Kerridge Commercial Systems

Effectively taking ownership of product delivery and leading a team so that output that is high quality and aligned with business goals

• Leading a team of developers and quality assurance analysists to ensure effective delivery of product against product roadmap objectives and milestones
• Working closely with product leads to plan and successfully execute product objectives
• Ensuring that the delivery of product is within scope, quality and delivery metrics
• Primary liaison between Head of Product, business stakeholders and the client
• Accountable for maximising the delivery of objectives and successfully delivering product releases that align with company and product goals
• Implementing best practice for coding standards, technical specifications, code reviews and code quality metrics
• Pro-actively communicate the impact and risks associated with delivery
• Tracking metrics and key performance indicators (KPIs), analyze them, and develop actionable strategies
• Capacity planning, sprint planning, backlog grooming and daily scrum ceremonies
• Empowering the team through coaching, upskilling, performance management and goal setting

Software Delivery Manager 

redPanda Software

Leading and empowering sustainable development teams driven by achieving consistent and quality-driven output. 

•	Delivering consistent software development solutions by leading and creating strong and sustainable teams
•	Harnessing technical expertise to optimise project output
•	Facilitating sprint ceremonies including backlog grooming, retrospectives, and daily stand ups
•	Continuous process improvement
•	Forecasting team capacity and setting realistic and achievable sprint goals
•	Tracking team time logs, efficiency, and quality
•	Collaboration with product owner, business analyst, technical architect, and technical lead
•	Empowering individuals through coaching, upskilling, performance management and goal setting

Development Project Manager

LAB Group 

Digital agency client-driven project management. Harnessing resource skills and capacity to ensure tailormade online software solutions are delivered within scope and budget.

•	Agile project management across multiple clients
•	Balancing business priorities by managing client requirements and resource capacity
•	Monitoring and reporting client budgets
•	Maintaining and managing client relationships
•	Maintaining an effective development team using scrum principles, mentoring and empowerment
•	Ensuring ongoing skills and knowledge growth of the front-line support team

Client Support and Project Manager

Private

Overseeing multiple projects for a variety of clients and third-party stakeholders.

•	Business requirement analysis and planning by defining, analysing, and documenting requirements
•	Monitoring and reporting on project progress, performance, resources, and budget 
•	Developing and maintaining solid relationships with clients, stakeholders, suppliers
•	Coordinating and integrating activities across multiple functional lines
•	Technical and end-user documentation and version control
•	Co-ordinating and facilitating the delivery of training initiatives

Project Management Consultant

The Window

Implemented and directed changes within the business improving business processes and growth. 

•	Directing strategic and operational objectives
•	Human resource management including recruitment, labour relations and employee wellness
•	Leading, developing and empowering strong teams ensuring that service levels are met
•	Financial operational management including budgets, payroll and forecasting
•	Refining and implementing policies and procedures
•	Managing client relationships and ensuring high-quality experiences

Chief Operations Officer

PBA Gear

Established the first brick and mortar paintball retail store in Cape Town. Growing market demand by importing products trending across the world.

•	Directing business objectives
•	Human resource management including recruitment, labour relations, and employee wellness
•	Financial operational management including budgets, payroll, and forecasting
•	Coordinating and processing imports and inventory control
•	Sourcing new products and suppliers based on market trends and client requirements
•	Coordinating, managing, and executing large group events and activities
•	Implementation, maintenance, and management of the eCommerce platform
•	Expanding the clients based outside of the scope of paintball, for example, law enforcement and personal protection products

Business Owner

Digital Outsource Services (Pty) Ltd

•	Documenting new software applications
•	Updating existing documentation and version control
•	Training staff across all areas of the business
•	Managing projects by liaising with all project stakeholders
•	Setting realistic deadlines and expectations

Techincal Writer

•	Staff induction
•	Product training
•	Creating and updating training material

Trainer

Quality Control

Call Center Representative

A dynamic and strategic leader with over 25 years’ experience in business operations and project management,  helping streamline business processes and deliver exceptional results.

KEY SKILLS:
•	Optimising operational efficiency throughout all business units
•	Resource planning, performance management, mentoring and developing staff
•	Building solid relationships with clients and business stakeholders
•	Evaluating, refining, and documenting business processes
•	Planning, managing, and implementing projects
•	Managing the client experience to ensure positive business interactions and increase revenue
•	Analyse and improve processes and facilitating change management
•	Ensuring synergy between all business units

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