Mike Bosko - Realtor

•	Creates daily content for the business’ Facebook and Instagram pages, utilizing GoDaddy Studios for graphic design
•	Maintains social media channels and monitors results via Meta Business Suite
•	Obtains footage and creates videos to be shared on social media using Capcut
•	Collaborates daily with Mike Bosko to prioritize tasks and assist as needed
•	Prepares and distributes documents and correspondence as needed

Real Estate Assistant

SOUTHERN LANDSCAPE SOLUTIONS, INC.

•	Completed initial sales calls to qualify incoming leads 
•	Coordinated schedules for sales agents and landscape crews 
•	Maintained communication with customers and resolves issues with urgency and tact
•	Collaborated daily with the sales team, operations teams, and subcontractors
•	Obtained required building permits and places specialty orders
•	Prepared Docusign contracts for project and permitting purposes
•	Utilized Quickbooks for payment processing and bookkeeping

Sales Support Representative

The Bonati Spine Institute

•	Moderated and responded to the company's social media comments, encouraging those who had commented to initiate a live chat
•	Responded to live chat inquiries initiated through Facebook, Instagram, and the Bonati Spine Institute's website (bonati.com)
•	Monitored social media channels and live chats for new leads, making outbound calls to leads immediately after receiving their contact information
•	Obtained and entered accurate demographic information into the company's proprietary data base
•	Identified, developed, and qualified internet leads before handing them off to the sales team

Social Media Coordinator

Farmers Insurance

•	Encouraged existing customer retention through issue ownership and same-day resolution
•	Established relationships and assessed client eligibility via 20+ inbound marketing calls per day 
•	Utilized Salesforce CRM for customer relationship management and policy retrieval

Customer Service Representative/Office Assistant

International Cremation Services

•	Counseled clients regarding funerary disposition options with a consultative sales approach
•	Presented four seminars per month to small groups at local establishments for community outreach and lead-generation
•	Leveraged Salesforce CRM to prioritize client phone calls and emails.

Funeral Pre-need Sales Counselor

UnitedHealth Group

•	Utilized software and browser-based systems, completing claims analysis and data entry of appeals cases
•	Participated in initial pilots of proprietary systems prior to their department-wide deployment

Senior Appeals Coordinator (Medicare & Medicaid)

•	Handled 30-50 inbound phone calls daily from medical professionals regarding health insurance benefits and claims resolution, meeting all established call center metrics
•	Provided detailed issue diagnosis while minimizing transfers, escalations and call backs

Medicare & Retirement Provider Resolution Specialist

Hey! It’s nice to meet you. 👋

With a strong set of transferable skills in customer service & sales, I’ve had the opportunity to be part of some pretty amazing teams, though. They each taught me even more about how I can be of service to others. 

To sum it up:
White glove, end-to-end experiences are my jam. 

It’s all about the people for me. 
Always has been, and always will be. 
We all need something—including each other. 


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