clients to deliver cutting-edge human capital management services. Used a consultative approach with each customer, ensuring that ADP products and services align seamlessly with their financial, organizational, and personal objectives.

Major Accounts District Manager

American Express

Specialized in B2B sales within the state of Michigan engaging prospects and clients directly to sell the American Express Suite of Business Products. Executed a consultative approach to thoroughly understand the unique needs and challenges of prospective and existing clients. Drove internal lead management oversight, supported prospecting and lead generation efforts, educated clients on relevant tools and resources and responded to client inquiries, maintained detailed client databases and prospecting lists, and coordinated mass client distributions and communications.

Consultant Business Development-Global Commercial Services

Handled inbound calls from corporate program administrators, addressing inquiries related to declined charges, website troubleshooting, concerns, and fraud issues. Provided prompt and effective resolution by leveraging a thorough understanding of the corporate program and utilizing problem-solving skills. Demonstrated a customer-centric approach to ensure program administrators received timely assistance and relevant information.

Corporate Services Operations

Proficiently oversaw a dynamic portfolio comprising more than 600 clients, cultivating strong relationships. Demonstrated expertise in identifying strategic opportunities and presenting tailored business solutions to drive growth, elevate client retention, and nurture the establishment of enduring partnerships.

Account Development Consultant

Global Credit Administration – Corporate IBM 						3/2010-2/2012 
Exhibited exemplary communication skills in both inbound and outbound calls, effectively delivering clear and key messages while engaging in the collection process for past-due corporate IBM accounts. Thrived in a fast-paced environment by efficiently communicating with clients, demonstrating empathy, and ensuring a constructive dialogue in debt resolution discussions. 
      Global Credit Administration – Pre OA Lead 						         05/2009-03/2010 
Assumed a leadership role within the pre-outside agency team, guiding team members by providing constructive feedback, managing escalations, and overseeing settlement processes. Demonstrated effective leadership through a hands-on approach, ensuring the team's adherence to best practices and high-quality standards. Managed the resolution of escalated issues, showcasing problem-solving skills and a commitment to achieving favorable settlements.  
Job Content Coach – Risk Customer Service Network 				         09/2008-05/2009 
Facilitated the coaching and leadership of classes during on-the-job training, aiming to equip new employees with the necessary skills for a seamless transition to production roles. Demonstrated effective teaching methods and provided guidance to ensure comprehensive understanding of job responsibilities and processes. 
      Global Credit Administration Customer Care Professional 				           10/2005-9/2008 
Utilized effective communication and negotiation skills to engage with clients and facilitate the resolution of outstanding payment issues. Played a crucial role in maintaining financial integrity by successfully collecting overdue balances and contributing to overall account resolution and credit risk management.

Credit and Collections Analyst

Results-driven Relationship Manager with a demonstrated history of achieving revenue growth, client retention, and surpassing sales targets. I specialize in client relationship management, account management, and delivering value-added solutions. My expertise includes cross-selling and upselling.
Over the years, I've had the privilege of working across diverse financial industry sectors, gaining valuable insights and honing my skills.  My passion lies in nurturing client relationships and delivering exceptional value.
In my free time, I enjoy Michigan football, watching my kids excel in their sports, and enjoying new foods.

PNI•HCM provides comprehensive HR and payroll solutions employers need to streamline their people
operations. We offer best-in-industry partnerships, unmatched customer support, and personalized
services tailored to fit each client's exact needs - from recruitment to retirement. An All-in-One Payroll & HR Platform Built for Today's Workforce.

About PNI•HCM

Founded in 1998, we chose to be an early adopter and founding partner of the iSolved HCM platform,
have grown with it since 2014, and were named partner of the year 2 years in a row.
So, what makes PNI different from other HCM providers?
For years, Human Capital Management (HCM) providers have focused on the payroll and HR admins, but we are taking it to the next level. We’re building our brand around our client’s employees and how we improve attraction, retention, loyalty, engagement, productivity, and overall happiness/wellness.
Why focus on employee experience? That’s easy. Today’s worker is more complex than
ever before. Human capital (your employees) is typically the largest expense of any organization; if not first, it’s the second.
COVID-19 forever changed the landscape of hiring and retaining workers and measuring their engagement, productivity, and satisfaction. Yes, we cut checks. Yes, our technology is top-of-the-
line. Yes, our service is unmatched. Now, we are focusing on solving your most pressing issues
centered on employee experience.
In addition to providing a seamless HCM suite to meet the needs of your employees, we now empower
employees by promoting financial wellness through education and counseling, partnering with providers that offer early access to up to 50% of earned wages before payday, and working with a partner that aims to reduce the guilt and stigma endured by working parents when juggling child drop-off, pickup, tutoring, and overall caregiving necessities for aging parents and loved ones.
We’ll Help You Build & Maintain Experiences Employees Actually Want at Work

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