Director Of Program Development

Washington Commanders

Provided a high level of client service for 60+ suite and partner accounts including the execution of contractual deliverables and relationship building

Worked closely with sales/service leadership team to develop product offerings, benefits, and service standards

Negotiated multi-year renewal agreements to secure revenue and adhere to client goals

Client Services Manager, Premium Partnerships

Classic Recreations

Communicated diligently with prospects all over the world via multiple platforms in order to drive revenue, averaging one sale per month at an average of 250,000 per build

Coordinated with internal departments to ensure execution of agreements, updated touchpoints, and billing statements were received and fulfilled

Developed CRM system and standard operating procedures in order to generate weekly reporting for organization leadership

Collaborated with the marketing department in the development of sales materials and engagement campaigns for social media platforms

Sales Consultant

Bryant Group Experience

Facilitated in person and online training for sales and service teams across professional sports organizations in the NFL, NBA, NHL, and MLB

Created customized training programs including but not limited to customer service, problem resolution, event execution, and time management

Advised and collaborated with clients’ organizational leadership to develop and enhance customer service standards, practices, and implementations

Provided continued support to clients to increase effectiveness and monitor results

Director of Program Development, Lead Consultant

Vegas Golden Knights

Managed 100+ accounts including the organization’s and ownership’s VIP clients, representing over 7 million dollars in annual revenue

Maintained account assets including tickets, parking, and implementation of specialized contractual 
elements

Coordinated and executed a high-value benefits platform according to organization strategy

Created new revenue opportunities for Foley Family Companies by selling, planning, and executing 
multi-day experiences in varying locations

Manager of Premium Services

Tampa Bay Buccaneers

Consistently communicated with members via outbound and inbound calls, e-mails, and in-person meetings to ensure their knowledge of benefits, events, and updates to membership with numerous touch points throughout the year

Managed a dedicated book of business that included General Season Pass Members in a variety of locations and price points with tenure dates ranging from 1972 to 2017 through Archtics ticketing program and Salesforce CRM

Executed member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood

Utilized relationship building skills to create a positive, memorable experience for the member and a high retention percentage for the organization 

Performed customer service based duties at Buccaneer home games and events

Member Relations Associate

Los Angeles Clippers

Ranked in the top 10 out of 30+ representatives in entire sales team in second month producing over $24,000 total revenue 

Contributed to an Inside Sales team that reached $1 Million in sales over a six-month period with inventory consisting of upper level season packages, partial plans, group events, premium suites and lounges

Researched and presented a Flexible Mini Plan that was implemented by organization, plan generated over $45,000 in revenue, and sold over 80 plans

Consistently made 60-80 outbound calls daily to previous ticket buyers, businesses, and event attendees

Effectively tracked sales and managing new business to better serve prospects and clients, with the use of Microsoft Office and Archtics ticketing program

Frequently contributed in sales meetings by providing motivational stories, organizing team activities, and sharing personal success stories

Inside Sales Executive

LA Galaxy

Assisted with all community relations and  Foundation programs that resulted in raising over $500,000

Successfully fulfilled over 200 in-kind donations throughout the season

Diligently followed up with foundation participants to arrange fan experiences, provide charitable receipts, and to promote future  team events

Community Relations Intern

A passion for people has brought me to a position that I love. Building relationships throughout my career has assisted me with showing how beneficial and rewarding providing an elite level of customer service can be.

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Lindsey Banks's Linkedin Analytics

Lindsey Banks

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Lindsey Banks's Linkedin Analytics