Verizon Business

In my current role I help clients unlock additional revenue streams by leveraging Verizon’s IoT resale program .  The access to this program enables my clients to utilize the best in class network that can help them deliver award winning solutions to their customers .

I have helped clients develop solutions for tank monitoring , remote patient monitoring, security / alarm solutions , wireless ATM , business continuity , asset tracking , and so much more !

Their is no cost to become a partner and I’m passionate about seeing my client’s thrive in their industry . 

Please reach out to schedule a consultation .  Lisa.Henderson@VerizonWireless.com

Principal Connected Solutions Architect

Verizon

Serve as the program owner for an incentive initiative designed to address staffing gaps in retail stores, ensuring optimal staffing levels and driving revenue.

• Manager on a high-performing Strategy and Execution team responsible for managing workforce planning for 1,400 US-based retail stores, leveraging data insights to optimize staffing levels, enhance productivity, and drive cost savings.

• Co-lead successful initiative to refresh store hours using artificial intelligence (AI), resulting in optimized store schedules aligned with customer demand, improved store performance, and enhanced customer satisfaction.

• Regularly conduct store visits to gain deep insights into store operations, identify opportunities to eliminate non-revenue generating transactions, and streamline processes to maximize retail sales associates' focus on revenue-driven activities.

Accomplishments:

- Implemented an innovative incentive program that significantly reduced staffing gaps and improving employee retention

- Supported the successful adoption of AI-based scheduling for store hours

- Streamlined store processes, reducing non-revenue generating transactions by 12%, allowing sales associates to focus more on driving sales and providing exceptional customer service.

• Collaborate cross-functionally with stakeholders to align business goals, strategic initiatives, and foster an environment of innovation and continuous improvement.

• Analyze key performance indicators (KPIs) and present insights to senior leadership, enabling data-driven decision-making and supporting the achievement of operational targets.

Throughout my career, I have honed my expertise in retail operations and planning, demonstrating a strong ability to drive organizational effectiveness, optimize workforce management, and enhance the overall retail experience. With a passion for exceeding goals and a proven track record of success, I am committed to making a meaningful impact in the retail industry.

Sales Operations & Enablement-Sr Manager

Developed capacity plans to effectively support operations in 73 locations
- Conducted monthly presentations to 17 Directors, providing updates on staffing, volume attainments, and KPIs
- Created impactful decks for monthly operation view presentations to the VP of Strategic Partnership Channel, highlighting achievements and opportunities
- Established strong relationships with vendors to ensure commitments on staffing and volume attainments
- Contributed to long-term planning efforts for new site launches and channel expansion
- Monitored progress and performance by analyzing year-over-year results in key KPIs, including attrition, first call resolution, and occupancy

Accomplishments:
- Completed 60 hours of Verizon Lean Six Sigma Black Belt Training
- Earned certification in Facilitator Training, enhancing skills in running successful events and meetings
- Collaborated in a working session to improve customer experience in the bilingual queue
- Collaborated with Business Transformation, Sourcing, and field teams to scope the business case, issue RFPs, and select vendors for a new five-year strategy project.

Manager Sales Operations & Enablement

Conducted thorough reviews of processes to devise and deploy improvement strategies for 18 business partners; impacting 108 invoices for Mobile and Home clients

Gathered, documented and modeled data to assess business trends to drive changes to processes and contracts

Coached business leaders on gaps in new hire staffing, and continuous education training; provided recommendations

Collaborate on a regular basis with Finance, Operations, Resource Management, and Learning & Development

Accomplishments:

Verizon Lean Six Sigma Green Belt Certified

Leading rating for 2021 Performance Review

Co-Leader for Gathering Circle Mentorship Program

Consultant Vendor Management

Verizon Business Markets

Built deep relationships with business owners by leveraging industry knowledge and innovate solutions to solve challenges

Collaborated cross-functionally with Finance, Data Solutions team, Legal, and Marketing teams nationally to maintain consistent message to clients and negotiate proposals for clients.

Prepared and implemented strategic growth plans for territory based on company goals and expectation

Accomplishments:

2016:  Net Activations:  89%  Quota Attainment
            IoT Activations:  267% Quota Attainment
             IoT Revenue:  921% Quota Attainment

2017:  Net Activations :126% Quota Attainment
           IoT Revenue:  586% Quota Attainment

2018: Net Activations 121% Quota Attainment
          IoT Revenue 134%  Quota Attainment

2019:  Net Activations 267% Quota Attainment
            IoT Activations 303% Quota Attainment  
            
         Personal Best, IoT Activations :  March 764% and June 936%

Business Account Manager

Collaborated with clients to address main uncover opportunities to solve complex problems

Partnered with cross functional teams to ideate and execute on strategies for DOD, DOJ, VA, and NASA Accounts

Accelerated growth in VA Medical Center for telehealth initiatives by attending their town hall meetings and educating clients on technology available 

Developed relationships within higher educations accounts to drive growth and revenue.  

Managed accounts in K-12 and sold solutions to make an impact on digital divide 
Created project charters and utilized stakeholder registers for key accounts

Monitored corporate policies and procedures, ensuring compliance with federal regulations

Accomplishments

2014
      Net Activations 104% Quota Attainment
      M2M Activations 156% Quota Attainment

2015
       Net Activations 138% Quota Attainment
       M2M  Activations 207% Quota Attainment

2016
       Net Activations 116% Quota Attainment
       M2M Activations 133% Quota Attainment

Major Account Manager Government

Verizon Wireless

Increased sales by executing on strategic plan to shorten the sales cycle and leverage existing business relationships

Delivered presentations to school board in person for education accounts as part of the RFP process

Closed sales by identifying areas of opportunity to improve processes, reduce costs, and drive efficiencies

Government Account Manager

As a Principal Connected Solutions Architect at Verizon Business, I leverage my MBA and data science skills to deliver innovative and impactful Internet of Things (IoT) solutions to clients across various industries. With over ten years of experience in sales and project management, I have a proven record of closing complex deals and forging long-lasting relationships with clients.

Beyond my sales career, I am dedicated to elevating women in tech and supporting their professional growth. I currently serve as the Global Career Co-Chair for WAVE (Women's Association of Verizon Employees), where I mentor, coach, and empower women to achieve their career goals. 

Outside of work, I enjoy traveling, staying fashionable, and attending live music events in Nashville with my husband and daughter.

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