-Wrote full-length fantasy novel. Currently editing and with beta readers
-Outlined two additional novels, with a third in the works
-Grew Instagram from 0 to over 1800 currently. Follow me at https://www.instagram.com/lsbwrites/
-Attended three writing conferences
-Joined writing groups and Discord channels to build community
-Read books on writing and editing

Book Author & Social Media Marketer

BloomTech

**Part of ~50% company-wide layoffs**

-Identified alumni needs through survey to create monthly newsletter to stakeholders to share updates and policies, along with job leads
-Manage a community of 2700+ participants by creating engagement across disciplines with content creation and distribution
-Identify learner needs and bring feedback to appropriate channels for follow-up
-Maintain caseload of full stack, back end, and data science learners from day 1 to job outcome (and beyond)
-Conduct proactive outreach to learners to support them through the entire program
-Source tech-adjacent jobs to share with learners who want alternative paths in tech
-Track data in Salesforce to ensure learners are receiving consistent support
-Host weekly office hours and peer group check-ins to answer job-search questions and create a strong virtual community for peer-to-peer connections
-Increased personal efficiency by utilizing TextExpander, which saves almost 4 hours per week on messaging
-Coach learners and alumni on interviewing and negotiating

Learning & Development Specialist (Job Search Specialist)

Emeritus

-Create NPS survey to track career coaching effectiveness to ensure top-notch customer experience (Coaches consistently at 90+!)
-Send monthly updates to leadership showcasing coaching numbers, NPS, and qualitative feedback from learners about coaches
-Served as Hiring Manager for Career Coaching team
-Learned how to create Salesforce reports and dashboards for team's success
-Research best practices and trends within career development and technical fields to provide best customer service to learners
-Source and review over 100 resumes to hire new staff members utilizing Lever
-Create seamless and welcoming onboarding documentation and training materials for new staff members to create cohesion and consistency across support services
-Support, advocate, and grow the career coaching team (currently 4 coaches) to ensure leadership knows the value the team brings to the company
-Utilize LinkedIn daily to track learners career progress and check-in with past students and clients
-Ensure accurate reporting of learner outcomes to share with stakeholders through Excel sheets and pivot tables
-Scale team and increase career coaching services by 54% as the programs continue to grow
-Volunteer with Restore Her Voice to support Afghani refugees in their job-search process in the US

Program Manager, Learning & Career Development (Career Coach Manager)

-First career coach on the team and served on search committee to hire five other coaches
-Created Identity and Affinity Resource-Based Guide for learners to feel comfortable and confident in networking
-Developed aspiring software developers and engineers through their career-building process
-Coached students located around the globe on their desired career success while learning about resumes and job-search customs in various countries
-Lead career coach for Coding and Cybersecurity students, while also working with Digital Marketing, Product Management, UX, AR/VR, and Data Science
-Recorded 19 career presentation videos to scale career support for students to have async access to career information they need
-Provided feedback on resumes, cover letters, and LinkedIn profiles for students in the Professional Certificates programs to ensure students showcase skills properly and resumes are ATS compliant
-Conducted mock interviews and give feedback on interviewing skills and answers to ensure students make good impression in interviews with employers
-Tracked the job search milestones of 300+ students
-Stayed on top of hiring trends and offer ideas to continuously enhance the Emeritus Careers curriculum to ensure that students are equipped to obtain positions in their chosen industries

Learning and Development Administrator (Coding & Cybersecurity Career Coach)

-Built team SOP and student FAQ documents
-Edited and reviewed application documents including resumes, LinkedIn, portfolios, and Github to prepare students for interviews with partner employers
-Presented career development webinars on a variety of topics for a diverse group of students, answering a variety of career development questions on the spot
-Collaborated on cross-functional teams to ensure message is aligned and all teams are providing top-notch customer service to students
-Conducted over 600 individual student interactions with students studying MERN stack, Data Science, UX, and iOS in a fast-paced environment

**Part of a 40% company-wide layoff**

Learning & Development Associate (Career Coach)

University of Delaware

-Completed 486 student appointments with undergraduates, graduates, and alumni
-Implemented, moderated, and created engagement for international students and alumni group via PeopleGrove platform
-Created 8 workshops for international student career and soft skill development
-Researched best practices for encouraging and supporting international student population in their career development
-Created weekly Mailchimp email to promote opportunities to international population of 2000+	   
-Presented webinars using Zoom to students and alumni on career development topics
-Learned about CPT and OPT best practices and the rules surrounding compliance

**Left to join EdTech field and work remotely**

Assistant Director, International Student Career Readiness

-Taught online, five-week summer internship & career development course on Canvas for up to 20 students on topics such as personality, learning styles, diversity, skill development, and job-search strategies

Summer Session Facilitator

-Executed full recruitment life cycle for office intern program including preparing, sourcing, screening, selection, hiring, and onboarding
-Conducted phone and in-person interviews with candidates for career counselor positions
-Designed and implemented annual 2-day student employee orientation encompassing career education topics, position-related knowledge, and guest speakers on job-relevant topics
-Managed applications within Handshake Applicant Tracking System
-Coached over 480 undergraduate and graduate students, as well as alumni, in career development topics
-Implemented a 4-year career development curriculum in collaboration with Mechanical Engineering faculty to increase student exit surveys with engineering and student engagement with career services
-Solved long-standing resume review queue problem, accomplishing office goal of 2-business day turnaround
-Received 99.7% helpfulness rating and comments such as informative, caring, and calming
-Presented to over 800 students on career development topics, including resumes, networking, Handshake, etc.
-Engaged with employers through event participation and promotion to create meaningful relationships for both employers and students
-Managed internship program of 8+ students per semester

Career Counselor, Engineering & Technology

McIntire School of Commerce

-Managed and coordinated annual Commerce Career Day Panel Discussions which included 50 panelists from over 40 different companies and across multiple industries
-Coordinated over 50 employer-in-residence opportunities for students in fall 2016 semester
-Collaborated with career services team, employer relations team, and employers in order to create meaningful and valuable opportunities for both students and employers
-Built relationships with employers in business industries including Accounting, Marketing, and Finance
-Maintained Salesforce database and served as office lead
-Served as Handshake (university recruiting system) lead for office and participated in beta-test group for Handshake reporting
-Member of both Career Services and Corporate Relations teams
-Collaborated with team to achieve 100% response rate from students for Outcomes survey

**Left due to relocation for spouse's job**

Coordinator of Employer Programs

-Coordinated events for students and employers, including a trip to NYC for students to visit marketing companies
-Collaborated with team to put together Commerce Career Day, a yearly event that attracts around 100 companies and 1000 student participants
-Primary contact for office visits with parents, students, employers, faculty, and staff—excellent customer service being a top priority
-Analyzed and recorded data through Salesforce, Symplicity, Handshake, CSO, and in-house outcomes tracker
-Promoted job postings and employer events to students
-Managed front desk intern

Career Development Associate

University of Virginia

-Promoted from Intern to Design and Production Assistant upon graduation from UVA
-Recorded estimates, invoices, and final costs for all books
-Obtained over 100 purchase orders for outside vendors
-Created cast-offs of manuscript pages for 50+ books and spine dies for over 10 books
-Proofread first pages, revisions, and checked proof for design adherence for 50+ books
-Scheduled and coordinated 30+ books per season
-Attended meetings on Strategic Planning and book launches
-Maintained and updated the production list and AllBooks (FileMaker Pro) database
-Prepared book materials for over 60 books to give to compositors, designers, and editors
-Completed 10+ cover designs and 20+ art reviews

**Left to switch industries**

Design and Production Assistant, University of Virginia Press

Design and Production Intern

Epic quests and found family are two of my favorite things in fantasy books, so I decided to write the stories that I would love to read. My first book, The Battle of D'Burgeon, is about twin telepathic elves who hold the key to defeating the darkness threatening to destroy their land and their people. I am currently #querying this book to literary agents. Battle is Lord of the Rings meets The Sword in the Stone, with more closed-door romance.

While I query, I am working on my second book about a witch academy from a professor's POV. So if you don't like elves, maybe witches are more your speed?

Book three is a portal fantasy, so maybe I'll get you there?

I'm also building a bookstagram community! Please follow along at https://instagram.com/lsbwrites. I share about my writing journey, books I'm reading, plus images of nature and my pups, and supporting other authors.

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