Lisa Quan, M.A.'s Linkedin Analytics

I’m a self-motivated bilingual Operations/Customer Success Manager with more than seven years of success promoting effective cross-functional collaboration on impactful projects. Spearheading data analysis, quality assurance, and operations support for industry leaders such as DemandScience, TCS Education System, and Physiotherapy Associates, I am known for providing real-time support and troubleshooting of various tools and systems. I am incredibly passionate about identifying opportunities for improvement in efficiency and quality. With a strong focus on continuous improvements, I am highly skilled at managing key operational efficiency initiatives from inception to completion with continuous on-time delivery. I am also adept at developing a deep understanding of customers’ businesses and industries to provide tailored solutions and guidance. Additionally, I possess exceptional academic qualifications, including a Master of Arts in Organizational Leadership & Management from Pacific Oaks College. A few recent accomplishments: 📌 Commended by executive leadership for generating a 100% campaign completion rate while onboarding, assembling, and executing 30-40 campaigns per month from 3 account executives. 📌 Outstanding success coordinating and directing complex project activities throughout the project lifecycle with cross-functional partners across 5 departments and 30 clientele, delivering all on time, under budget, and above expectations. 📌 Analyzed areas for improvement and drove a 7.5% melt rate per month while surpassing the quarterly target for applicant starts 60%. 📌 Demonstrated track record earning a 100% customer loyalty survey rating for 3 consecutive years. In my free time, I am an emoji enthusiast who enjoys healthy eating, working out, playing sports, and going to the beach. I am also an active member of my community, volunteering at Axiom Media Group, WIA 8U Baseball, and Pleasent Hill Elementary School. Specialties, Expertise, & Attributes: Project Management, Stakeholder Engagement, Operational Efficiencies, Continuous Improvements, Quality Assurance, Data Analysis, Cross-Functional Collaboration, Change Management, Operations Support, Troubleshooting, System/Tool Management, Customer Success, Multi-Tasking/Prioritization, Reporting/Analytics I look forward to meeting you! You can reach me at [email protected].